Veterinary Emergency & Specialty Hospital

Reviews 3

JO

jodi holda

I had been very pleased with vesh up until a couple of months ago. My dog had been a patient for 2 years (diagnosed with a compromised liver) and put on meds (denamarin, ursodiol and vitamin e.) Several months ago, the "vet" decided Lola (my dog) needed to be on a medication for her arthritis and prescribed gabapentin. she also wanted Lola to see the eye specialist, where my dog was eventually prescribed (at different times) 4 (thats right - FOUR) different eye meds... 5 including an over the counter eye drop. Not to mention one of the eye drops was a prednisone based med, which I did not want the dog to be taking, but was conned into by the "eye specialist." We had to go back up to vesh several times within a short (2-3 month) period. the "vet" decided that my dog needed to be on another med for her arthritis and prescribed Metacam. I was hesitant to have my dog take this med, but was again conned into it and made to feel guilty if I didnt put the dog on this med. I would later find out after doing my own research, that Metacam can have severe even deadly side effects. Within a week, my dogs appetite had noticeably decreased and the dog developed SEVERE diarrhea. after waiting it out for a 24-hour period, I called vesh and told them what was happening. I was told to give her metamucil, even though a fecal river was pouring out of my dog. 24 hours later, she was no better and I again called vesh. This time, they prescribed a probiotic paste, probiotic pills and and antidiarrheal. within 48 hours, my dog developed a UTI from the bacteria caused by all the diarrhea. I had to go back up to vesh, have a "clean" urine sample taken, along with a culture. it was decided that Lola should be started on cephalexin. a liver panel was also taken on that day. when those results returned, I was told that one of her liver values was elevated, but that could be caused by the prednisone based eye drops. I was not told that the prednisone could alter the bloodwork prior to the bloodwork being done. a few days later I received another phone call from vesh, telling me that the culture tested positive and the antibiotic medication was not the right med and another med would have to be prescribed. when the diarrhea returned a couple of weeks later, the advice I was given was to keep lola on the antidiarrheal for at least a month and then wean her off of it and consider doing a fecal transplant. (TRANSLATION: GIVE US MORE OF YOUR MONEY.) A couple of weeks ago, I found out that one of her liver meds (ursodiol) had become incredibly expensive and the only place I could get it at a "reasonable" cost was vesh. I went to pick up this medcation and was handed a bottle that VERY CLEARLY stated the med was a capsule. However, the med in the bottle was a chewable pill. when I questioned this (as I wanted to make sure it was the correct medication, I was "greeted" by the owner of this facility and told, in so many words, that my attitude was unacceptable and if this happened again, I would be escorted out. TRANSLATION: YOUVE MADE IT CLEAR THAT YOURE NOT GOING TO BE CONNED BY THIS FACILITY ANY LONGER, SO LEAVE SO NO ONE ELSE CATCHES ON. 11 days later, my dog died. I believe this was a DIRECT RESULT of the meds that I did not want my dog on to begin with. Clearly, medications at this facility are over prescribed and the owner DOES NOT CARE ABOUT THE ANIMALS. My regular vet will be caring for my remaining pet. vesh WILL NOT BE GETTING THEIR GREEDY HANDS ON HIM.

CJ

CJ Gray

My cat had a life-threatening situation. Id never been to this hospital, but they answered their phone on a Sunday afternoon and we needed help quickly for our cat. I called the hospital while I was en route so they would know all the information in advance so the cat could just be rushed in for the necessary treatment. The woman I talked to sounded nice and made it seem like the information would be conveyed to the appropriate people and the cat would get immediate treatment. When we arrived, there was room full of people waiting to be helped and the person who greeted me had no idea what I was talking about when I explained that I had called about the emergency with my cat. Obviously no preparations had been made and I was told to talk to a nurse about some forms. I really wanted to talk to the doctor and hear what they were going to do for my cat and explain to the doctor about some serious allergy problems my cat had. They werent going to let me talk to the doctor initially but then did decide to let me talk to the doctor. The doctor filled out a form and then was taking my cat away saying he was going to give the cat some pain medication. I asked him about doing the procedure that was needed to fix the problem with the cat and he didnt explain anything to me. He was just taking the cat away in the back section with no discussion of treatment, cost, and no concern for providing me any information about what was happening. After a couple minutes of becoming concerned that they were just medicating the cat but it didnt sound like they were prioritizing the emergency procedure that the cat needed, I opened the door to the back section to see if I could get the doctors attention to learn more about what was happening. Then I heard the doctor and the nurse and another person or two in the back relating stories about how I brought the cat in and laughing about how I was upset that no one knew anything about me calling ahead, etc. I had a very bad feeling about the whole place and everyone who had dealt with me so far seemed to lack compassion both for me and the cat. It also struck me as the kind of place that would prescribe a lot of medications and tests, talk little with the pet owner, not care a whole lot if the pet didnt survive in the end and would then probably deliver a very expensive bill. Hearing them talk so rudely about me and joking about the situation while my cat was in a crisis situation was a bit much so I walked into the back and scooped up my cat and left. We drove to our regular vet who was further away but is very kind to animals and their owners. At least there I know our cat will be treated by someone who really cares whether he survives and someone who will give him immediate treatment. I just dropped the cat off with him and, as expected, he took the cat in for immediate treatment. I spoke to the vet a couple hours later and he said the cat will be ok.

ME

Melodie Haas

Baxter barely ate anything on 18 Jan 16. I took him to the VESH Veterninary Emergency and Speciality Hospital vet who keep him overnight. The vet techs I spoke with did not have a lot of compassion. They were more concerned about thinking Baxter is being stuborn and not moving fast enough for them than realizing he is 14 (which they had the wrong bday)., than being patient with an elderly dog. They thought because he romped outside and then he didnt want to come inside, that he was being difficult. The vet techs were not wearing a jacket that was warm enough for this cold weather. They need to stop complaining due to my dog being slow (due to his lar par) and smelling stuff, and put on a winter coat. The reality is he cant walked as much as he thinks he can. He will start off fast, then realize he doesnt feel well and lay down to rest. Getting upset with him because you do not have your coat on and its cold outside does no good. He has many different conditions, which should all be in your system. He had surgery last Mar/April 2015 was in your hospital. I reminded the vet and vet tech about his conditions. The condition I came in for is him not eating and having diarria. He also was lethargic - meaning he didnt want to get up. The conditions he has are Laryngeal paralysis (lar par) and arthitis in his hind legs. His front leg was amputated due to localized tumor that was cancerous. One of the techs was so impatient with him she left me to put him in my car, I asked for help for a reason. I have many health problems and its painful for me to get him in the car. When I picked him up the helping jacket had been motified to fit him way to close for a dog who has lar par. He doesnt have a collar due to his lar par condition. The vet techs should have asked me to adjust the jacket. I could have brought him home but decided to trust VESH a dog I love with all my heart. I made and mistake and regret taking him there. I will find another ER to go to. VESH is really expensive but I felt if Baxter was getting the best care its worth. Also, how do you get his birthday wrong? He just turned 14 in December. I spent over $800 in less than 24 hours, when I should have just brought him home. I noticed he wasnt wagging his tail when I picked him up. That is totally opposite of Baxters personalitly. Even with cancer and having his leg amputated he keep wagging his tail. When I got him home and in the garage he started wagging his tail again. This is less than an hour after I picked him up.