Category: | Eye Care Center |
Address: | 1120 Medical Center Dr, Wilmington, NC 28401, USA |
Phone: | +1 910-763-7316 |
Site: | coastalcarolinaeye.com |
Rating: | 3.8 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
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David Collins
One star for the front desk staff (see below) but Five (no ten) Stars for Dr. Robert van der Vaart - an awesome ophthalmologist! (Despite the front desk staff during our last visit). My son had an eye injury in 2016 and Dr. van der Vaart was on call and met us Friday night at the hospital emergency department. He met with us again the next day on Saturday in his office. The following week we met with him three more times. His bedside manner and expertise and medical care is beyond awesome! He takes time to take care of the situation, and make sure the patient and family understands everything as much as necessary!!! Five stars is not enough to describe the quality of care this doctor provides!!! However about the front desk staff and customer service: THE FRONT DESK PEOPLE ARE EXTREMELY RUDE, and the wait times can be RIDICULOUS!!! And they make you FILL OUT NEW PAPERWORK BY HAND EVERY YEAR - EVEN THING THAT NEVER CHANGES LIKE YOUR BIRTHDAY, ECT., ECT !!! However, after we met with Dr. van der Vaart, he informed us that we could just put "no change" in the sections where there was no change. Hopefully the front desk staff will get the message and treat people with better customer service in the future. We are still planning on going back next year just because we Dr. van der Vaart so much. Guess they at the front desk dont really understand the point of Electronic Medical Records !!! And not customer / patient service either. VERY bad administration and management!!!!! And the air conditioning was out in the examination room, and it was very uncomfortable.
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Jana Collins
Doctor Van Der Vaart is the BEST! Any wait time there might be is well worth it !!! Good things come to those who wait! If you need fast service, go to Walmart or other quick serve Optician service centers. Doctor Van Der Vaart is the cream of the crop, and if you, or your childs eye sight is important to you, go no where else !!!
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Holly Royce
Despite a 1050am appointment, we had to wait for our appointment. Evidently, they moved patients over from another office and are short staffed today. But the only reason we know this is BECAUSE I HAD TO ASK! !! When things are running slowly in a doctors office, full disclosure of why is important! !
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Stacey Gobble
Best doctors in Wilmington! If you are looking for quality, compassionate care they are the best!
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Jonathan Witherspoon
Dr. Vandervart is great! He listens to understand he educates the patient and he cares.
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Phillip Stakely
Low wait time, (7 minutes in morning), Dr. Watson very clear and friendly.
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Sara Bella
Couldnt ask for nicer staff, however, be prepared to wait Allll Dayy