Sugarloaf Family Dental

Reviews 4

CO

Consumer 3

I would have liked to have given this dental facility 4 or 5 stars; but the outrageous condescension I experienced, lies, and lack of accountability gravely takes away from the nice ambiance of the lobby, the service area decor, and the friendliness of the staff that, unfortunately, are not the ones in charge. I, like many others, responded to their flyer with the three discounted choices available. Prior to officially making the appointment, I called the number listed to verify the content of the flyer. I asked three times throughout the conversation (amongst other questions) to confirm the final walking out price I would end up paying; and then I made the appointment. I was one hour and twenty two minutes EARLY for my appointment but I wasnt seen until more than an hour AFTER my scheduled appointment time. I was told after X-rays and the exam that I would have to come back another time to complete the cleaning portion (after I was invited to pay, of course) but it wasnt made clear to me if I was to be charged a second office visit fee upon my return. After persistently urging them to provide me with my cleaning, they DID proceed to clean my teeth; however, I never received the "Take-Home Whitening System" as promised. I initially spoke with the Office Manager to compliment her front and back office staff for their professionalism and effectiveness. I received the RUDEST awakening from Lori Whitehead (OM) who not only seemed irritated by my attempt to compliment her staff, but failed to accept responsibility for the misleading ad and outright FALSE statement of fees that was confirmed with me prior to my arrival. Furthermore, several of her staff members AGREED WITH ME concerning my interpretation of the flyer, my process of affirmation before treatment, and even appreciated my behavior and inquiries after the discrepancy occurred. Ms. Whiteheads smile was very obviously phony as she disrespectfully threatened me and refused to fulfill what was offered in the ad and I left the office feeling completely opposite of the way I felt when I entered. I immediately called my best friend and then two relatives on 3-way to share my experience at Sugarloaf Family Dental, and my spouse accompanied me to the appointment to witness it all. He shared his dismay during Mens Fellowship at church the following evening. I am not sure if the Doctors who were on leave were ever notified of my experience, nor if other locations of this same business operate the same way; as Ms.Whitehead refused to pass along my request to be contacted by her superiors, nor would she allow me to contact them. I am considered to be a well composed, articulate, and respectful individual in my community, although Sugarloaf Family Dental treated me like like a belligerent, bothersome, unnecessary client.

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CO

colbby78921

BEWARE!! I am not saying they are scamming people here, but from reading other peoples reviews of this office, it seems like they are suggesting unnecessary work for their patients. I brought my girlfriend here for the 59$ advertised cleaning ad, and they ended up telling her she needed $1,200 of work. She saw Dr. Nancy Myerson. Everyone is very nice and friendly here, but dont let that fool you! They said she had slight periodontal infection and gum disease, and needed a deep cleaning with antibiotics and 3 quadrants of gingival irrigation. They showed us pictures of bleeding and tarter, but the bleeding was from the probing they were doing. They said she has an infection. Well, if she had an infection she would feel pain, and there was no pain, no signs of infection to us. They also told us she has bone loss. Well, as a careful customer we respectfully declined the treatment and left. I knew something was fishy. The next day we went to a well established Dentist in Suwanee, one that we have been to before and love. The dentist said there was nothing wrong, she just needed a deep cleaning. No infection, no gum disease, no bone loss, no deep cleaning or irrigation needed at all. Just a regular cleaning was all that was needed. The dentist in Suwanee said some Dentists are more aggressive than others (of course), and some are just in it for the money and to take advantage of patients. Very unfortunate, but a lot of Doctors and Dentists do this. I was happy I got a second opinion for my girlfriend. Who knows, if we actually did all of this work it might of done more harm than good. I am glad we saved $1,200 and will continue going to our regular Dentist in Suwanee, not Sugarloaf Family Dental. I am not saying this office is scamming patients, but it seems like they are scaring their patients into non-medically necessary procedures. Dr. Nancy Myerson really is just in the business for the money and taking advantage of patients. From reading other reviews, it seems as though they leer patients on for a 59$ cleaning then once in the chair, they tell them all of these other unnecessary procedures to get. Just saying, BEWARE and go somewhere else!!

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A

A Santiago

I really hate to complain or put anyone down which is why I will not use any names. However, I feel that I am doing a service by warning others of SFDs practices. I went to Sugarloaf Family Dental after receiving a coupon for a cleaning, xrays, and an exam. I knew that I had at least one semi serious cavity so I was prepared to have it fixed. After my cleaning, I scheduled my first appointment to have not one but 2 crowns. I also needed a root canal and was sent to a better and less expensive doctor. Instead of charging me a portion at a time on my credit card (like they had stated), Sugarloaf Family Dental charged me the entire $3000+ before taking or sending off any impressions or attaching the new crowns. At that point I only had a temporary. About a week after my root canal, I came back in to SFD have my impressions taken so they could be sent to the lab for the crowns. Once the crowns arrived I went in to have them put on. Immediately I felt pain. I was told to wait it out. Weeks passed and there was still pain. They retook xrays, scraped off some cement and sent me on my way, still in pain. They instructed me to contact the endodontist to have a re-treatment on the root canal. Once there, he removed my crown and realized the problem was a crack in the tooth. This was where the pain was coming from. I had to have the tooth pulled and have an implant put in its place. Luckily, this doctor is willing to do the work FREE OF CHARGE. While, I am still paying for SFDs mistake. This has brought me many sleepless nights. $3000 is not pocket change for a student and mother of two. Each month I receive the bill and have to pay for something that I am not satisfied with and pay for a tooth that I no longer have. Please, take my advice, run far away. Get your cheap cleaning and have your xrays sent elsewhere.

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MI

Mister Sir

FALSE ADVERTISING!! I arrived for the deal on some un-requested flyer that came to my home. I typically despise junk mail and should have treated it as such. My assistant made the cleaning appointment for me and confirmed the total price for the specific services I was to receive. I was there for well over two hours. I DID NOT receive a cleaning. They tried to sell me a more invasive cleaning procedure for several thousands of dollars. I said, "Ill just take the regular cleaning advertised for now and make an appointment to come back later for the extra stuff I need." At first they out right told me, "no!" Then they said, "whats the point of giving you the basic cleaning if youll still need to come back for a Deep Cleaning?" They still wanted to charge me full price for my first visit (which was NOT the price quoted to my assistant, nor what I was told upon arrival) even though they had NOT cleaned my teeth at all as advertised. Then finally the said, "okay, we can do the basic," after I paid upfront for my next visit and that I would still have to come back a second time for them to complete it. It was a total mess. The sweet lady at the reception desk appeared to be ashamed of the way her employer was treating me AND even the nice Dental Hygienist who took my initial photos commented that they do things differently at her location. I am utterly disgusted by that Lori woman who is the Administrator. She poorly handled my case and I even witnessed her yell at another client. She should be fired because that type of attitude comes from deep within and cannot be re-trained!

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