Lockport Dental Group

Reviews 7

PA

Patrick Gannon

I am writing to inform Lockport Dental Group that I will no longer be doing business with them, along with my wife and four children. I had called this afternoon from work (4-25-13) to check on an appointment I believed I had missed (to reschedule) and to set an appointment for my wife only to be abruptly placed on hold for over five minutes. Once the receptionist returned to the phone, I began to explain my needs when she interrupted and “checked my file,” whereupon she stated that I was no longer allowed to “set an appointment,” but rather had to call the “day of” to see “if” the dentist “would” be available. Could you imagine the world, if every medical professional acted this way? I have done business with Lockport dental six times, they were paid six times, and were about to gain at least three to four more visits (from me alone) before the offensive receptionist barked the ultimatum at me (a paying customer.) And based on current dental ADA codes, filed to insurance companies, on a national composite-financial scale, for services rendered, that’s a lot of money lost due to poor hiring practices in choosing receptionists. Additionally, she had stated that this directive came from Dr. Jim Gerhard, which is further supported by Lockport Dental. Well as a customer first, and a patient (far-distant second) I am extremely disappointed that so-called professionals would deal in such absolutes, which contradicts patient care expectations that are deserving to the folks that purchased your services. Who do you think you all are? My wife, for instance had been a patient there for over two decades (her family longer than that,) and our children since they all grew teeth. You lost a lot of business, because of ultimatums and a crappy “phone-girl.” I will pass this onto as many family members, friends, and individuals to educate them on the poor customer service relationships in hopes they stop coming to Lockport Dental. In this day and age, among a poor economy, and even recognizing that Obama-Care has largely ignored dental converge, I would think that your little group of “professionals” at Lockport Dental Group, would be more aware of the dangers of offending clients.

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DA

Daniel Torluemke

This place is terrible. I started going to them about four years ago. They treat you like a used car dealership. They always put the high pressure sell on you to get you to get the most expensive option. The lady who presented my options made me feel shame when I said I couldnt afford to do all that. Recently all I wanted was my teeth cleaned which is covered for free by my insurance. She insisted I had to have deep scaling. I said I just wanted a basic cleaning. She said "We cant because you have gum disease." She said it loud enough for everyone to hear. My gums do not bleed and I was informed by another dentist that my condition is not that severe. I finally just got up and left. First off I was having zero problems with my teeth. Back in 2013 when I did have an absess, I called them desperate from my work down in La Grange. They said they couldnt get me in. I found a strange dentist in Lagrange, walked in off the street, paid the guy 250 bucks to pull it. This place is only about $$$$. Its like when you get the oil changed on your car and they start slamming you to do all this other work. I tried with this place, I really did. Its clear they only want to bleed you for every possible dime. The welfare of the patient means nothing. If I could give zero stars I would.

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FR

Front Desk

I am also writing to inform Lockport Dental Group that we will no longer be going to their practice for dental work. I had a bridge made about 5 years ago, but thanks to their shoddy work I now have to get implants and other work. This bridge was very expensive and now I have to pay for more work to be completed to fix what they did incorrectly. The contact and margins on the bridge were done improperly so the teeth that held the bridge have been compromised. Very dissatisfied and upset.!!! You would think that a dentist that goes through all those years of schooling would be able to make a bridge properly. I have been seeing them for cleanings and exams every year and not once did they say anything was wrong. I had to go to a specialist because I was having another issue and this specialist saw what had been done incorrectly. Also the front desk is very unprofessional, texting and making personal calls. Not very helpful.

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NI

nicole bordenave

I just wanted to send a Huge thank you to the staff and Doctors of Lockport Dental Group! My fiancé Dan needed to get in as a new patient emergency and was given the option to come in within an hour of calling...this was the first sign of a great dentist office concerned for a patients well being. It didnt stop there...Dr Mitchell made Dan as comfortable as can be. He gave him options and then assured him by going forth, doing a great job and the best quality dentistry he could do in the situation he was given to help Dan out. I myself, have worked in the dental field for over 15 years and am living out of town at the moment, so knowing that Dan and our family is in good hands over at Lockport Dental Group is very reassuring. Thank you so much for all your help and making me proud to say good dentists are still very much out there!

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EM

Emily Schriefer

It took about 5 months to for them to finally submit my insurance correctly. I had to call the insurance and do their job for them to tell them how to correctly bill my insurance and they still couldnt figure it out. They wanted my husbands social security number when the plan ID was clearly on the card. Sounded like they were trying to get both money from the insurance claim and money from me as well. Will not be going back.

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Joshua Macias

Only complaint is that they live in the dark ages when it comes to doing anything digital. I once asked if I could submit my insurance information via email and the woman on the phone acted like I just discovered fire or the wheel.

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SU

summerwench721

I love Lockport dental. Dr. Gerhard is wonderful. I finally found a dentist that I feel comfortable to work on teeth. He did such a wonderful job that I told a family member and now that person has told 3 people about.

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