Alliance Animal Hospital Inc

Reviews 5

AN

Andrew J. DiLiddo, Jr

If I could rate this place ZERO stars, I would! This place was awful. No lawn area for your dog to relieve themselves upon arrival. Most vets have some lawn or designated area to walk your dog prior to entering the clinic. Not here! I moved to Alliance from out of state and was trying to set my dog up with a new vet. I called a couple of weeks in advance of when I needed the appointment for shots, otherwise, my dog is very healthy. My dog had just had her annual physical, she really did not need any care other than another kennel cough shot and to have a new vet in our new home here in Alliance. The lady who answered the phone told me they were not taking any new clients, then, proceeded to set me up for an appointment. I thought that was a bit odd, but, since my dog needed a bortadella shot, I went along with it. Either she lied or I sounded in need, or both. She took all our contact information from me over the phone and asked me to stop in before my scheduled appointment to pick up new client paperwork. I stopped in on the Monday before my scheduled Friday appointment and out of 5 people working at the front desk area, not one could accommodate me. My dog was trying to play with another dog in the waiting area and the waiting area is way too small to keep animals adequately separated. I have had two other vets in two other states, and this was hands down the smallest waiting area I have ever seen with too many people waiting & not getting serviced in a timely manner. The staff could not find any record of my appointment, could not find my appointment in their computer, and then actually had the gall to question me as to whether I was in the right place or not. Finally, one woman, the one I probably talked to originally by telephone surfaced, and she seemed to be the only one who could find a record of my upcoming appointment. NOT GOOD. When I talked to her on the phone, she said I could pop in to pick up this paperwork and pop right back out to fill it out at home and bring it with me to my appointment. This certainly was not the case. This place was clearly unable to handle more than one client at a time, even with 5-6 people working the front desk. It seems like there are too many cooks in the kitchen here. I told them I was really put off by their unwelcoming attitude for a new client and I would go elsewhere. I immediately went over to West Side Animal Hospital on Sawburg Rd.and my dog and I were warmly welcomed and I got an appointment for Friday, the same day as I would have had my appointment at Alliance Animal Hospital. There was much more room for my dog to greet staff at West Side Animal Hospital and she got petted immediately by 4 staff members working in the area and because she was warmly greeted, paid no attention whatsoever to a cat roaming around the office. I believe in karma and the karma was awful at Alliance Animal Hospital on State Street and the karma was wonderful at West Side Animal Hospital on Sawburg Rd. If you are trying to find a new veterinarian for a new pet, do not try Alliance Animal Hospital. They are CLEARLY in over their heads and over capacity for their facility AND their staff and their business processes. As it turns out, the lady I talked to when I first called Alliance Animal Hospital was correct, they are totally unable to accommodate new clients. Parking is more convenient and more ample at West Side Animal Hospital and there are grassy areas to walk your doggy before your appointment.

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Tiffany Mastrodonato

So it is really sad for me to have to even come down to this when Dr.Tucker is in fact an amazing vet. My mother and I have been coming to this business for 10-15 years! With that being said, lets get into why I will NEVER come back to this. 2 months ago I had had my mother call to set up a vet appointment for my cat to get his rabies shot. Upon them taking ALL and I mean ALL contact information from address phone numbers names cat history and my mom dropping off the cats shot records 3-4 days prior to visit, and me calling a few weeks ahead of the appointment to get him in and being told confirmation to this, upon arrival of the appointment we were told that an appointment was NEVER made. What in the world?! Then upon dealing with so said incident we were basically told we lied, that this error was completely and totally our fault (which in fact it obviously was NOT due to them confirming the appointment almost a month later and taking his shot records). So despite what had happened we wanted to just reschedule Bc hey were human whatever, we get told that theyre not taking any new pets. Umm ok, fine, then being told that but because of what happened theyll rebook him. When asked if I can get my dog in at the same time were told "were not taking any new pets, however well take the cat". What sense does this make?! Uh no absolutely not! The front desk workers are an absolute joke and in all honesty its sad that theyre basically destroying Tuckers great name! We will NEVER be coming back and when asked about referrals, this will no longer be given! Instead, after this incident, we will be going to West Side where they were more than willing to get my cat in asap and my dog.

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brian armstrong

Its unfortunate that I have to give this place a 1 star since weve used them so often in the past. My girlfriend and I boarded our 2 dogs here over the Christmas Holidays. We called often to make sure our dogs were eating their food (which we provided) because both dogs are finicky eaters, especially when nervous or in an unfamiliar environment. Well we were told on each call that yes, your dogs are eating fine and no cause for concern. This couldnt be further from the truth b/c when we returned to pick the dogs up we asked for the remainder of whatever food was left and the attendant promptly retrieved a full grocery bag of prepackaged meals (we made 2 individual bags per day, per dog). The dogs had eaten NONE of it. So basically this place did not use the special food we provided but LIED to us on multiple calls asking about he animals well-being. NEVER using this place again.

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Grace Sabella

Dr. Tucker is the most honest and trustworthy vet Ive ever encountered. All of my extended family and myself have taken our pets to her for over a decade, and I trust her completely. She stays up to date on everything and always explains all treatment options fairly and without bias. Her rates are very reasonable, and she never overcharges for anything. Her staff are very knowledgable and friendly, and theyve helped my dogs out of many emergencies. I moved to Canton last year, and I still drive 30 minutes because shes the best vet around. I recommend her extremely highly.

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Glenn Mcdaniel

Dr Tucker and the staff are absolutly THE BEST!!! My entire family goes to the Alliance Animal Hospital and have for decades. Dr. Tucker is very knowledgable and she will explain things to you so you can understand. If you want honest, caring people that will treat and care for your pets like they were there own, go to Dr. Tucker at Alliance Animal Hospital, you wont be disappointed.

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