Memorial University Medical Center

Reviews 3

RI

Rick Clark

The staff was fine, the problem started about 60 days after I left the Hospital. First I must say they began to call (Harass) me 7 days prior to my procedure wanting me to pay my Insurance deductible UPFRONT, before the procedure. I asked them how do you know I havent already met my deductible and the claims just havent been submitted or processed Yet? Just to get them off my back and considering I was going to owe them some money anyway in good faith I gave them $500 BEFORE my surgery. Approximately 60 Days after the surgery I received a bill for over $2400 due upon receipt. It said if i am unable to pay the entire amount to call their "Business office" and make payment arrangements. This is where the absurdity begins. My first call to them was not a good one. I calmly explained what was comfortable to me and also explained I had already paid them $500 in good faith and although I wanted to get this paid off as soon as possible I have to Do it within my means. I still have a mortgage, have to keep the lights on and I still have to eat. The person I spoke with was downright arrogant and rude and ended up hanging up on me. Then I called again and got another representative and told her what I could pay minimum per month.I told them I would pay a minimum of $200 per month but more than likely it would be more. I would rather commit to $200 and pay $400 than the reverse. I was told this amount is outside Memorial Health payment guidelines. I finally got a supervisor (Daniel) and I explained my position and also asked since there are specific payment guidelines it would seem to me I probably signed something prior to my procedure agreeing to those guidelines, if you can show me that document I will gladly pay whatever I agreed to. I have asked no less than six (6) representatives that question and none of them have been able or willing to provide that document which indicates there is no document. Daniel said he would contact memorial and get approval for my "outside of guidelines payment proposal" and get back to me. Wait a minute I thought I was talking to Memorial??? Two weeks later I called Daniel back because I hadnt heard anything from him and he said he was still waiting to hear from Memorial. I told him I have some money to pay and I would like to make a payment to you. HE TOLD ME DONT PAY ANYTHING UNTIL YOU HEAR BACK FROM ME. I thought that was odd for him to tell me not to pay and I felt as if I was somehow being set up. So, in June I paid Memorial $700, July, $400, August $300 Paying off more than half the balance in three months. its a good thing I made those payments because to this day I have never heard back from Daniel. Still I am receiving the Bills saying I have not responded to their payment requests. I have given them $1400 towards a $2400 balance in 3 months how can they say I have not responded? Its Memorial who has not responded to my continued requests to make arrangements. Now today, 5 days after making a $300 payment to them I get a letter saying because I have failed to respond to their requests my account will go to collections in 30 days. Really? Do these people have the slightest clue to what they are doing? Its a good thing they record every call because I may need to subpoena these transcripts because if they take me to collections after all the calls I have made, after being told not to pay anything, after paying over half the debt in 3 months they will have a fight on their hands. I will use their collect, payment and call records against them. I have made so many attempts to resolve this with them it has become pathetic. Just this week the rep I spoke to when I made my last payment (Regal) said he was going to look into this and promised he would personally call me back that day. Well that was 5 days ago. You want to take me to collections? Bring it Memorial! It seems to me you have the carriage in front of the horses.

DI

Diana Estrada

Depends of what you need this hospital for it could be either a horrible experience or a wonderful one. 1. If you are using this hospital for its clinics then yes, all the different clinics try to strive for the best. 2. If you try to use it for the emergency room thats my deduction, I could Give them zero just for the waiting room area at the ER. I have contacted them on FB they apologized and sent me a phone number to call and tell them about it. Am not doing it. ER waiting room should always be clean. The floors are always nasty, the bathrooms are dirty and worse of all.. you cant feel the AC. The sign in sheet is for me a red flag, a spread of germs. You walk in, you need to sign the papeles with the same pen everyone uses including patients with flu. I do not understand why such a big hospital cant sing in patient on a computer like other hospitals do. That would avoid lines for registration and spread of germs. 3. The Pediatric emergency is the same dirty place if not worse than the regular ER. Bathrooms for patients are nasty and the little waiting room its also dirty. I understand sometime you cant have it perfect but I have been there different occasions at different time and it has been the same experience. Baby gowns given to your children are dirty or very. Very stain. Also the gowns are throw in the cabinets so you cant really see if they are dirty or clean. Again if they are clean you cant really tell since is wrinkly and stained. ER doctors are great. Some nurses are better than others. 4. My favorite mother and baby. I think this is the best so far. They are clean and very professional. They try the impossible to meet your birth plan. Nurses are great. I had a wonderful experience in there. Only for this and the memorial clinics I would give them 5 but the dirtiness of the ERs are beyond unsanitary.

BE

Ben Barbour

I will no longer be going to this doctor. While at SCAD as a graduate student, I have gone here often and have been consistently let down by their services. They often run very expensive tests (often charging for tests they didnt administer or for tests that do not even exist) without consulting you or informing you of the expenses. They are also very skeptical and have blatantly accused me of being "suspicious" when I refused to return for inordinate "check ups" for disorders like ADD and Cluster Headaches which do not have a "cure." In other words, THEY WANT MONEYYYYYYYYYY. Today (which will be my last visit there), I went because I suffer from extremely painful, unbearable, and debilitating Cluster Headaches. Ive seen a neurologist. Ive had an MRI. I HAVE BEEN DIAGNOSED. Today, my blood pressure was high as it typically is (Ive also been diagnosed with high blood pressure). My blood pressure was 161/110 which is REALLY high. And they sent me home without even a prescription for BP meds. They said they couldnt prescribe that because they dont know why I have high blood pressure. Then, they said they couldnt prescribe meds for my cluster headaches (the reason for my visit...after suffering 5 days straight with a headache so severe Ive been vomiting and dizzy) because I have high blood pressure. They did no test.....they actually did NOTHING, except charge me a 45$ copay. They then said they wanted me to see a neurologist. SO, I basically paid 45$ for a bullshit referral. They claimed they would schedule that appointment for me today and call. SURPRISE SURPRISE! They never called. This place is a JOKE! My mothers best friend is a nurse and was shocked they didnt insist I be on blood pressure medicine. SO.....Im looking for a decent family physician and Id suggest that you do the same.