|Address:||2755 West Lake Houston Parkway, Kingwood, TX 77339, USA|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed|
My daughter has been going to Dr. Johnson (in Peds) since birth. She loves seeing her and the front desk staff are very welcoming. Even billing (Vicky) was very helpful when there were some issues when my insurance changed over. I recommend Dr. Johnson to anyone!!! She is a 10 star Dr!!!!! However, the reason I cannot give this clinic a 5 is based off my own experience. I was pregnant and suffering from some serious symptoms that could have threatened my pregnancy. My normal PCP location (Summer Creek) didnt have any immediate openings so I took whomever was available. The nurse was very welcoming and I explained everything including being pregnant and not being able to eat or drink for over 24-48hrs. The Dr comes in and the first question was when was my last cycle and I replied Im pregnant, so January-ish. She turned and said "I dont see pregnant patients" and told me to sit tight (yup 1 question and she was done). So I waited over an hr in the room and the nurse returned and updated me saying they were trying to figure out what to do and said she would see about getting me a refund. Okay, then she came back and said for me to sit in the waiting room so that I could get helped with the refund. When I spoke to the front desk, she was confused on why they werent seeing me and said shed make sure I wasnt forgotten. About 20 mins later a RN comes out with a vomit bag and explains that the Dr wasnt comfortable (mind you she was listed as a family Dr) and they were looking for another Dr who would see me. About 45 mins later another RN comes out and says it sounds like I am dehydrated and that I need to make an appointment with my OB/GYN to ensure the baby was okay (mind you they have an OB/GYN within the clinic/mine is all the way in Willowbrook with Methodist). So now, Im even more concerned since I already knew that my health impacts the baby, but now I have Drs that wont see me increasing the risk. While Im waiting for more information I call my OB/GYN and explain everything and they squeeze me in, but were perplexed that they wouldnt see me; since they would have been treating me not the baby and could have called her for a consult over the phone. The 2nd RN reappears and apologizes and explains the Dr is a travelling Dr and they couldnt get her to see me and the other Dr wasnt available. So she had the front desk process my refund. The RN goes on to offer a suggestion that when I call back for a follow-up appointment to make sure I tell them I dont want a travelling Dr. I never made a follow-up with them since I didnt technically have a first visit, just sat there for over 2 hours with a hope to be seen. I havent returned to any Kelsey-Seybold Clinics for myself, but my daughter still sees Dr. Johnson. I do, ironically, still use any Kelsey pharmacy; since they are so quick and close to my residence.
We took my daughter in because of an ongoing cough to make sure that it was nothing serious. We only went here because we could not get in with our normal pediatrician. My wife called in the day before and they took all of our insurance information and proceeded to schedule an appointment. Upon arriving my wife was informed that they do not accept our insurance because it was not through an employer. We have Blue Cross Blue Shield and pay an outrageous premium every month. They then asked for a $100 deposit before my daughter would even be seen. After that the "Doctor" proceeded with a brief 5 minute exam (listened to her chest, looked in her mouth and looked in her ears). Was told that my daughter may have been at the end of an infection and said to get some mucinex... We were then charged nearly $300.00 because the "Doctor" used a stethoscope and otoscope. Yes, we were charged based on the equipment. We were then told that if we didnt have insurance there wouldve been a cheaper rate even though we have insurance they supposedly dont take. Complete con and would never recommend these people.
I went in knowing I had a sinus infection that wasnt going away and started to feel pulsing pain in my face. The doc spent 3 minutes with me prescribed me antibiotics and that was it. The next day I called crying because the pain got so bad and had moved to my upper gums and I was running a fever. I talked to a nurse to see what I need to do.. Stronger meds, or come in? She said the doc would call me.. 3 hours later I called back. A different nurse reassured me shed call back. This was a Friday where I was trying to make it in time to go to a doc. She never called me. And Saturday I spent a lot of money at a minor ER and found out the sinus infection turned into a full blown infection in my face. I got a shot, stronger antibiotics and some other medicine. I did try to get into a a Kelsey clinic that was open on Saturday and the nurse told me if you have pain in your mouth you see a dentist not us. Your sinuses are connected to your gums! I only gave 2 stars because the front desk ladies were nice when I first came in.
I have been a patient of Kelsey-Seybold for over 15 years. I have found them to be caring and efficient. Having all the services under one roof is especially nice as is the ability to self refer to one of the specialists. Ive never done that, but it is available. Getting into to see my family practice doctor can be done on short notice. Ive never had a problem seeing him if I felt there was a problem that couldnt wait. The specialists however do take some time to get on the schedule. Some are booked out a month or so. Ive had minimal wait times on my last few visits. Ive never had a problem with billing. Since Blue Cross decided to sever their relationship with KS, Im not sure what I will do. I havent found another practice group in Houston that provides the services of KS in one location.
I belong to BC/BS PPO, and I found out belatedly two weeks ago that BC/BS ended their relationship with Kelsey on Sept. 30. The Kelsey staff (EVERYONE, from the doctors to the appointment staff) tried to do everything they could to fit me into their schedules on or before the end date. They are extremely professional. This is a fantastic model for what health care should be everywhere. I am extremely disappointed if I have to lose Kelsey next year. I just hope and pray that my employer would have an option for me to sign up with BC/BS HMO. The whole thing is so incredibly ridiculous. If Kelsey is good enough for for BC/BS HMO, why isnt this healthcare system good enough for the PPO. Would someone please explain to me? What can we as consumers do to influence BC/BS?
I moved to Kelsey-Seybold last year but will not continue using them. Both family members went to this office for annual visits but they did not code them as annual visits. My insurance covers annual visits at 100%. If you have any other issues, such as pre-existing conditions and you speak of it during the visit OR have labs for any conditions OR receive a prescription for any conditions, they will code it so you must pay the $25 co-pay. If you discuss any problems you are having [whatsoever] it will not be coded as an annual visit. Questionable practices at best. None of my other physicians ever coded an annual visit in this manner. Just another provider who places the importance of healthcare on how much they can recoup.