Empire Visionworks - Threshold Plaza

Reviews 5

KA

Katherine Banko

Not only were these people the rudest most inconsiderate eye "professionals" I have ever come in contact with, they dont care about their patients and are obviously just out to make money. They havent adapted to the market and despite the fact that you can buy plastic frames for $6 from eye direct, they still charge you $300 for a pair of plastic frames plus $60 for lenses. I was so offended that their sales tactics involved them basically not letting you leave the store without buying a pair of glasses. When I still declined they treated me like crap and tried to sell me on a fake warranty for my contacts that turns out, I wasnt even eligible for. I went back and returned the portion of contacts my insurance didnt cover, and when I did they acted like angry toddlers. When I asked for a copy of my prescription, they knew what I was doing and that I was going to buy glasses somewhere else, so they refused to give me the measurement of the distance between my eyes. The one star was for the optometrist, who was nice and helpful and honest. That guy should fire his whole whiney, crappy staff and clean house.

---

AM

Amanda Fish

I absolutely love vision works location Ithaca! Everyones so polite and made everything comfortable for me, a person who hates going to eye doctors and has very high anxiety, and sensitive eyes. Ive had only one run in with one staff member being rude. The red haired fair skinned one that fits the glasses she had a bit of an attitude the day i went to order a second pair of glasses. Everyone has off days. I just assume that was her off day other wise every time ive been in there its been great :-)

---

MA

Maria Andrews

I have had multiple experiences with this company in the last month between my kids and I. All the staff I have interacted with are extremely helpful, considerate and knowledgeable. The Optometrist is very friendly, soft spoken, and is ready and willing to explain anything you have questions about. I highly recommend this site for your vision needs and they are really good about getting you in on the same day as well getting everything straight with your insurance.

---

BE

Beth Bell

Helpful, friendly, and professional. We started going to Visionworks for our kids, and then I transferred my own eye care to them because of my positive experience. Glad they are in Ithaca!

---

JO

John Bub

Very pushy sales and unknowledgeable about customer service. Felt more like they were working for a commission the way they push options on you.

---

---