Novant Health University Family Physicians

Reviews 3

DO

Dominique Rice

I went to the urgent care at Novant Health University Family Physicians on Tuesday May 12, 2015 and was seen by Dr. Chambliss. She diagnosed my infection and sent a prescription to my pharmacy (Wal Mart on N. Tryon St.). I called Wal Mart on Tuesday May 12, 2015 to see if my prescription was filled and I was told that the doctor had to authorize this particular prescription with my insurance and that the pharmacy sent a fax to the doctor’s office informing them of this. On Thursday May 14, 2015 I contacted the pharmacy to see if my prescription was ready. I was told they still have not received a response from the doctor in order to fill the prescription. On Thursday May 14, 2015 I went into the Urgent Care and I requested to speak with the office manager and told the front desk of my concerns. The office manager was in a meeting but I was able to speak with another admin. She was very polite and was concerned and assured me that they would get down to the bottom of this quickly. She said the office manager (Scott)would contact me either that day (May 14, 2015) or the next dat (May 15, 2015). This did not happen. On Monday 18, 2015 I received a voicemail from Dr. Chambliss’ nurse in regards to my test results coming back. I attempted to call back but was on hold for over 10 minutes. Finally on Thursday May 21, 2015 I was able to get into contact with the nurse and my test results were positive for MRSA. I was very upset because 9 days after my office visit I was still not cured and did not even have a prescription. The nurse had no idea that I came on Thursday May 14, 2015 and they had no idea I was unable to fill my prescription. This shows a large communication issue! On Thursday May 21, 2015 I decided to come into the office because I needed this matter resolved immediately. I arrived at 1:10pm. I explain to the receptionist my issue and they were trying to locate the assistant office manager Oksana. After about 10 minutes I was told she was at lunch and would be back momentarily. At 2 pm I was told that she was unable to see due to being in a meeting. I am unsure if this information is correct because the front staff went back and forth relying messages. I informed them that it is so rude that the office manager didn’t even have the common curiosity to come out and speak to me. I asked for my medical records are transfer somewhere else so I can be treated. Finally, I asked for my MSRA test results so I can try to find another doctor to give me a prescription to treat this as quickly as possible. Upon looking at the records that were printed out and handed to me I notice that the information was wrong. This office gave me someone else’s medical records! So for the person who had a mammogram on 3/10/15 and whose DOB 2/1950 I was able to see your results and I am sorry your hippa laws were violated! I quickly returned that person’s information and demanded my test results. Even the office staff was appalled! Since no one will help me and I have been in pain and discomfort for over 9 days now I am force to post this review. This infection has spread from my underarm to my breast, stomach and eye! I just dont know what to do!

J.

J. Rae

The worst experience at a doctors office. I dont care how big the brand is, its not quality. Just got off the phone with one of their receptionists to explain why I would be coming for my medical records very soon. Whats really scary is that my experience is very similar to LaVonndra Johnsons experience below. Do not, I repeat, do not fall for their scam of coughing up two copays. They will give you the weakest form of medicine to treat your ailment at your initial appointment and then when you call to ask for them to send over something stronger to your pharmacy, they are not concerned about how you are feeling, but about the fact that you will need to be seen AGAIN by your PCP and need to make an appointment (and cough up another copay). Oh, and you are still sick with no prescription. I work in the school system, where the flu has been rampant, and they still refused me medication until I had a second appointment (Im 100% sure I have a sinus infection that has not been treated because of them withholding the antibiotics prescription as I have been through several boxes of tissues and several colleagues and family have told me so). I had been trying to contact them within a week of my first appointment to get new medication sent over to pharmacy. My phone calls were NEVER returned. I left several messages for the Dr., talked with several receptionists who claimed they would relay my call to the doctor and even used their my chart feature. When leaving a phone call or a my chart message the turn around time for a response is at most 3 days. I have yet to hear anything from the Dr./PA and its been like day 5. I checked in with a receptionist today and she claimed someone called me this morning at 8:30 am. I told her the only call I had on my phone was from someone I knew at 3:30pm. I then checked to make sure they had my right number in the system which they did. The point was, someone had put a note In my patient chart saying they had called and had actually done, no surprise, NOTHING. I warned that if I couldnt get my medication a review would be written. Fair is fair.

JO

John Walton II

This place will play with your money. I visited Urgent Care because of an ear infection. The doctor that treated me was actually amazing and super friendly. She even called me after the visit to give me some additional advice for dealing with the infection. No complaints there. But when I left her office, I was herded out with a bunch of other customers and wasnt allowed to pay like I usually was. They said they couldnt accept payment and that I had to wait. I go online and see that my bill is available for paying a few days later. Cool. I call to pay but they said since they hadnt received the EOB that they didnt have a bill to give me. So their solution was to pre-bill me an amount and debit or from my account -- what? They floated the idea of taking an Imaginary number out of my bank account just for the sake of doing it? Craziness. So I call my insurance provider to see if I can get them to send over the EOB. Turns out they can only send it through mail. Not email. Regular mail. My other option was to have Cigna call my doctor but I would have to call Cigna myself to make that happen. But Cigna told me that they mailed the EOB through postage weeks ago and that my doctors office simply has received it. So Im waiting on this place to receive a letter, open it, key it in, generate a bill and mail it to me through postage all so I can give them money. I guarantee it wouldnt be this difficult to get them their money if my account was in collection. Its 2017 and they are still relying on paper to handle these kind of issues. Its insane.