Veterinary Emergency Center of Manchester

Reviews 3

JU

Judi Anderson

I am very disappointed in a recent visit to this Emergency Center. I have been bringing my pets here for many years and up until now was very happy with them. But last weekend I had a serious problem with my dog and rushed her over there for emergency services and left her in their care for the day so she could be treated and monitored. While she was there, the emergency veterinarian asked to have a nearby neurologist examine my dog as she was concerned about neurological issues. I was billed $165 for this extra exam (above and beyond the emergency services I was quoted). My dog did receive good care while there last weekend however when I picked her up that evening I was told that if I had any questions about the neurologists exam (for which I was charged $165) that I could call her and speak with her directly. I was told this by the emergency vet that treated her, another vet that works there and also the technician that released her that evening. I was even given a business card for this specific neurologist and it was recommended to me that I speak with the neurologist directly. I called the neurologist the next business day and was informed that in order to speak with the neurologist, I would have to book another appointment for a consultation and the cost would be an ADDITIONAL $175 to $200. I was shocked. In order to find out what this doctor determined from examining my dog, I was told that I had to pay more money to speak with a doctor for whom I had already paid a large sum of money. I next spoke with the business manager at the Veterinary Emergency Center and she said that I should not have been told that by the vets or staff there. Unfortunately, I WAS told that and I WAS expecting to speak with the Neurologist directly since she was the one that examined my beloved dog and she was the one that could help me ascertain what next steps I should take in the care of my dog AND I paid for that exam already. If an employee of a company makes a mistake, it is up to the business manager or owner to honor that and make it right. I asked for a refund just for that portion of the bill (not for the rest of the services that were provided) so I could then pay for yet another consultation with a neurologist. The business manager said she would speak to the owner the next day and get back to me. That was a week ago and obviously they never called me back. At this point, I feel that I was taken advantage of financially when I was dealing with what seemed like a life or death situation. I think it was very greedy and foolish for this business to not be respectful of a long time customer who was given bad information and a bill for that bad information. I have several thousands of dollars at this Center over the years so I have been a long standing client. I waited awhile before writing this review because I really wanted to give them the opportunity to do the right thing. They did not. I wished it had not come to this, but since the business manager nor the owner ever contacted me to try and make this right, I feel it is necessary to write this poor review. I am very disappointed in how I was treated the next day after my dog was treated there and truly wished the back office staff did not act in such a greedy manner as it is now a reflection on their business in general.

KB

Kbls Bairyd

We have had good and bad experiences here. I love some of the doctors. That gets you at least three stars in my book! In an emergency you dont have time to research a whole lot, so, be warned if youre responsible and shopping ahead... In Case of Emergency- if you go here, you may: 1. Wait as though youre visiting for an annual exam when you may be desperately seeking urgent time sensitive critical care. Most ER Vets do see urgent critical care cases first, and you may feel ghosted when the parking lot is empty and its just you and one other person in the waiting room... But, for all you know, theyre triaging a farm load of emus in the back. 2. Get hit or miss bedside manner. I can deal with getting a bit of attitude or snarkiness from a tired and grumpy administrative staff member who doesnt want to hear about your situation- frankly, youll see that in me, too, occasionally. People are only human. Really, who cares as long as your dog is treated well, and gets the best care possible, right? Variety is the spice of life! These poor people are asked to do horrible things to unsuspecting animals everyday, so just get over your feelings of entitlement in regards to being coddled at midnight. When asked "is it alive"... It may be a perfectly reasonable question. So what if it haunts you, long after your dog dies on their table. Get over it. Learn to control your neurotic anxiety. 3. Have a demand for payment IN FULL, IN ADVANCE of any treatment being offered. Even at the "low end" of their "estimate" that can be THOUSANDS due upfront, possibly at midnight when the bank is closed and your funds arent easily transferred, SO BE PREPARED. (Pet insurance or not, youll have to cough it up!) If you ask to pay partial and do the rest in the morning when the bank opens, do NOT expect leniency over your "financial constraints"; theyve a business to run, people to pay~ let alone all those administrative changes theyll need to make reworking the two day treatment bill. Toner cartridge, people- the real enemy! 4. If you refuse treatment, question typical/common practices, or say anything under their questioning which may be suspiciously interpreted as remotely hostile or incendiary, they will call your vet and all the other vets in the area to "warn them" about you, and your dubious "financial constraints". Thats what good neighbors do, after all. There are reputations to protect and images to propagate.

CA

Carly Lynch

I would never suggest this office. Took advantage of a deaf woman who had no idea what was happening and basically stole her kittens. One of the assistants told my mother that she would take the kittens in for a privately owned business and proceeded to tell her that she would give the purebred Siamese kitten back to my mother. A week later we recalled up to check in on the kittens and was told that the kittens were given away to an agency and that she will not be receiving her kitten back. They completely lied to her and me and was very unprofessional about it to the point that this lady offered her "private" business to my mother while she was on the clock, remind you that my mother is deaf and didnt understand anything that was going on while she was alone at this office. We called and talked to this lady who works at the hospital and asked her why she got rid of the kittens after she offered to me on the phone that shed do it because its her own business and my mother will receive one kitten back. IF we had known she was going to sell them off to an adoption agency and not take care of them and not receive a kitten back WE would of found someone else to do this job. Basically this hospital took advantage of a deaf HANDICAP woman and stole her PUREBRED Siamese kittens. Oh and when we tried talking to this worker..she HUNG up on us while she was being talked to by me and lieing to me over the phone. Point of story, mother is deaf brought mother cat because she knew she was sick after having a litter of kittens, told her it would cost $2,000 to spay the cat? then told that the kittens all needed to be bottled fed, which she couldnt do due to work, worker spoke to me over phone and said she would gladly take in the kittens she does it privately and would find them a home and WILL give one of the kittens back, we handed the kittens over thinking she will get one back..LIE. Now we are told she gave them off to an agency and never notified us about the kitten. STEALING from a handicap deaf woman. This hospital should be ASHAMED of themselves. Thats all.