Flushing Vision Clinic Pc: Wallace Michael G OD

Reviews 6

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Ryan B

I went to see Dr. Wallace because other eye doctors in the area recommended him for dealing with keratoconus. Over the phone the staff told me that this was definitely the place to go to. So naturally I made an appointment. The staff was very friendly however upon meeting Dr. Wallace I assumed he was having a bad day. He seemed rushed, annoyed, etc... right off the bat. Thats okay, everyone has a bad day once in a while. But then he was becoming visibly frustrated with the staff when his printer wasnt working properly and he wasnt able to print out the records from my previous doctor. As a result of the faulty printer they tried to use their email to view the records since I had emailed them a few days prior. Unfortunately he seemed to be having issues figuring out the email as well. Finally, I had to use my phone to show him the records. He was less than thrilled at having to look at a handheld device. He even took a few of those FML deep breaths. It wouldve been funny if I were just an observer and not the patient. When we get to the exam he tells me that the contacts that I wear are not medically necessary for the condition that I have. Previously my eye doctors were a group of very good people in Boston who said without a doubt that the contacts are medically necessary. Whats more is that with keratoconus it is not possible for your eye sight to improve over time due to how the disease affects your corneas. So how is it possible to require medically necessary lenses for several years and now not need them? Even more interesting is that he wanted to prescribe regular glasses which are known not be to an acceptable treatment of keratoconus. (It is typically treated with scleral lenses or cornea transplants.) If I were to try driving with regular eye glasses Id be getting into accidents left and right. Since I let the bad attitude slide this was red flag number one. We finished the exam and at the end he told me about how he doesnt like the insurance that I had but theyre "happy to have me" there anyway. Red flag number two. After leaving the office I knew I wouldnt be returning. A few weeks later they called to tell me that the insurance company denied the claim for contact lenses which is fine because I wasnt planning on going back anyway. Months later I received a statement from the insurance company stating that they never received the proper information they needed in order to accurately determine if they would cover the lenses. Id say this fits right in with the rest of my experience. Glad I didnt invest any more of my time there. Maybe this place is okay if you just need normal checkups and have the "right" insurance but if you have anything more complicated I would advise that you go elsewhere. As for me, Im going back to Boston where they have real doctors who have a true understanding of this stuff.

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Melissa F

Dont go if you need someone that specializes in anything other than a regular check up. Rude to customers, rude to the staff, not knowledgeable of other needs aside from regular eye exams and only if you have the "right" insurance that he deems acceptable.

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Christine Carpenter

Excellent treatment, great hours. Great staff that really care. Doctor takes extra time to talk and explain my care .really love this office and Ill be a lifetime patient here cause they really care...ms carpenter and children. ..

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Karly Allard

Friendly, knowledgeable, and professional staff. I had to reschedule an appointment at the last minute and they were very understanding and accommodating. Dr. Wallace is great too!

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Betty Adams

I really like Flushing Vision! They were so friendly and helpful. I really liked Dr. Wallace, he explained everything to me. Its just a nice place to get your vision tested!

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Joe Parks

Amazing staff and great staff that care bout u

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