Beaverton Vision World

Reviews 3

A

A Private User

First, I got there thinking they had a large selection of frames. Not so. (Are some of these reviews phony?) After that . . . I was required to pay the full $750 for my glasses up front. I used my credit card. When I went to pick up my glasses (expensive special order prescription), they were totally the wrong size. The frames were much bigger than the ones I had tried on. There was a sign on the counter this time (not when I paid) saying all sales were final. The guy who tried to fix the misfit of my new glasses totally screwed up - the frames looked like a pretzel by the time he was done, over an hour later. There was no way the glasses would work for me. He said he would get new frames. I left the glasses there. When asked, the dude said he had graduated optical school and had five years experience. I say, no way. I have been wearing glasses for nearly 50 years and have never seen such incompetence. Along with other garbage, he told me to cut my eyelashes (so they wouldnt scrap on the lenses). It wasnt just my eyelashes hitting the lenses - my eyelids, too. Even so - have you ever heard of such a thing? He didnt care about whether the glasses were useful to me, he just tried repeatedly to get me to leave with them. I tried to call the owner of the place, Dr. Massih. I wanted to see about different frames and getting fitted by a more competent optician. She did not call back. My husband called and she did not call back. I called again and got another person, who said the frames would be impossible. The lenses would have to be reground for different frames. That to me meant the glasses would never be right. With my high prescription, I would have ended up sick. My husband finally reached Dr. Massih, who then said she would call back that evening and talk to both of us together. She never called back. The only person who would have worked with the "new" frames would have been the original incompetent jerk. In the meantime, time was of the essence for me. My old glasses were fading fast and I really needed a new pair. Since Dr. Massih did not seem to be willing to fix the problem, I went to another optical place and purchased a pair of glasses - $700 this time. Theyre wonderful. I also complained to my credit card company, CitiCards, and they temporarily suspended the charge. Beaverton Vision World then broke the law and mailed me the glasses without my authorization or request. The package was never opened and returned to them. I later learned that I could have kept the glasses for free because of Beaverton Vision Worlds mail fraud. I told all this to CitiCards and sent them all the proof I had. CitiCards has now put the charge back on my credit card, saying sorry, but because of Beaverton Vision Worlds no return policy, I get to pay for the glasses. Im now going to have to hire an attorney to deal with CitiCards. I just want to warn everyone else out there - Beaverton Vision World is not a professional place for eyeglasses. Also, has anyone else out there had problems with them? When I was there to pick up the glasses, there was a couple waiting out front who did not look happy. Dr. Massih does eye surgery, too. Any problems? Thank you.

TU

Tu Truong

Ive stuck with Vision World for 5 pairs of glasses now and only 1 pair have they gotten correct the first time. They seem to try to work with you to get the glasses re-done, but you wont get the correct lenses/frames in a timely manner. Theres always something wrong with their labs. I stuck with them because they were a mid point between home and work and they were the only people that had prescription gunnars, but the back and forth is just not worth it. My first pair of glasses I got were gunnars, first then sent me glasses in the wrong frames, then they got me the wrong prescription in the right frames. Then instead of compensating me for the wait time, which they originally told me they would, they said "Guess what, you can also keep the other frames and lenses for free!" Why would I want the ugly frames I didnt want in the first place? How is that some compensation? My second pair I didnt get until a month past their 10-15 business day. I frequently had to call them to get updates on the status because they were so late. My third pair were also gunnars which the prescription was still wrong. I also had to frequently call to get updates. My fourth pair was correct, finally! My fifth pair were prescription sunglasses, the prescription was so completely off that I couldnt see clearly for 1-2 hours after wearing them for 30 minutes. (I got epilasik but still had alittle prescription left) So I asked for them to get my lenses without the prescription and with the same mirror/color/coating. That way I could get some sunglasses back without the hassle. They said "Sure no problem". I get the lenses in and theyre the wrong color. They tell me they cant get my lenses without a prescription. Why didnt you tell me that sooner instead of have me go back and forth and waste both of our time on lenses I didnt like? I asked for a refund because they failed to make the prescription, they said they couldnt because the lenses have been made. THEY WERE MADE INCORRECTLY! So the fix would be get another exam, try again for new lenses. I got tired of this constant run around and gave up, told them to take me off their list and not contact me again. I had specific requests for my glasses that I felt like I was playing good money for, I could have just gone anywhere else to get glasses, but I stuck with them believing "were working with a new lab" excuse, maybe I was unlucky but it was out of hand.If you like the run around, go here. Otherwise look elsewhere. They get a 1 star for the 1 of 5 times they got my Glasses correct without any hassle.

HA

Han Uth

Unfortunately it appears that the quality of care at Beaverton Vision World has gone down hill. The first time I came here I needed contact lenses; that all went fine and I decided I would come back for my glasses. Unfortunately in that short time the quality of the employees went down drastically. The doctor appointment went fine and from what I could tell the doctor at the clinic was very competent and capable. The first woman I worked with seemed nice enough and checked me in for my appointment. Unfortunately the guy that was also working up front was the one who helped me pick pick out my glasses was horrendous. It seemed it was due to inexperience, bad training, or what I suspect is a complete lack of work ethic. The guy was completely uninterested in actually helping me get a quality set of glasses. I have some strong prescriptions and as it turns out that leads to some thick lenses unless I were to upgrade to a different type of lens, which I would have been happy to pay for. That option was never presented to me. That alone is fine and having some thinker lenses sucks but lesson learned. However when we were fitting it; it was obvious that that he was incapable of helping me. I had asked him to make some adjustments and he did the exact opposite of what I wanted. It was just incredible; I have never seen a guy care so little about doing a decent job. I actually had to make my own adjustments and undo what he did. Finally I decided I could just make the adjustments at home so I gave them back for him to clean; and of course I get it back with a big thumb print on it. If you are working at a vision clinic and cant clean glasses something is very wrong. I would suggest going anywhere else for glasses. The prices of the frames here are quite high and the quality of care is dismal. Update 09/08/2016 After posting the review last month I was contacted by the staff of Beaverton Vision World and they wanted to correct the situation. Tammy was great, helpful, and very understanding of my complaints. After a short discussion we were able to come to a solution that would suit me well. They were able to switch out the lenses and provide me with a set of glasses that would work much better for me. Ideally this situation would have never happened but I can understanding staffing issues. If you decide to use Beaverton Vision World I would suggest not getting frustrated and speaking with Tammy to correct any issues to save everyone time. She seems dedicated to providing quality service.