Banfield Pet Hospital

11740 W Broad St a, Richmond, VA 23233, USA

Category:	Veterinarian
Address:	11740 W Broad St a, Richmond, VA 23233, USA
Phone:	+1 804-364-0224
Site:	banfield.com
Rating:	3.7
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–5PM

Location

Photos 24

Reviews 10

A Private User

THE FOLLOWING IS THE WRITTEN NOTICE OF CANCELLATION I SENT TO THIS BANFIELD... This letter is to serve as my written notice to cancel the membership my three dogs: [Mine], [OtherA], and [OtherB]. Their Plan is set for renewal on 11/28/2010. I will not be renewing due to several reasons. Rate increase ($25/month per pet for the most basic plan) has rendered the plan unaffordable and not economically worthy. Banfields procedures are generally more costly--as much as 300% more than private vets charge in the area. Meds dispensed is also signifigantly higher than what local veterinary practices charge. Even with percentage discount, all medications, tests, & procedure costs are VERY EXPENSIVE. And this is take consideration to the 20% discount which [MINE] is on... which is now $41/month per pet. Banfield stopped selling Frontline PLUS and Advantage flea/tick preventatives & instead choose to support the lower-quality FirstShield brand. I was recommended using FirstShield by Dr. Edwards during 1 of my visits--not even relevent to flea problems. I did not even express any discontent with the product I use--Frontline PLUS, always worked for me. I was being solicited on a product I do not need... and later found it to be ineffective and dangerous. It is widely known by educated pet owners and honest vets that FirstShield (rebranded label for SUMMIT VETPHARMs notorious Vectra 3D) is not only generally ineffective, but has more tracked cases of toxic poisoning on pets than the two most leading and trusted brand in flea & tick preventatives on the market Banfield used to carry: Frontline PLUS & Advantage. Any practicing vet who would recommend Vectra 3D (or First Shield, in the case with Banfield), over Frontline and Advantage is not to be fully trusted. Banfield almost certainly forced Dr. Edwards and the rest of the staff to promote the product over the competition in order to gain revenue--it is still not an excuse to bend vet ethic for the sole purpose of profit. Banfield as a whole is notorious having the PROFIT OVER PETS WELL-BEING outlook of things. Although the vets at this location are not nearly as revenue-driven (instead, the 3 vets generally show compassion for the well-being of my pets) the other Banfield vets I read about during my research. I understand theyre forced to sell unnecessary products to clients to increase revenue for the company (to gain profit like any business) and risk getting admonished or even terminated for doing otherwise. While I feel that the three vets here have generally been good and professional for the most part for the past 3 years since Ive been a client here, I think eventually even they will be forced by Banfield to cast away ethic for the sake of profit. So I feel that it is best that I look for another primary veterinary care provider now before that happens. I hope this letter will motivate the three vets here to leave Banfield and seek to establish their own private practice or join an existing assiciated practice around the area where they will be free to act in the best interest of the client pets in their charge. The one thing that I have been very happy (and sad to leave behind) with are the two ever cheerful & loving receptionist Jessica D. and Toni (whom I understand no longer work there). These 2 know my dogs by name, even when we are just there at PetSmart looking around. During office visits with just [Mine], both Jessica & Toni are constantly inquiring about how [OtherA] and [OtherB] are doing (since they are not actually mine, dont live with me, but I just pay for their wellness plan and vet expense). During the lastest visit with just [OtherA] & [OtherB], Jessica even asked about how Muuss cyst-removal surgery went at Helping Hands Veterinary Sugical & Dental Care, even though I never told Banfield that I was taking him to Helping Hands. So if and when the 3 vets decide to leave Banfield and open up their own practice, be sure to take these two awesome ladies along!

Aaron Woodard

I signed up for their monthly dog plan were spay/neuter, shots, and checkups are included and I truly regret doing so. The staff were always very rude and seemed to not care about helping or giving information. We never got to talk directly to a vet when our dog would get looked at! Our dog developed a hernia from the spay and also ran into digestive issues and a vet was never available to talk to us. We cancelled our plan and will now have to pay a large total to cover the work done so watch out if you do sign up and then want to cancel.

jan chysty

Do not ever go o ban-field. They are very rude after scheduling appointment at 5 pm in 100% temp. when my cat was crying while taking her. And manager at Short Pump refuse to take me as I am from another country. These Ban field staff is hateful. Pl do not go there specially if you born in another nation. This man is republican and racist.

A Private User

Recently switched from another Banfield to this location. TOTALLY better! Excellent service. Caring staff. With all of the problems my dog has, its good to know that I can depend on Banfield Short Pump to take care of each and every one of his needs. They know me and him instantly and he hasnt even been a "patient" there long.

Katelyn Atkinson

Very friendly staff who genuinely cares about their animals. I called this morning with general questions about the qualities of a mixed breed versus a pure breed (first time potential pup owner). Very helpful, realistic and understanding. I look forward to bringing my pup here after I get him/her.

Susan Leighton

In December, our Boston Terrier Maggie, injured her leg while playing ball. The hospital saw her immediately. The staff was very conscientious and caring. She ended up having inflammation in her shoulder which was easily treatable. Thank you, Banfield!

Joseph DeFilippo

Called two times in one three day period to get advice for ill cat not eating, vet declined to speak to me and didnt make promised callback -- both times. Exactly one week later cat is dead. Thanks for nothing Banfield Short Pump.

Tyler Ferro

Friendly, doggy doesnt hate them. My dog likes sitting on the vet

Jon Hacker

They did a really good job of putting down my dog.

Jessica Thomas

wonderful, caring and efficient staff!