Heather Health Care Center

Reviews 3

LA

Lavaysha Cooper

Sad place. My mom was here for 18 days in Jan. She was told that this was a rehabilitation center and that they would care for her. She was in stage 4 cancer and was trying to get better for chemo...that never happened. She passed Feb 1st. We constantly pushed the staff to watch over her. She wasnt getting enough food so they started her on Ensure... about a 2oz serving. That was not enough to help with her nutrition. I was constantly bringing her food and drinks. Unresponsive doctors... over worked staff. .. although one young lady was helpful,(believe her name was Diamond ) so many others turned their backs on her. My aunt and myself kept constant contact with my mom, visiting often...but we pushed the staff over and over to check on her. .. she couldnt do anything for herself anymore and needed help. The sad thing is, they complained that my mom was being rude or pushy, but she actually was going through terminal restlessness!! No one was able to diagnose her except for Hospice... they ignored her. She went to Ingalls on a Sunday morning and when we came up to Alden Heather to get her things, they had already cleaned her stuff out and NOONE could tell us where her belongings were. We were up there 3 times to get her stuff.... In 3 days mom was gone and we still had to wait for them to find her belongings.... Disgraceful place!! People dont want to be placed in a nursing home.. I cant think of anyone who says, take me there and leave me there... nope... but if they must be there, TAKE CARE OF THEM!!!

DY

Dylan Rieken

Not too great of a place. Unprofessional staff and they will do everything they can to suck you into this place and its not worth it. The care is terrible and the facility is not controlled right. I expected a lot more out of them and I was disappointed in how much they lied to me before to get me into this dirty place! I will be in contact with the IDPH since I have proof my wound care was not done and the cleanliness of the facility was not to state standards. And also the food safety control with the food. Was not the right temperature which could of made one of the residents sick. There in for a rude awakening! Bout time they shape up or close down. Ive seen better and this was by far the worse. They should be ashamed of them selves. Keep up the horrible work staff. Continue to hiring managers that do not know what there doing. Hint hint it all starts with Firing your managers without good managers you can have a good staff just saying from experience :)

VA

Valerie Armfield

was great yet I could not accept it due to my time frame at ny presenr job. They did leave it open for me to call them back.