Veterinary Emergency & Critical Care

Reviews 5

MA

Maria Schintu

Worst experience ever..mostly of staff is very rude especially that Dee person at front Desk.. To get updates on my dog daily hospital staying was incredibly hard ..staff do not pass messages on ,but they all give you attitude and tell you "your dog is very important to us ,but she is not the only patient here.."or when they calling you at the wrong number when you provide them early in the morning a new phone number where you can wait a phone call from your dog veterinary..5 hrs later the doctor still leave a message on your other number..if you point that out Dee will tell you.."I do not know who you spoke with " ..instead of apologizing ..and because of that you missed the daily call nobody calls you back until you really get sick of being treated like they doing you a favor and decide to call and tell them to get ready your dog because you are going to get it out of there...magically the doctor calls you back.. Before of that all the Doctors were busy saving other pets lifes..busy with other pets..on a meeting...etc etc Few days later I had to go back there because they overcharged me on the med they gave me at discharge time. I brought all paperwork and original medication in their plastic jar ..I paid for 86 and I got 45 ..wondering why..of course the front desk lady which paycheck is paid with the money we pay for our pet treatment has to give me attitude...after saying ok to all I was showing to her ..she asked me what was the question.. When she got that I was asking why some of the medications they do not match the number billed with the actual number reiceved she went ask the doctor and after giving me no sense explainations she had to refund me some money back. Now my dog she is taking lots of medication I cant stop because its immune suppressant the sides effects are deteriorating her and she does not have an immune disease sickness. I like to mention some of the the staff the bring you your pets when you visit them when hospitalized..are way far to care about your pets..I wanted to stay with my dog as long as I could..nobody told me she had treatments every hrs..when she came back she told me my dog skipped treatments because I was with her that long.. The next day I checked the time but at the top of the hr..treatment time nobody shows at the room the get her back in even if I recommend the person to please do so..then i had to go to front desk and have them call her... This people have no love for pets they should be working in construction.. There is one positive in all of this ..Carly one of the front desk staff ..very compassionate,helpful sweet and efficient a shiny star ..the only one seems to be a human with respect with other humans being and love and understanding for pets..

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YO

Yoni Yatasha

I just wanted first start off with my awesome dog, who is a boxer mix. I adopted him august of last year. Ive always wanted a dog since I was a little girl and was never allowed to have one. When I moved to my own place, I adopted my baby as a rescue animal 2 years old. He is the most handsome, sweetest, humrous, loyal , and most loving animal ever. I adopted him knowing that I would grow old with him and even may start a family. He has blessed my life in so many ways. My dog had been having major diarrhea and bloat in his tummy for a couple weeks. I was very worried about him and had brought him in. I was expecting nothing severe and I was hoping it would just be a change of his diet to stop the bloat. Unfortunately,The vet had diagnosed him with Heart disease. They said his heart was enlarged and was having issues with pumping blood causing fluid to sit in his tummy. I was shocked and absolutely heartbroken. He was literally like my own baby and son. It tore me to pieces to hear this. They had given me options to what I can do to either euthanize or have x rays to check what further steps we can do to improve. I was not aware that the exam fee was 100.00. I had walked in with only 45.00 on my debit card. After the diagnosis, I was so heartbroken and I felt like the staff were very understanding. The vet was so sweet to waive the exam fee. I am so extremely grateful for that. Im currently going to try to get him xrays and see what we can do. I dont want to loose him... Thank you Thank you Thank you... I know my Chance is a fighter.

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DA

Daria White

Brought in my cat, Ernie, who was severely congested and struggling to breathe. They immediately took him and explained right away how they were going to help him get comfortable. The staff was incredibly attentive, kind and patient. They were thorough in all their explanations, including why my wait time on Ernies diagnosis might take longer than they anticipated (we came in with a rush of other patients, but the wait time was not long at all). The vet was friendly, knowledgeable and thorough. Both she and the techs were so considerate, and insistent about keeping the bill cost effective. Everyone was so genuine in their concern for Ernie. He was sent home with medicine for a respiratory infection and the staff telling him they loved him. I came into this animal ER a basket case worried about my kitty and left beaming, relieved that he was going to be fine. Ernie has been showing immediate improvement and is breathing normally. I cant thank the vet and staff at VE+CC enough for their wonderful beside manners to both human and animal. They are a group who care deeply. The building is absolutely immaculate, no smells, and they even serve coffee. I feel that my pets health is double covered with this kind of 24 hour hospital care available if I cant get to my normal vet. A thousand times thank you to VE+CC!!

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CR

Crystal House

We came home from work to find a super sick kitty and ran her to this Emergency Vet as our regular vet had already closed for the night. We must have gotten there at juuuuuust the right time, as we were shown into a room almost immediately and the front desk/vet techs were very compassionate, detailed and friendly as they checked in the cat and got her in to see the doctor. The doctor came back with a variety of treatment options for us and we felt like he did a great job of explaining what the problem could be. We elected to be sent home with some antibiotics and pain meds for the kitty and she is starting to feeling better already. Yea! The price for the emergency care was very, very reasonable and I never felt like they were taking advantage of our sick-kitty situation. We have used their surgery center in the past for the dog and had the same great experience, so I can fully commit to recommending them to others for both surgery and emergency care.

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AM

Amy Sloan

Life had not been easy and than my dog got sick at the worst time possible. The vet told me he could have one of two things one fatal and one managable. By the time my dog got here he couldnt even hold his head up. The staff where all beyond kind and acted quickly and efficiently. They took time to reassure us and even gave love to my dog when he was so weak. In one night they had my dog back to normal. I went to visit him as well and I cannot express how impressed I was with staff, with not only me but everyone their kind touch makes it easier to deal with problems our fur babies have which is not easy at all and never once did I get an impression they were irritated or not in love with their job. This place saved my dog Djangos life and I cannot thank them or express enough kind things about them. Thank you for saving my family member.

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