Cleveland Shoulder Institute

Reviews 3

JO

Joe A

Despite the fact I was satisfied with the medical aspect of my care, I have been disappointed with the customer service and responsiveness. Prior to my surgery in December, I was informed that I was to pay my coinsurance in full prior to my surgery inclusive of two potential procedure during the surgery. I paid over $1,500 in good faith to satisfy said coinsurance. During the surgery, the doctor found only one procedure was necessary. I requested a reimbursement of my coinsurance for the procedure found not to be needed. Over the past six months, I have contacted Ahuja billing, been passed onto billing management. Left numerous phone messages, which went unreturned. I turned to the practice for help. Was told practice manager would contact me. No call. I finally got ahold of the billing coordinator last month and was told I do indeed have money due me but these situations "take time". It is now six months and I have received no reimbursement despite my efforts. It shouldnt take a half a year to process this request. It has truly soured my experience there. Regrets

KA

Kathy Kall

First class operation. I had a reverse replacement of the right shoulder in January of this year and it is feeling great. They are professional, courteous and a pleasure to work with. Great doctor, great staff. Highly recommend this group.

TY

tyler brown

Dr gobezie is one of the best doctors Ive ever been to .I had a reverse total shoulder replacement and he was phenomenal I would defiantly recommend him if your having any shoulder trouble