Triangle Veterinary Hospital

Reviews 4

TA

Tania Capezza

We recently moved to NC and had a cat who had cancer. Knowing we soon would need to say good bye we quickly researched local vets near us who would perform in home euthanasia. We decided to go with Triangle Veterinary hospital not knowing we quickly would regret that decision. After speaking with the office about prices and procedures we booked a 4:30 in home appointment. We were told that the procedure was 1.) To insert a catheter 2.) Sedative would be given to our cat to relax her 3.) The dr and tech would step aside so we could say our final good bye 4.) The final medication would be given to end her life. THIS IS NOT WHAT WE WERE GIVEN! First off, the Dr was 10 minutes late to our home and we live less than a half mile away from the office. 2.) The tech and the dr handled our cat in such a manner that it was painful to watch and you could hear her gasping to breath from being restrained at the scruff of the neck. The Vet tech tried repeatedly to insert a catheter into our cats paw over and over again without success. They agreed that trying in the back leg would be better and the Dr took over. So they flipped her over and once the line was established they immediately put her to sleep. NO SEDATIVE! NO WARNING! AND NO EXPLANATION! They did not follow their own procedure that they explained to us mere minutes before. I understand that they have a hard job that was only made harder by doing it in home but not too communicate with two owners standing there who were waiting for a final moment to say good bye is UNACCEPTABLE! The Dr had enough time to shave her and run a line he could have communicated to us that things werent going as planned and that NEVER happened! My cat went from being terrified to gone while my husband and I stood helpless wondering why. The Dr offered no explination and in a second was gone. My husband and I believe they were frustrated and that they cared more about the time than the patient. What a sad and awful way to say good bye to a beloved family member. In my 40 years Ive personally said good bye to 6 pets and none of them went like this. This was and is an awful way to go. Sadly we are unable to take those moments back and the last images of our cat were those of fear rather than the peaceful sedated state we were told and accustomed to. We will no longer be using this office for our 3 other cats as they deserve better than that. Again, I understand that no situation is ever the same and that they had a difficult job to do but to not follow their own procedure and to not communicate that to us the owners standing there is beyond unacceptable!

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ST

Stephanie H.

Walmart service at Nordstroms prices. I had a series of terrible experiences at this clinic. I did however like the vet as a person. I forget her name, since I only spoke with her once, but she was very nice. So I had a puppy being treated for demodex which involved medicated baths every week. First of all, I hardly ever saw the same person twice. Someone in the front would call someone in the back on a walkie talkie who came out and took my dog away without even saying hello. I only ever saw the vet once on the first visit. On that first visit I was charged for a skin scraping which they did not perform. They gave shots and charged for them after I had told three different people I did not want the shot given. One person would tell you one thing and when you acted on that information they would act like you were the one that was stupid. I never knew who bathed my dog or how it went. I was never asked if I had any questions. I was never told what the next steps were or what to expect. I used this clinic from September through December. I HATED them after the second visit but I kept thinking, well, hes almost better I should just ride it out. My husband thought I complained a lot but then he had the exact same experience. There is too many office staff to know what is going on, they all tell you something different, overcharge and charge for services they dont perform. They also quoted me nearly $600 to neuter a male dog! Even Banfield which is known to be insanely overpriced is $350. Contrast with New Hope Animal Hospital, the vet I eventually switched to. Everyone in the office is lovely and introduces themselves. They took extra time with my dog since he is now traumatized by going to the vet. The same lady washed him each time. She came out to get him, she brought him out to me, and she would call me in the middle of the day to let me know how the bath went and how he was doing in the office. They also pluck hairs instead of scraping so my dog doesnt have giant scabs on his face. They also switched him to the ivermectin treatment once he was tested for a faulty gene since they said the baths dont work well. After spending $1500 at Triangle on baths that were not working, his demodex was cleared up in a month with a $20 bottle of ivermectin.

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KA

Katie Wolff

Ive lived in the neighborhood behind this hospital for several years, and can personally attest that they leave the dogs theyre caring for outside for the majority of the day in even the worst weather - when its high 90s and humid and when its freezing cold. The dogs are miserable and spend most of the day barking, which happy, content dogs dont do. They arent allowed to expand their building because of zoning restrictions, so I suspect they put the dogs outside so they dont risk violating OSHA noise regulations for their staff during the work day, not because they honestly feel its best for the dogs to be outside all day even in horrible weather. Others from the neighborhood and I have called the hospital to voice concerns over this, but the hospital doesnt seem to care and hasnt changed their practice. I have specifically chosen not to take my dog to TVH, despite their convenient location, because I want better treatment for her. I cant help but feel many of the loving pet parents who have reviewed them positively would feel differently if they knew their dog was outside and stressed for so much of the time that they were there. Edit: The response below has been their standard response whenever questions have been raised about the well-being of the dogs in their care; to focus on their history and zoning status. My point in writing this review is that dogs that are barking all day are stressed, and it still shocking to me that they leave them outside in weather when I dont even feel comfortable walking my dog more than to the end of the block and back. It is now unbearably hot in July 2017 and the dogs are still being kept outside during the day.

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BA

Barbara Adamski

Dr. Chuck Miller is awesome. I was referred to him by my vet to evaluate the growths in my beagles vagina to see if he could remove them without a full invasive surgery. Due to these growths, she was having recurring urinary tract infections and was peeing in the house. He called me himself to discuss the situation and he had us scheduled to see him immediately. Once there, he was so incredible. You could tell right away that he has a deep love for animals and wants to do whatever he can to help them. He examined my baby, and explained the procedure in detail and answered all of my questions. We scheduled the procedure and it was a big success. There were 3 large growths and 2 smaller ones. He sent them all out for biopsy and, much to our relief, they were benign and the margins were good so there shouldnt be any chance of regrowth. He was there with me every step of the way, following up with me himself regarding the results. I so appreciate everything Dr. Miller did and I cant thank him enough for taking this on and helping her. This has changed her life! Since the procedure she is peeing outside and isnt having accidents in the house. Dr. Miller is a terrific veterinarian and I highly recommend him.

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