Great Expressions Dental Centers

38110 Michigan Ave, Wayne, MI 48184, USA

Category:	Dental Clinic
Address:	38110 Michigan Ave, Wayne, MI 48184, USA
Phone:	+1 734-728-1700
Site:	greatexpressions.com
Rating:	3.5

Location

Photos 43

Reviews 8

Jane Doe

The only reason why this place gets two stars is because the actual cleaning and exam were decent. TL;DR: The office staff at this place is completely incompetent. I am uninsured, and signed up for the Smile Protection Plan, an annual discount plan that the Great Expression chain offers. You would think that their own office staff would be familiar with the terms of the plan, but no. They attempted to rip me off several times. I will give them the benefit of the doubt and chalk it up to laziness, but you would think nowadays when we are having so many debates about affordable health care, they would attempt to make some kind of impression that they are not THOSE people. Longer version with anecdotes: 1. I purchased annual membership for Smile Protection Plan in July 2015. My appointment was in May 2016. You would think that someone with basic sense could easily figure out that, no, my membership had not yet expired and that no, I did not need to pay to renew my membership on that date. However, the receptionist told me that my membership had expired and attempted to charge me, and it was not until I argued with her and SHE ACTUALLY MADE THE EFFORT TO CHECK MY FILE that she realized that I was right. Laziness? Dishonesty? Who knows.... 2. Last time I had x-rays done was January 2015. Technically, I was due for another set on January 2016, but because of my personal scheduling issues, I was unable to make an appointment until May 2016, so this appointment was when I was supposed to get those x-rays done. Before the dental staff performs any work on you, they have you review a list of what they are doing as well as the charges. I look at this list, and its far more than I had been expecting to spend on this visit. They were planning to charge me for the cleaning, exam, fluoride, and x-rays. My budget is very tight at the moment, and I had been expecting to only pay for the cleaning and exam, so I tell them to take off the fluoride and x-rays because I didnt feel they were as immediately necessary. Then the hygienist comes in and looks over my plan and says "I think on the Smile Protection Plan, you are entitled to one free set of x-rays, which you havent used yet." Dont get me wrong, I very much appreciated that she spoke up and looked out for me as her patient, but in my head, I was thinking, "Why is it that YOU are telling me this and not your office staff??" Its hygienists job to clean my teeth, not to pick up the slack of the office staff. Maybe at the end of the day, I should have been more informed about the terms of my plan, if only to prevent such laziness or dishonesty. But anyways, so they come back and confirm that x-rays are included on the Smile Protection Plan. However, instead of offering what I would consider the common sense solution, they said "Ok, so for your appointment six months from now, we will do your x-rays and that will fall under your next Smile Protection Plan." Im like did you not just tell me that I am overdue for an x-ray and make me sign a waiver acknowledging that I was refusing standard recommendation for dental care? So, you make a big stink out of it when it came me paying out-of-pocket, but when it comes to you providing a service your office has promised as free, you try to wiggle your way out by any means necessary. Nice. So no, I insisted that they give me what I was entitled to under the current plan that I paid for, and they did, but I dont see why it was necessary to have to do that in the first place. 3. After the appointment, I approached the receptionist to pay. She looks at a screen and had the nerve to just rattle off a number. Im thinking are you kidding, after youve demonstrated your competence this many times throughout this one-hour timeframe, you really think Im going to trust your ability to accurately assess what I owe? You can bet I asked for a print out of what exactly they were charging before I handed her my credit card. I could tell from her expression that she was annoyed that I made her do two extra minutes of work.

Krystal Michele

I made an appointment for my daughter for her first dentist appt. The person making the appt asks what insurance I have and I tell her. She said yes we accept it and made the appt and told me to be there 30 min early (at 9 for a 930 appt) to fill out paperwork. I get there at 9 and they arent open. I wait until 945 when someone finally comes in. They take my new patient form and my insurance cards. Then the receptionist calls me back up to the counter to tell me that my daughters appt is the next week on her birthday! Which is definitely not the appt I made. Then she said she would see if they could fit me in. So she tells me they can fit my daughter in about noon. That doesnt work because I have to work so I tell her no thanks. She then said and by the way our office is not accepting new patients with your insurance! So you mean to tell me that the person making the appt made the appt anyway, you took my insurance cards, you offered me 2 other appts and all this time you knew my insurance and didnt mention that you werent taking my insurance anymore. Plus she said why would they make you an appt at 930 when we dont open until 10. And then offered me the original appt (that i supposedly had) on my daughters birthday at 930 again! Seriously? That place seems poorly run. No one knows whats going on around there.

Venecia Alvarez Garcia

My daughter had an appointment here on June 16,2017 at 1:30 pm, from the moment we walked in the staff was not only friendly but extremely efficient, we waited in the waiting room for less than 3-minutes, by the time I was done signing the contract for her invisiline she was already done with the molds of her teeth, the Ortho Doctor is absolutely amazing, and we cant wait to comeback and pick up her first trays. Everyone here is great thank you for your clean,fast,easy, and friendly service.

Michelle Lemorie

Doctor was good and thorough but not great bedside manner. And since when doesnt the dentist give toothbrush and toothpaste to kids after a cleaning? Every business likes to charge more, give less. Kind of half and half with the staff..some friendly, some not so much. Guess I give it 3 stars..not the best, not the worst.

Krishna Reddy

One of the such bad place , I never seen in my life, even its free I do not recommend to go this palce, the service is very very bad, will not pickup the calls or no proper communication

Panida zzstu Khuansanguan

Ive gone to this place for over 10 years and I trust them for all my dental needs. And the lady who preps the things needed for my check up is extremely nice.

Seekryt Weapon

Charged my insurance for services i DID NOT EVER RECEIVE & now i cant get those services anytime soon because the ins will only cover the work every 5 years.

katie Lambert

I love this place they are amazing they have amazing people working there Myra and Katie are the greatest I recommend them to all my family members