Mercy Health — St. Joseph Warren Hospital

Reviews 5

KA

Kaitlyn Goodhart

On Saturday January 7th 2017 around 3 pm, my roommate and myself took our other roommate to the ER. Younger female, 100 pounds soak and wet. Just a naturally thin girl who just couldnt gain weight to save her life. She had been screaming about her head hurting and then we found her on the bathroom floor, not responding to us except moans so we immediately loaded her in the car and rushed to the ER. We live less than 4 blocks from St Joes so we knew this would be quicker than calling an ambulance. I stayed with my semi-unresponsive roommate while the other one went in to get help. We told them she would not respond to us with words, she screamed about her head hurting earlier, and was vomiting an hour or so prior to us bringing her in. The nurse lacked compassion and asked us a million times if our roommate was on heroine and we knew with 100% certainty she was not. Never touched a hard drug in her life. As my roommate lay in the back of my car, the rude nurse continued to yell at my roommate to "get out of the car" and "stand up." Again, my other roommate and I continued to tell her she couldnt move on her own, that we had carried her to the car, that she screamed about her head earlier. Again... We got an attitude and asked about heroine AGAIN. They finally put our roommate on a wheelchair where she continued to moan and shake, needing help from falling out of the chair. They wheel her in and again, we are asked about heroine. At this point we were upset because we told them a million times that this was NOT an OD. They ignored us. They finally told my other roommate and I to leave cause we could not go back with her. Which we understood since we were not family. In the mean time, we had contacted her parents who were on their way. We found out from her mom and dad that the staff had written our roommate off as an OD, left her in the hallway on a bed FOR AN HOUR, with NO supervision. Fast forward to her parents getting there, her mother caused a scene and they finally took her for a scan... Just to reveal that it WAS NOT an OD but a brain aneurysm. I am completely appalled with the way we were treated just because of our age, my roommates thin physical appearance and then automatically assuming she was ODing when we told them NUMEROUS times that this was NOT the case. I would never recommend this hospital to anyone. You are a hospital, you are to help people, not pass judgement. Our roommate was in your facility over an hour before you even tried helping her because you were certain she OD. The staff that was there that day should be ashamed and disgusted with themselves for how they acted and treated us. I plan on making this go public because NO ONE deserves this

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MI

Michele giering

Lets just say, after further evaluation and my moms stay at St. Josephs it really upsets me that our medical care is so discombobulated. Doctors need to get their act together and all need to be on the same page. Its pretty bad when you have doctors coming in to my moms room asking "What did the other doctor say?". I actually asked two doctors that were standing at my moms bedside, "What ever happened to reviewing the chart before consulting the patient?". My mom is 81 years old. Shes not going to remember everything and its confusing enough when five different doctors come into her room daily. Her surgeon told us she will need to stay on antibiotics and yet, when she was discharged, the internal doctor, Dr. Dunlap (who was an arrogant ass in my book) had her go home with no antibiotics nor any wound care instructions from her laparoscopic incision. He was nasty and treated us like we were a burden to even ask a question. Seriously!!!!! She ended up back in the hospital a day later and put back on her antibiotics and nausea meds. All, of which she should have had when she left. Her first stay of 4 days, the trash was overflowing in the rooms, floor filthy with poop stains from her walking back and forth from the bathroom to her bed, not once did they come in and change her sheets the whole time she was there. She never even had a sponge bath. The only positive thing I can say is the nursing staff, phlebotomists, and aides (except for the sponge bath), and x-ray bed pushers were very nice to her during her stay and most of them made sure she was taken care of especially on the 4th floor and ER.

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CA

Cathy Williams

The emergency room staff -on Sunday afternoon- was terrible! A male nurse in an office behind the check-in desk acted annoyed that we walked in. He never did leave his seat -and another employee did not show up at the desk for at least 10 minutes. As we were checking in, an older man, who was OBVIOUSLY sick and weak, was being sick in a trash can in the lobby. A lady at the check- in counter actually slammed her had on the counter to get the nurse to respond, and when he did, he muttered under his breath as he walked to the lobby. He was loud enough that we all heard him say "He couldnt do that outside?" He gave the man a plastic tub and ordered him to sign in, then walked back to his office and never bothered about him. Another patient, a woman with a sick toddler in tow, got the poor man a wheelchair and asked him his name so that she could sign him in. It was quite pitiful. We also never saw anyone go to the lobby to see if the trash needed emptied in the 15 minutes that went by as we waited. There was a general feeling of indifference and apathy with the whole place.

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KE

Kevin Grassel

My mother in law is there right now, July 9, 2017. Let me just tell you some of the failures of this poor excuse of a hospital: same pitcher of drinking water since she was admitted on July 5; refuse to give her ice; allowed her saline drip to leak all over her for hours even though she called for them multiple times; no new sheets/clothes after they finally fixed the leak...she was totally soaked; no Kleenex; no family doctor visits; horrible excuse for soup-water colored with ketchup; nurses crowded around the nurses station talking but not helping to fix a loud beeping IV machine for over20 minutes; no pillows to prop up her arm with IV; refused to give her hot water for a cup of tea; NO BP MEDS FOR DAYS REGARDLESS OF HER STANDING PRESCRIPTION!! My list could go on and on. This is insurance fraud pure and simple! We will be calling the Ohio attorney general over all this!

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JE

Jerry Green

this is such a horrible hospital emergency room...the staff are extremely rude ..my brother came into er about 615pm with shortness of breath and chest pains and sat in waiting room well past 10 pm while other people with far less medical issues were treated before he was...my brother has several severe medical issues and yet he was FORCED to wait while someone with a broken toe was treated AND released before he even got taken back to er...this place needs to get priorities situated and needs to have a sense of urgency for people with health issues like his...4 hrs and counting in the waiting room and the only response I can get is that the nurses control who and when people get treated...no compassion for really sick folks at all here...rhis place is sooo horrible

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