Union Park Animal Hospital

Reviews 3

CA

Cathy Tapley

Reviews are amazing things. They come from people’s perspectives and maybe their life experiences. I am well travelled so maybe I do not find Dr. Randolph rude. I find her very direct, very to the point, very caring of my three pets and AN EXCELLENT surgeon. I’ve had two animals with distinct issues that I have taken to her office. Her office assistants Nilsa, Jesse, Jennifer, Amy, Emmanual have always been sweet and sharp. When they are wrong does Dr. Randolph tell them they are wrong? Yep, I’ve heard it. What another reviewer may consider rude, I consider consice and direct - very direct. She does not coddle or hold their hands. She makes them answer the tough questions. Makes them do it right and will send them right back if they do not. That’s almost parenting and forgive me, but that’s the way things should be when you are teaching vet students. Now about the care I’ve received – most excellent. Follow up calls. Mailed things. Sympathy cards. Two different vets wanted to cut my rat terriers ear out of her head for recurring infections. Dr. Randolph diagnosed it correctly that it was a bone infection. Prescribed the right medication and walah. Done. My English Bulldog (a rescue from the Middle East) has amazing skin issues, and again, dead on the money with the care and prescriptions and follow up calls. He has had major eye surgery with his eyelashes. She checks on him and her assistants. I would much rather have a vet that KNOWS WHAT THEY ARE DOING than a nice one that just wants to hold your hand and talk pretty. As far as her staff, I know that several have worked there since I’ve been going (years) and they are not taken for granted or considered just an employee. A reviewer that doesn’t know this, doesn’t know this Vet. Not many folks can go to a vet that is that talented and that direct. I respect that my time is never wasted, my prescriptions are on target (not trying different things over and over) and surgery is on point and always a bedside manner. Not only this, the knowledge inside the her head is birds, snakes, pandas, horses, cows, dogs, cats, snakes. Its an amazing place, with amazing people. With anything, you get what you pay for. I dont think she is pricey as I have lived in many countries and paid much, much more for the same services. Reviews are good things, but take them and this one for what it is worth. My experience and she will continue to be my vet, even when she gets onto me for not doing what I’m supposed to be doing. She treats my dogs like her very own babies. Yeah. I’ll take this vet any day.

TH

Theresa

I brought my 8 year old dog Ava to Union Park Veterinary Hospital on the advice of a good friend. I had already brought her to 2 other vets within the past 6 weeks for increased wheezing and difficulty breathing. The first vet did a battery of tests (and we know how much that adds up to) and told us that according to the blood work we were looking at either a severe inflammatory condition or cancer. She also stated that while she thought it might be a cancer I should be comforted by the fact that they did not find any solid masses. This encouraged me. As time went on she continued to decline, so I brought her to a second vet for a second opinion. I requested that the tests not be repeated, but just to evaluate. The second vet agreed with the first and said it was probably a cancer. I was talking with a good friend and she told me about her vet and I decided to try one more time for some answers. I took Ava to see Dr. Randolph and explained what was going on. She immediately opened her mouth, before doing anything else. She could immediately see a mass growing in the hard and soft palette of Avas mouth. By this point it had reached the size of an avocado and it was becoming almost impossible to breath. Dr. Randolph was very straightforward and offered multiple treatment options and discussed pros and cons of each. She did not sugar coat it and told me that it was most likely a cancer and one of the treatment options was to de-bulk the tumor and alleviate her breathing difficulties. No promises were given that it would cure, just improve quality of life. We decided to follow that path and the surgury was performed the next morning. After much difficulty in intubating Ava, the surgery was performed and Dr. Randolph was able to remove all of the visible tumor. Pathology reports came back that she has Osteosarcoma and Chondrosarcoma. The surgery was performed on 12/23/16 and as I write this today 4/15/17, Ava is extremely happy and comfortable with no signs of the tumor returning yet. While we know that it is unlikely to continue to remain this way, the quality of life that she has given back to Ava and the additional time that we have to cherish with our pet is invaluable! Dr. Randolph and her staff are always attentive and spend as much time as needed to make sure that we leave there with all of our questions answered and no pressure to perform tests or procedures that arent needed. I would recommend this office to any who need a vet that is going to put your pet first.

SK

Skye Little

Okay, I dont really understand all the poor reviews - she yells, your dog had an allergic reaction, she charged you too much? First of all she gets loud like that because she wants everyone to move and get stuff done, ESPECIALLY in emergency situations. Second, its not her fault your dog had an allergic reaction, it can happen to any pet. No medication comes without risks/side effects so dont be silly and blame the Doctor. As for the "charging too much for things you dont need comment" -- are you a vet? How do you know your pet didnt need whatever it was? And she PRICE MATCHES. So if youd taken the time to ask about that you wouldnt really have anything to complain about right now. I took my cat to see Dr. Randolph just before closing hours because I realized there was something seriously wrong. I called and they told me to get there ASAP. They werent concerned with leaving because it was time to clock out, they were 100% focused on diagnosing and saving my cat. Which they were able to successfully do. Even though its been months and the progress was slow at first, Cat is back to her charming, feisty little self. I believe in my heart she wouldnt be here today if it was for Dr. Randolph and her amazing staff. I normally dont take the time to write reviews (good or bad).. but the ratings people are giving Union Park Animal Hospital are so ridiculous and misleading. If you want the best treatment for your pet, especially in a crisis, take them here! You will not regret it. By the way, as the 1 star poster below me stated "she has an F on BBB" -- completely not true, shes not even accredited on the BBB which isnt a bad thing. So dont listen to the lies some people tell on here, please do your own research when people make statements like that.