Annapolis Dermatology Associates: Dr. Lisa Renfro, MD

2002 Medical Pkwy #630, Annapolis, MD 21401, USA

Category:	Dermatologist
Address:	2002 Medical Pkwy #630, Annapolis, MD 21401, USA
Phone:	+1 410-224-2260
Rating:	2
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 1

Reviews 10

Linda Carlson

Just got off the phone with Jody the billing person. Questioned a 10 minute office visit with a $183.00 charge for liquid nitrogen for a brown spot. No problem with the office fee and co pay. It was not the reason for the visit. The original scheduling of the visit was for a ugly, raised , skin lesion that dissipated while waiting for the appointment. Had I been informed that the liquid nitrogen squirt, @ $183.00, may not be covered by insurance, I would have declined. Jody response was I need to know what my insurance covers and I do agree with that statement but she did not need to hang up on me. How do you know if something is covered if the information was not available prior to seeing the provider?? Is their no such thing as disclosure? Even with disclosure the price should be available from the provider prior to the act. Informed decision as to accept or deny a treatment is the right of the patient. I have 40 years of health care experience and understand insurance, capitation, reimbursement, CPT coding better then the every day person. The office needs to pay closer attention to those who are retired and on fixed income when it comes to an expensive treatment that may or may not be covered or necessary. I will be contacting BCBS since Jody hung up on me for no reason other than I questioned her comments. I will pay my portion of the bill for 183.00 for 8 sec of liquid nitrogen . It was a beautiful office and everyone was very nice and professional during my visit.

Denisa Protani

I was a patient of Dr. Renfrew. After a biopsy I was told I needed a spot remove from my back. I was contacted by them 3 days before and told I need to put down a, $375 payment prior. My insurance covers the procedure but I was told that as,I have a $809 deductible (which I have already met) I would have to provide this in advance. I have the money but it is the principle of the thing. This office from day one has seemed much more interested in profit the care. Will find another office that is run differently. FOLLOWUP: After requesting that the doctor call me I did receive a letter from Tammy in their office. I told her I would like to hear from the doctor and she responded "Thats not going to happen". I have good insurance and am able to pay but the way this office handles things is not acceptable. And, if the Dr. feels she is above calling patients that have an issue with the office, I have made the right decision going to another office for care.

S Gardner

Once you are under their grips, they keep "noticing" things that need to be biopsied then removed. Each time, being charged a copay and a "surgery" fee for a nurse practitioner to do a biopsy. They have figured out a billing code that they bill your insurance with and insurance wont cover it, so you end up having to pay it. Also, I was told that I "HAD" to schedule an appt for follow up. Not to mention, their reception area is filthy. Under the chairs and especially by their Keurig. The baseboards and french doors are disgusting. This wasnt a "oh it was overlooked". I monitored this for a period of 3 months, while returning for appt after appt and its just as dirty as the first time I was there. Fair warning.

lauren de

I made an appointment with Annapolis Dermotology Associates and was instructed to arrive 45 minutes early to fill out new patient paperwork. My appointment was at 1:45 PM and I showed up at 1:00pm. The paperwork took about 5 minutes to complete and I expected to wait until my appointment time. I did not expect to wait until 2:30 PM to be called back. That is 2 and a half hours spent in their waiting room. I found this entirely unacceptable.

Zachary Ingram

The service rendered was fine, but this office completely botched the billing of my insurance and after 6 months of trying to resolve through Dr Renfros office, my insurance and LabCorp, nothing was resolved and I am out $310 in order to make this all go away and save my credit from being jeopardized. This was an enormous headache and I will never go back because of this.

Colin Murphy

Well, I just got back from my appointment, showed up about 15 minutes early, checked in, girl at the counter was very nice. Was in and out, procedure done, by a very nice young lady I might add. For total time back to my car in 25 minutes. Nice job!

Mary Pratt

Not everyone has the opportunity to be cared for by such an expert clinician and team. The attention given to the work performed on our precious bodies is a welcomed gift to Annapolis.

David Prevost

In my opinion - quick, professional, friendly and competent. I have had no issues and only positive results with Dr Renfro and PA Reed.

chelsie yinglimg

I was on hold before talking to ANYONE for 15 minutes... Id rather go to a whole new doctor than deal with the terrible patient service

Brooke Dirusso

I am in agreeable with all of the other reviews. 465 dollar collection on my credit report for an appt I had 2 biopsies for.