Hilton Head Hospital

Reviews 4

CO

Cornelius Pinajian

My daughter had a sea ray sting so we looked up the reviews on the HHI hospital emergency room. The ratings were terrible. Unfortunately this is the only hospital on HHI. We went to the hospital expecting it to be less the average based on the reviews and would have been ok with that as this is not a major city hospital. We were just grateful to have a facility on the island. It turns out we should have listened to the reviews!! We though it must be a bunch of tourists complaining, it cant be as bad as the reviews state. Guess what, it was worse then I could have imagined. What a train wreck!!! We preregistered online, then went directly to the hospital. Once we got there they had us manually redo everything we filled out online. Remember my child is in great pain with a inch and a half sting ray cut/sting in her ankle. We sat down and then waited some three hours. We watched three waives of people with no apparent emergency be taken into the ER while we waited. At about the three and a half hour mark a man staggers in to the front window and states I think I am having a heart attack!! He was close to passing out at the front desk, right next to my child and me. The nurse/receptionist told him to fill out all the forms. He was about to fall down. I was actually ready to catch him if he started to fall. No one helped him and one one brought out a wheelchair or came out form behind the window to assist him in any way. His wife finally arrived to help him, otherwise I would have had to catch him before he fell to the floor. The hospital is by far the worst facility I have ever been to for services. I have been to hospital all over the world, including places that I would not take my worst enemy to,, this ranks with the worst hospitals I have ever been to in my life. If I could give this place a -10 Stars I would. My god, they are there to help people and they just dont care. At some point this place is going to get sued and deservedly so!! We left the hospital ER waiting room "un-treated" after waiting three and a half hours. Before we left I asked the receptionist how much longer it might be. She said it could be at least another three or four hours. How is that possible in a "Hospital ER"!!! To conclude, the general online reviews from others give this hospital dreadful reviews on average. My daughters ER experience was worse than dreadful. IF YOU HAVE THE ABILITY AND OPPORTUNITY TO USE A DIFFERENT HOSPITAL (SAVANNAH OR CHARLESTON), I WOULD SUGGEST YOU TAKE THAT OPTION IF POSSIBLE. THE AMOUNT OF TIME IT TAKES TO DRIVE TO SAVANNAH IS MOST DEFINITELY WORTH THE SUPERIOR LEVEL OF ER SERVICE YOU WILL RECEIVE. THE HHI HOSPITAL ER OPERATION AND STAFF APPEARS TO BE LESS THAN CARING AND PRETTY MUCH INCOMPETENT. I want everyone to know I have only done two reviews in my life and the were for Amazon products. I have never been motivated to give a bad review to any medical facility until today. This is. Hospital ER!! Someone could end up in big trouble and I dont want others to go through this same experience.

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LA

Lauren DeRosa

If I could rate the ER in this hospital with NO stars, it wouldnt even begin to express my disgust with this poorly managed waste of insurance payments! First, the ladies room in the ER waiting room was absolutely filthy! I needed to help my Mom into the restroom because of a back injury. I didnt even want to let her pants touch the floor as it was just filthy. Show a little pride! Empty your mop bucket at least once in awhile rather than just sloshing around dirty water. Second, apparently the nurses there arent aware of a little known federal law called HIPAA. Two of them came out into the ER waiting room to speak with my Mom. Basically, they did her intake in front of 30-40 people sitting there. The ER was backed up for 4 hours, so much so that they diverted ambulances to other hospital in the area. I get it, your were crazy busy! How dare you talk to me and my family about my Moms personal care in the middle of a packed room of strangers. She finally got into the 15-bed emergency room and the attendant told her that it would be at least 2 hours before a doctor would be in to see her. At this point, were in for 4 hours and have another 2 or so to wait. Call somebody in for the love of God!!!! Third, the bed she was taken to was leaning to one side obviously in need of repair. She finally was taken by us to the St. Josephs in Savannah and found she had a vertebral fracture. Your were going to put her in a broken bed!!!! If youre considering retiring to Hilton Head BE VERY AFRAID if you need quality health care at this facility. Ive seen truck stops run with more pride and caring than this train wreck of a medical facility!

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SA

Sandy Sieracki

I have never been treated so poorly in my entire life. We came in Wednesday night with my two month old daughter who was having difficulty breathing. At check in I was told it was busy so to just take a seat. So I took a seat and waited for maybe 15 mins. My daughters breathing became worse so I went back up to the receptionist to see if I could be seen ASAP. She said it was busy and she would see. My daughter was in the waiting room coughing and gasping for air. It was a pretty scary sight for you would think anyone to see. So my husband went up to the desk where now there was no one stationed and started knocking on the desk, he was then greeted by security. We explained again we needed to been seen, at least triaged so we could know her vitals. We were told to take a seat and wait our turn. We then asked if there were any other hospitals in the area and the security lady said she didnt know. One of the other patients in the waiting room told us where another hospital was. It is unbelievable the lack of concern and empathy your receptionist and security guard had for us. Luckily we were able to drive 30 mins to the next hospital and get amazing care from a genuinely concerned team. I have never been treated like that ever in my life, and before Wednesday I had only had good experiences at hospitals. Step up your standards!

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RD

Rd Shoemake

Wish I could give it a lower rating... While on vacation in Hilton Head in late 2012, my wife and I were in an auto accident and got taken to the ER. I only had a few bruises but she had a broken sternum and a cut on her leg. Despite a full body scan, they missed the broken sternum and said there was no reason to admit her to the hospital. With our van totaled in the accident and a second floor condo we were staying in, they were gonna put us out on the street. Once they found that she could not get off her gurney, they relented and got her admitted to Savannah Memorial Hospital. She had to be taken there at 2:00 am Monday morning via private ambulance. She spent 2 hours in the trauma center at Savannah and was admitted to the hospital for two more days. She got excellent care there. A month later we found that Hilton Head had billed her regular insurance for more than ten-thousand dollars and hadnt found anything wrong with her except for some bruising and a cut on her leg that they simply put a bandage onto. The bill from Savannah was more than two-thousand dollars less than Hilton Head Hospital. If you are sick or in an accident, unless its a matter of life or death, go somewhere else even if you have to drive or be driven to another city.

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