Central Jersey Behavioral Health

Reviews 10

EI

Eileen Campos

I have been going to Central Behavioral Health for the past 3 years. I think that the customer service and the value of people attending your health issues is declining tremendously!!!!! I feel totally disgusted as how I have been treated in that place! First of all, BEWARE PEOPLE!!!! God forbid if you have accidentally missed your appointment, you are automatically charged a $50 fee on top of your co-pay for your visit!!! NO EXCUSES!!!! WHERE IS THE HUMANITY IN THIS???????? Oh but it seems that they have forgotten once when I showed up, a therapist had to cancel my appointment at the last minute due to an emergency he had and I happened to know about this when I stepped in their office!!! Well today, I was surprised with my $50 fee when I had accidentally forgot a missed appointment and called them up quickly to reschedule. I had apologized and she said it was alright and fine, (NEVER!!!! mentioning she was going to charge me of that $50 fee). As I was paying for my co-pay today, another receptionist told me that it seems I had missed an appointment and she had the audacity to ask how I would like to pay for $50 fee. I told her I was never told about it and she stood quiet. So I had to end up paying for that! Mind you, they had charged me another time of $50 fee when I was unaware they were the ones who made the appointment without my acknowledgement! I am totally fed up with their service!!!!!! The therapists I have met, likes to talk to you but never resolves your problems or techniques. They look like they are the ones that need HELP!!!!!! Also, when I do see my psycharist, he is always rushing me out without properly talking to me. If I have to mention something, he will cut me off without finishing my sentence!!! Then, I am off on my way out of his door, after a 3 minute conversation!!! WOW!!! I sure got some excellent service that was worth of my $100 penalty pay!

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A

A Private User

I brought my young son here for counseling. The waiting area was always extremely busy and the office staff seemed overwhelmed with fielding phone calls and trying to schedule appointments with patients in person. My sense is that the practice is about bringing in the most number of patients to maximize profits, without an emphasis on making a real connection with patients. I contacted the office at the end of December/beginning of January. It took about 3 weeks to get to see one of the psychiatrists. It took until the first week of Feb to see one of the counselors. Appointments with the counselor tend to available only once every 2-3 weeks. Last time we were in the office, we did not get an appointment card (it was busy - multiple people being taken care of at the same time). When I called to followup about the date of the next counseling session, I was told that it had past and that a phone call was left on my home number. I have no doubt the office staff tried to leave a message, as they had for previous appointments, but I have caller ID that shows I never recieved a phone call. Rather than apologize for the mixup, the staff member was argumentative and told me that another appointment wouldnt be available for at least another 3 weeks (which would be 7 weeks since the last appointment). This is really not effective for a young child.

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CR

Cre vega

They do not think twice about charging that fee no matter what. Ive paid more in fees than I have in copay. Schweiger was a decent doctor but the first woman that I saw I felt very judged by and asked for someone else. As for the therapy-I often felt like he needed to talk more than I did. Another doctor gave me the wrong dose of a highly controlled substance and -lets just say thank God they LEFT A MESSAGE ON MY VOICEMAIL. THATS SARCASTIC. He made a major mistake. I could have overdosed. If I were the doctor in this case and realized my mistake, I would have not stopped calling the patient until I got in touch with them so I was assured they were okay. And stupid me, I googled them because its time for me to go to therapy again and I realized after reading the reviews here that I still hadnt. Learned my lesson. So thank you to the other reviewers-you helped me remember how terrible this place can be.

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A

A Private User

I agree with the statement below that it is a busy office...hence the reason they are moving to a larger location in May. They are totally not about maximizing profits. A person, especially a child, should be seeing a therapist first for several weeks before they see a psychiatrist. AND three weeks to see a psychiatrist is NOTHING! AND I disagree with the therapist availability. If you are inflexible with your schedule then yes, maybe you arent getting in as often, but I have always been able to get in every week, because I try to be flexible with my therapist. Everyone here has been extremely helpful and kind and compassionate. I have recommended them to many friends and family. Keep up the good work CJBH!

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JO

john mele

If I could give this place zero stars I would , I got my daughter to come here and the therapist did not follow up at all and then goes on 7 week vacation back to India , her country , meanwhile I ask to speak with the owner of this place and he does not respond , this place is very disorganized and totally unprofessional , please do not waste ur time or money to go here, there are plenty of good caring therapist out there, this place is not one of them, I cant even believe they are in business

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CH

Chickieboombah Yo

I was very disappointed in my experience with Dr.mcallen, I only went to him because of my insurance changing. we had 3 sessions and he didnt listen to me and my needs. He acted like I was beneath him as a person.I told him what medications Ive taken over the past year. He cut my dose down by more than half and I suffererd for 3 months. I asked him for help and he did the complete opposite. And as a girl he made me feel very uncomfortable. .

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MA

Matthew Samuel

People are complaining about the $50 fee for missing an appointment, but it is a fair charge because your poor planning caused them to lose money. Its less than half the cost of the appointment (without insurance). The psychiatrists do seem to try to squeeze in as many appointments as possible, so you do get rushed out, hence you should prepare what you want to ask in advance. All in all they do their jobs.

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TH

Thomas Clark

The psychiatrists are good, not so hot on the therapists not so much. Primarily they listen, but they do no therapy otherwise-they do not intelligently challenge wrong patterns of thinking. Dr. Hong, the MD is exceptional, thorough and is truly concerned with the patients health.

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NO

Norman Wolff

I have been going to CJBH since 2016. I find Dr. Bascara to be an excellent psychiatrist, and I find Roy Hirshfeld to be an excellent therapist. Ive also have no problems with the office staff.

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ED

Ed

I can only speak for Dr. McCullom, but I have had excellent experiences.

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