Pet Haven Veterinary Clinic

Reviews 8

KR

Kristy Rudden

We recently moved to Wichita. Our first week in town, our older dog was limping and we took her in for shots and to have her check. Since our kids werent enrolled in school yet, I also had all my children with me. The vet, Dr. Menze was super nice with all the chaos and explained all our options and the associated costs with each option. Unfortunately, when x-raying our dogs leg the vet discovered she had lung cancer. Dr. Menze was great with explaining everything to us including spending over 20 minutes answering every question my 8 year old asked. Her bedside manner was awesome. She recommended not doing the vaccinations and taking Molly home and loving her until it was time. Dr. Menze also did a great job explaining how we would know when our beloved dog was ready to die. Molly died at home this past week. The staff was amazing when i called them freaking out and not knowing what to do. They explained my options and very tactfully explained the associated costs. I cannot say enough good things about this clinic, the staff and Dr. Menze. I was pleasantly surprised when we received a sympathy from Dr. Menze today along with a beautiful hand written note.

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Jason Nix

Terrible customer service. My dog had surgery a week ago and developed an infection at the surgical site. Discharge instructions were to bring him in if any complications developed. Well they did. The incision was slightly dehissed due to a sloppy closure. It wad reddened , swollen and my dog had become lethargic. The clinic was really busy that day unbeknownst to me. Something had to be done. I drove from East Wichita to Pet Haven. They trurned me away because they were too busy to see my animal wich had been Neutered. I explained what was going on. Well the vet is too busy to look at the surgical site. Call and make an appointment another day the receptionist told me. I was livid. I called my other dogs vet in Andover and 25 minuted later I was being seen. 160 more dollars later.....this was what the original surgery cost ... we had antibiotics, anti-inflammatory meds and a collar that should have came home with the dog to begin with. Massive improvement in the following 2 days. Me dog could have become septic and died witbout intervention. I read glowing reviews about this place and trustrd them with my beloved animal. Dont make the same Mistake.

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Tate Smith

by far has the most friendly, honest, caring, knowledgeable and professional veterinarians in kansas. Dr. Smith gets invited to exclusive veterinary conferences all expenses paid to learn the latest and greatest techniques and practices that know one else in kansas is even capable of, although he definitely arms the other veterinarians at pet haven with the knowledge and skills to ensure that their abilities to diagnose and problem solve to help various animals in the most effective way possible. vet clinics are never cheap but Dr Smith makes sure that common routine care as well as spaying/neutering is affordable so more animals can get the care that they truly need and I know he periodically checks with competition to make sure his clinic always has fair prices (excluding unprofessional vets or clinics) most of the money goes to investing in infrastructure and technology at pet haven as well as investing in his employees so they can take care of themselves and their families without worry. this place truly cares about their patients lives and well being and offers the best care in dare I say all of the Midwest that I know of.

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Jessica Raburn

Ive been taking my pets here for several years after I was referred by a friend. Many of my friends with pets use Pet Haven - the longest would be about a decade and Ive been using them since 2006. The quality of care and cost have both been consistently excellent. I typically dont see a particular vet and Ive never been concerned about it since Ive had a good experience with each one Ive seen - even the one that was just filling in while one was out of the office. The vet techs have been excellent too. You can tell they enjoy their jobs and care about animals too. One of the things that keeps me coming back is the level of trust I have with them. They never upsell or quilt. My experiences with two other vet clinics in town was lots of upselling through quilt and overcharging for services. The fact that when I walk in I know they are going to give me advice, information and then allow me to make my own choice is a huge deal. That makes me trust them when they say - I recommend that you do this. I recommend Pet Haven to anyone looking for a vet in Wichita. Consistently excellent, caring, affordable.

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Krista Nelson

I took my cat to Pet Haven for her first vet appointment after adopting her. She was to have vaccinations and a check-up. They hardly looked at her, but she got her shots and everything seemed fine. When I recently called to make an appointment for an issue she was having, the receptionist told me that they dont do exams on Saturdays, only vaccinations because its a half day. I said that I work full-time and would have to look at my schedule and she told me I could probably come in on Saturday if I wanted to have a short appointment. I told her that I didnt want to be rushing because I want to make sure my cat is taken care of and she said "oh, I explained that badly, Im on pain pills right now so Im really out of it." It was incredibly unprofessional and I immediately told her never mind and scheduled an appointment elsewhere. I was not at all impressed by their customer service or staff on either occasion.

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Natalie P

We came in for a first time appointment after recently adopting a dog from a local shelter. Dr. Spiller did an amazing job of taking care of our dog. She started off with a warm greeting and petting our dog but she quickly transitioned to a check-up. She checked him out so effortlessly that our dog never realized it and we didnt either at first. This was very important for our dog who is shy and nervous, but she kept him at ease the entire time. She also answered so many first time parent questions that we had and she was so patient with us and never rushed us. Turns out our dog had hookworms but the treatment worked great and now hes feeling normal and healthy. Thank you Dr. Spiller. Highly, highly recommend.

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KA

Kathy Kennard

Years ago we tried Pet Haven and I wasnt impressed with the facility, the experience or anything. However we needed a vet ASAP recently and ended up using Pet Haven again. SO GLAD we did. The facility seemed better organized, the staff was great and the Vet our pup saw (Jenn, dont remember her last name) was awesome! No one was pushy, they were patient and informative. We have changed Vets and will be seeing them from now on. The Pet Haven grooming next door is where we always go for those needs... weve never had a grooming issue and they are reasonably priced, friendly folks!

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operation_ pez

The staff is always friendly, the place is clean, and the prices are reasonable. Ive been taking my dog there for about 2 years. Theyve gone above and beyond expectations to make sure my diabetic 10 year old rottweiler is healthy and happy. When my border collie had to cross the rainbow bridge they sent me a sympathy card that said a tree would be planted in her name and an inked paw print from her. I recommend this place to anyone who needs a great quality veterinarian who genuinely shows compassion and love to all who come through their doors.

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