Idaho Veterinary Hospital

Reviews 5

TO

Tom Forrest

Dr. Caldwell is a big liar and is putting an untruthful spin on the facts. What she states below is not accurate regarding the facts and is misleading of my problems with her Veterinary services. It shows she never even bothered to understand why I am so unhappy. She disappointed me and failed to assist me properly when my dog Bella needed her help. Dr. Caldwell says her office "made every effort" to help. If that was true, I would not have to write this negative review. It is a blatant lie that your office "made every effort" to help me, and she makes more frustrating lies below. No Dr. Caldwell you and your office are 100% at fault and you should not try to blame other parties for your horrible service. The follow up by her staff was terrible and this bad situation could have all been avoided. Dr. Caldwell should admit her mistakes and not make up lies. How does she know anything as she was too lazy to even talk with me on the phone. All she had to do was send me the prescriptions via a .pdf like my previous 5-star Veterinarian did. When I visited Dr. Caldwell in person I discussed this in detail with her and frankly if she would have given me the prescriptions in writing or via a .pdf I would not even have had to contact Dr. Caldwells office as I was in the legal time frame to have my long term dog medications filled. My dog has been taking the exact same medications for many years and it seems to me Dr. Caldwell wants to purposely make this process difficult for her clients in order to force more paid office visits and pressure her clients to use her over priced online pharmacy. Her staff kept promoting Dr. Caldwells online pharmacy when I just needed a copy of my dogs prescriptions. Dr. Caldwells technician did talk to the pharmacy I found without any help from Dr. Caldwells office and because Dr. Caldwell refused to give me a copy of my prescriptions like I asked for multiple times, and her technician Megan was pushing Dr. Caldwells over priced online pharmacy, when she talked directly with my pharmacist she did not approve my dogs medications like we discussed. Even Dr. Caldwells response below makes it clear to the readers that you are trying to make this process difficult and force me to pay more money, when that was not required and was inappropriate. I Do NOT love my Vet. The office staff is confused and do not follow up properly. Then my online vet supply lost my prescriptions and Megan did not approve my new online vet prescriptions correctly. I can never talk to Dr. Caldwell or her technician Megan, so their service is terrible from my experiences. Now I have to find a new Veterinarian. Do not waste your time at Idaho Veterinary Hospital like I did. I told Dr. Caldwell that I will not accept a Vet that causes me problems with my dog and her long term medications. Dr. Caldwell promised me I would not have these sort of problems, however the truth is Idaho Veterinary Hospital is the worst veterinarian office I have ever been to as far as having my dog Bellas medications approved. They make it very difficult and a big problem. I gave my previous Veterinarian 5 stars and several other Vets have given me better treatment and were more respectful of not wasting my time. I think Idaho Veterinary Hospital should offer a higher level of service since they are the most expensive Veterinarian office in the area.

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Marissa M

They started seeing my dogs last year when we moved here. I had reservations as one of my dogs has diabetes and I had already gone through a few doctors that tried to take advantage of that fact. I heard very often "you have done this much for your dog, you dont want that effort to go to waste." I was doing expensive blood curves every two weeks. My dog hated it as she had to spend the whole day in a clinic cage and I hated the bill. The vets here are amazing!!! The first encounter they (Staff and the veterinarian) explained ALL my options. I tested out a new insulin that was 75 bucks cheaper and it worked just fine for my dog. They said no more all day blood curves if it stresses my dog and gave me other options. The vet said "I see a happy, responsive 10 year old dog, eating and functioning, lets just keep it that way." They explained everything in a manner I understood, gave me some symptoms to look out for that we might need to up her insulin for and sent home a happy puppy. I was just so impressed. I have been in many clinics and this is one of the good ones. Amazing staff that really cares about the animals, while still keeping the human in mind. They send reminders online and now have an online account for your dog so you can see your dogs record. I just love them. They have saved me hundreds of dollars just in the first few months of going there in tests and prescriptions and my dog is more happy and just as healthy as she can be. Glad my neighbor pointed me in their direction also singing their praises.

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James Stringam

Our little two year old Schnauzer mix started having bloody, frequent urination and we were afraid to see a vet because of the cost. After seeing these reviews, I decided to bite the bullet and take him in. Dr. Calhoun was kind, friendly, professional, and very sensitive to my concern about cost. He addressed it up front, letting me know exactly what they were going to do and how much it would cost before he got started. I was shocked by how inexpensive it was compared to another vet I had seen a few years ago on 12th Avenue. The service was less than half the cost and I felt like I got way better service than the other place. And this was for a far more serious issue! Highly, highly recommended. I will take all my animals here as long as Dr. Calhoun is in practice.

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Jane Greene

Just started taking our two dogs (puppy and senior dog) to see Dr. Calhoun. Dr. Calhoun and his staff provide excellent care. Dr. Calhoun is thorough, professional and has a great sense of humor. He does not rush the examine and our dogs were very relaxed compared to other experiences elsewhere. Our questions and concerns were well addressed. Staff was courteous, professional and helpful. Overall, a great experience for ourselves and our dogs. Also, Dr. Calhoun did not push lab testing. He prescribed a medication based on his examination and then said we would pursue lab testing if our dog did not respond to the medicine. A conservative, sensible and greatly appreciated approach.

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A Private User

These guys were all very friendly to our dogs. They actually liked going to the vet it was a friendly environment and they have a cats side and a dogs side same with the exam rooms. My dogs were so comfortable they didnt have to wear a leash. And were happy to see the same people all the time. They even called us up when someone found our dog who got away from our camp site. He was just around the way but what great people!! Inexpensive and awesome customer service! Boarding is always great here too the dogs were so happy when they went and when they came home! This place is very clean and sanitary as well! They really enjoy what they do.

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