Visionworks Doctors Of Optometry - Centre East Shoppes

Reviews 3

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Chris Cat

DO NOT STAND BEHIND THEIR PRODUCT! I had a very unfortunate experience in this store today. I purchased eyeglasses from this location mid-April 2016. I am a full-time contact wearer but wear glasses about 2 hours each evening. About November 2016 (7 months post purchase), I started to notice small spots on my lenses, in the UV coating. They were small and I wear them so infrequently, that I put off bringing them in. Fast forward 5 months and the spots have multiplied so, that I can no longer see clearly through the glasses. The UV coating used is obviously defective. Mind you, I ONLY clean my lenses with the supplied cloth and warm breath. I brought them back today and explained the issue to the first person I encountered. He asked "Did you buy the cheapest package? Thats probably why." Seriously? You dont stand behind all of your products? I did buy the "basic lens" package" because I wear them so little. I asked if they could remove or fix the coating. He called over someone (more senior?) who also wanted to know if I bought the "basic package". confirmed, YES I DID. "Well, if you brought them in earlier, MAYBE I could have done something but its been over a year and your prescription is expired. So, our hands are tied!" (FYI, it is about two weeks past one year!) I was pretty upset at this point and asked why they dont stand behind their product if it is defective? No answer, only "my hands are tied." This is the kind of customer service and assistance you can expect fromt his store when something is wrong with their product or service. Other reviewers have obviously experienced the same. I would avoid this store if you want a trustworthy product and good service should things not be quite right. I feel like I was basically told "too bad". Awful experience!

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Denise Banyon

Doctors awesome; all front office staff needs to be let go and more experienced ones hired. Or better training and monitoring needs to take place. Customer service is way more than scheduling and taking payment. Putting customers on hold constantly to ask questions you should know the answer to after the first hold is one of the fastest ways to piss some one off. Gather all of the callers info when you put them on hold. They have lost my business completely in that particular store and I have three children and myself that patronage that store. My dollars, time, and how Im treated is very important because these services are not FREE.

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Cory Johnson

Love this place. Came for my eldest child and I believe Ill be back for myself!