Tufts VETS - Veterinary Emergency Treatment and Specialties

Reviews 5

NI

Nicole Salerno

If there were an option for a negative star that would still be too high a rating for this careless, money grubbing establishment full of useless individuals. The abundance of wishy washy half answers from so called professionals is mind blowing. I have now had two experiences with Tufts and will never have another. My first experience with Tufts was not a good one for multiple reasons. First because our dog was not well but secondly because the available vet didnt have a clue what she was doing. Im not sure if her mis diagnosis of our dogs condition was due to being over worked, or a lack of experience or just her remarkable stupidity. Whatever the case may be she started our dog on the wrong treatment. Quickly realizing the mistake she had made the course of action changed, but it was too late and we lost our two and a half year old dog. As horrible of situation as this was we assumed it was an unfortunate and isolated event....... My second experience with Tufts was tonight. We rushed our 4 month old puppy to Tufts after he injested a bully stick in its entirety. Upon arriving to the empty waiting room there was zero sense of urgency and we waited for almost an hour. Meanwhile vet techs were coming in and out, not to do any preliminary examinations, but rather treating the area like a petting zoo. Finally a vet became available. We proceeded to pull teeth to dry to establish the right solution, with her saying things like "well you know him best" and "well we could do that". We rule out putting our puppy under for a procedure that may or may not help the situation and decide on an x Ray. After reviewing the x Ray she determines the bully stick is not stuck in his throat but she cant see it in his stomach either. We are told to watch him and are sent on our way. We get home and what do you know.... it turns out it was stuck in his throat and he throws it up. Not to mention after a quick google search we find out an x Ray would not have shown this. As a non veterinarian pet owner I have to rely on and trust in so called professionals and animal hospitals like Tufts. For these people and places to blindly diagnose or give a clean bill of health while not knowing what they are doing is irresponsible and disgusting. So if you want to play vet roulette with a bunch of doctors who look to you to do their job for them, then head over to Tufts and dont forget your wallet.

---

J.

J.J. Michaels

First of all, when Odin got sick last year and went to this Tufts, I was dismayed at the way he was handled upon take in. The two female attendants were not even strong enough to lift my very sick 85lb boy out of the car, and when they finally did so in a very unprofessional manner, so much so he started pooping himself out of fear, they could barley lift him on the stretcher and as soon as they tried, the stretcher went rolling across the parking lot because they "forgot" to lock the stretcher, causing Odin further distress. Sadly, it turned out to be an end of life event for Odin there. A couple of weeks ago, I was referred to their cardiology department to examine a pup Id just adopted. After an almost $500 visit, I was referred to another cardiologist at Tufts Grafton, as the doctor in Walpole, I was told after the fact, no longer does surgeries. I was assured they could use the ultrasound this doctor had taken. Not only that, this doctor informed me my pup could die at anytime from sudden death, due to his condition. Talk about unsettling things to hear. Upon having this pup seen in Grafton, where I was informed after his examination they did not feel he was at imminent risk for "sudden death" given what theyd seen in his exam, I was hit with another over $400 bill for the same services Id received at Walpole, because the surgeons who were actually doing the surgery wanted to see for themselves what was really going on. I get that, but his surgery is going to cost almost $5,000. I think its unconscionable and very unfair to hit someone with double charges, given the cost of the surgery. My last two experiences with Tufts Walpole have been less than stellar. VERY DISAPPOINTED.

---

TO

Tom Breton

I recently had to take my dog Mia to Tufts VETS. It was an emergency. Tufts VETS is open 24 hours a day. The other vet I called first would have scheduled an appointment the next day, which in my dogs case would have been far too late. The receptionist gave me very careful directions to the place. Its a little difficult to find, and it really helps if youve been down South Street before. There is a clear sign out front, though. The vet, Dr Lyra Sawzin, told us the various possible things that could be causing it and the treatments they could do. She did not make me feel I had to try heroic and expensive measures, which given my dogs age and condition would have been a mistake. I felt she communicated very clearly and explained the situation well and sensitively. She told me up front how much the treatment would cost, as an estimate. She brought it up, I didnt have to. They didnt try to keep enlarging the estimate, and the final bill was slightly lower than the estimate. TUFTS was very good about keeping us up to date on my dogs situation. Dr Sawzin called us twice over that day and the next when Mias condition changed. Sadly, I had to have Mia euthanized. All of the Tufts staff were very sensitive about the entire process. I give Tufts VETS very good marks.

---

CH

Chez Mieux

Because I had positive experiences when I had brought other peoples cats here in emergencies, I took my cat directly here when he was having problems and skipped a visit to my vet. Since it could not be determined if his symptoms, all occurring in the lower half of his body, were related to the chronic loose stools he had been having for two years, he was seen by Dr Carney of the GI department. As it turned out, he was actually wounded and the wound was very badly infected. TheTufts surgeon on call agreed to open him up to drain, clean out, and flush the infected wound. I had concerns about general anesthesia because he has a heart murmur which has worsened, so they agreed to try to work with conscious sedation. They took him right away (I was expecting an overnight stay), they were done within an hour, AND they sent me home with many free samples, generously portioned, of food to try for his GI problem. He recovered within a week AND no more loose stools. All for $340.00, which was FAR less than I expected for cost. Couldnt be more thrilled. The staff was attentive, friendly, sympathetic, and very careful and kind to my cat.

---

CH

Chris G

I was referred to Tufts by my vet to get specialized treatment for my sick cat. My poor cat wasnt eating, had a temp of 104, and antibiotics were not helping. The lady who checked me in at Tufts was very kind. The vet tech who observed my cat in the waiting area was so rude and unprofessional that I asked for my paperwork back and went to a different hospital. I had to explain my situation TWICE to the vet tech, because he wasnt listening the first time. He acted like he didnt care for me or my cat. Then he roughly picked up the cat crate, looked inside, and yelled "Whats up Creamcicle" to my already terrified cat (who is orange and white). The he asked me "what did you say his name was again?" then told me that a vet would eventually see him. My cat was already scared and I couldnt leave him with a tech who clearly didnt care about his well-being and treated him like a joke. My cat ended up needing overnight care and I am very glad I brought him to a different hospital where the staff treated him with respect.

---

---