Chenault Veterinary Hospital

Reviews 3

DI

Diane Foley

I made an appointment last week to bring my dog in over the weekend. Hes had skin allergies and Ive spent the last 6 months or so working with him. He seemed to be getting better but in the last month has again lost hair and his skin was extremely dry and itchy. The vet looked him over and made a few recommendations. She wanted to do an ear swab and I asked if they would cut his nails. When she came back she let me know he had an ear infection so she was going to see what they had to treat him.I asked that she give me a few pills to make it thru the weekend but asked that she write me a few prescriptions because I was trying to save a bit of money. When she came back she handed me a white bag with two pill bottles in it and sent me on my way. When I got to the front desk the girl let me know that my bill was $215.28, which seemed really high based on what I came in for so I asked to see the invoice. This is what it said: Office Visit $71.48 Nail Trim $18.22 Lab - Ear cytology $23.11 Malotic/Otibiotic 15gm Dropper $33.82 Ear Cleansing Solution 8oz $27.29 Prednisone 20mg (Qty 3) $17.83 ($5.94 per tablet) Rilexine Chew Tab 600mg (Qty 6) $23.53 ($3.92 per tablet) I was glad I asked for the invoice before I paid because I was charged for Otibiotic Drops and Ear Cleansing solution. Neither were in my bag and I had prescriptions in hand for them both. I had to ask them to take them off of my bill. I then noticed the price they were charging PER PILL for the few Id gotten and knew this was excessive so I also asked these be taken off my bill as well. I called Wal-Mart on my way home. They had Prednisone 20mg - (qty 14 tablets) for $6.99 - which was almost the cost of one pill at the vet. They also mentioned they had a substitute to the Rilexine that they said they prescribe all the time for dogs although they were 40mg tabs. They wanted to know if they should call the vet to see if it was okay to substitute this item. They were going to fill the entire prescription for $4.00 (versus the $3.92 per tablet that the vet was going to charge me). Ive just found out that the vet told them they could not make the substitution unless they offered a 600mg option. The pharmacist explained they only had a 500mg tab but the vet said no, it had to be 600mg. On top of all of this - the last time I came to this vet my office visit charge was $55.32 - a bit less than the charge this time of $71. When I initially went in to talk about my dogs skin condition earlier in the year the vet said we could use a shampoo or pills but she would highly recommend I try the shampoo first because there were terrible side effects to the pills. I didnt realize until I got to the register with my white bag that they had put a $50 bottle of these pills that they had just told me had terrible side effects along with the shampoo. Thank gosh I realized this before I paid - I had to ask them to take the pills back as I would never feel comfortable giving them to my dog. Unfortunately, things like this have not given me a lot of trust in this practice. They might be awesome but I would recommend paying attention, know your options and let the pet owner beware!!

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lorin mayhew

I worked here for a month or so, they hire 18 year old kids, to give medication to the dogs not all the dogs get the poper meds, or get to be walked, i have seen one dog being hit by another worker! also the dogs on the weekend they feed and water your dogs in the am and walk them but at 3:30 4pm they walk and feed your dog then lock it up till the next morning at 8am. thats over 13 hours your dog has to hold its blatter. i also seen a dog that was reporterd by animal control that the dog had been hit by a car, when the dog arrived it wasnt hit by a car there was more problems, inside the dog. the poor dogs head was trying to go backwords legs were stiff, trying to get up over and over while crying it was the worst thing i have ever seen. Doctor Honara Reager was working on Sunday October 26 the dog arrived at almost 10am she did xrays and tests to find out cause of the dog illness, notgiving pain meds at frist but at the end in a low dosage. Me being an animal lover this hard for me to see the dog when she was done she put 2 blankets for the dieing dog to lay on, then she called animal control for update on dying dog. no answer so she left a message, then went to lunch she never came to check on the dog i witness the pain the dog was in it will huat me forever that this doctor let this dog be in pain for over 6 hours then she sent him to the lord, at the same time a cat had been brought into the hosptial that cat was unthized right on the spot he was reported to been hit by a car to.. i didnt see how bad the cat was. Doctor Reager should be watched she doesnt care for the animals. this hosptial doesnt care, the things i have witnessed with the other dogs poeples dogs. you dont know what your paying for! This place Will Rip you off. both the dog and cat had no family. poor animal suffer here, I got fired for calling hanover county on the dog and its suffering on sunday an hour before the pup finally had no pain. if you can help me bring justice to this place, everything is on record. Please help spread the word June 5 2017 I was wahing my dog at the dog wash, the machince started to not rinse it with soap in the water I tried to get some help they didnt believe me they gave me my money back and told me to leave my dog was soaking wet my truck was soaking wet I plan never to go back I hope people that have a negative impact there write about it and let other people know that this place is not a good place for pets or animals or any kind.

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Madi Maino

Excellent customer care. Showed a sincere concern for the wellbeing of the pet. Miss Barbara was particularly invested in the quality of our visit and the welbeing of our dog. Even after the surgery and the reasonable discounts we received, the staff showed an additional concern in how things turned out for our pet. Overall a very professional and personal organization.