Sellwood Medical Clinic

Reviews 3

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Lyndsay Gomez

I have visited this clinic four times over the past five months. The only good experience I had was the administering of a shot on my third visit and I consider that a “good” experience only because I was in and out of there in about 15 minutes. I consider the people that I have interacted with very unprofessional and I would not recommend this clinic. My first visit was at the end of January where I had scheduled an appointment to see Dr. Wright because of fantastic reviews but I was instead seen by Dr. Leslie Gregory. Knowing that I had scheduled my appointment for a handful of reasons, some more urgent than others, I wanted to save time by entering all my information onto their portal. I was told by the nurse that it did not come through so she had to ask me all the same questions again and enter onto her tablet. Then Dr. Gregory came in and asked me all the same questions again and had to hand write the info because her tablet “wasn’t cooperating”. Doctor was quick to run some blood tests and give me an EKG for a heart murmur before getting into anything else, but I left feeling very overwhelmed and like my questions were not answered. In all, I got maybe 20 minutes with her and was told to keep a food and blood pressure journal for a week and come back. Keep in mind, I’m in my mid-twenties and don’t have any severe medical conditions so I was fairly alarmed by the sense of urgency and unexpectedness I got from Dr. Gregory. Not to mention that I was not greeted or acknowledged by the front desk when I arrived which made for an unwelcoming, awkward first impression. I could also hear every single conversation the staff was having including their interoffice conflicts being hashed out right then and there. My second visit was the first week of February where I was to discuss the journal I had kept for a week. Seeing as technology is so prevalent in 2016, I used an app. When I pulled out my phone to show to Dr. Gregory, she showed visible frustration and slammed down her hand, exclaiming that she had “deliberately told me to use pen and paper”. She wouldn’t even look at it and I ended up leaving with even more blood tests being taken and even more concerned. She did apologize and tell me that she is frustrated that she doesn’t get enough time with patients but I felt that was very unprofessional and, again, alarming. At that point I resolved that I would not be going back for anything other than to finish out my three part vaccination. My third visit in April was just fine as I was there simply for shot #2 of a 3 shot series so I was in and out in about 15 minutes. My only qualm with this, is that I had to reach out to the office to find out when I needed it and was told that I “almost missed the cutoff” and to hurry in soon. No one ever told me when to come in after my first shot so I was a little taken aback but got it taken care of. I was very diligent to ask when I needed to come in for the third shot and was told the week of July 4th should be great. (I never did any research on my own and I am now regretful of that.) My fourth visit was today and was a colossal waste of time. I needed to get my third (and final) administered shot so I made an appointment and showed up a few minutes early. After 20 minutes of waiting I asked “how long” and was told “not much longer” so I sat patiently. After another 20 minutes I asked again and mentioned that I was on my lunch break and even complimented them on their timeliness at my last appointment and the front desk employee got up to go ask. She came back quickly with “what was your name again?” which I immediately recognized as them not even knowing I was there. Another 10 minutes goes by and she gets a call from them that I’m not due for my next shot until August 15th. I told her that was incorrect and she shrugged and said “she ran the numbers, it’s august 15th.” I have yet to validate accuracy but I am working on it, either way I told her I am moving out of state on Saturday and that did not get me anywhere.

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Cindy Chaffee

I tried to schedule an online appointment yesterday noting the two doctors I had selected each had openings. However each time I clicked on a date it said I would see someone supervised by the doctor. Normally that would be fine, but this would be my first visit as a new patient. So I called today. I had to go through an automated system and connected to the Appointment Scheduling line. I was then put on hold. Finally a person answered and she was extremely sterile. I introduced myself indicating I would be a new patient. The person went on to describe how I should get online and provide my insurance information and something about their Federal ID no and "would you like that number right now" I was appalled. They wanted me to do the work rather that their office. Furthermore, she never asked why I wanted to come in! I then called NW Primary Care and was connected to the Scheduling Department. We talked for 15 minutes while the person asked me for my insurance information, personal information and reason for visit. It was a very good interaction and where I would like to spend my money. For the cost of medical services, I dont really want to provide clerical services for a medical clinic. I dont mind, after Im an established patient, of using the online system to schedule appointments, ask questions etc. But as a new patient I expect to be treated as a person, a real human, rather than a potential payment. They dont want to spend the manpower in the registration process until they know they have a fully insured person. They did lose a prospective patient because of this process and the cold behavior of the scheduler. And my insurance is excellent. They should seriously rethink their registration/new patient process.

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Anisa Makhoul

Im not sure why my review keeps getting removed. My son was a patient of this clinic his whole life, this review reflects what happened to us as patients of this clinic. I had a horrible experience with this clinic. I scheduled shots for my 5 year old son so he could start kindergarten. They called me to cancel my visit 15 minutes before the time. This phone call took place in my car while my 5 year old was screaming and crying because I had just told him we needed to go get shots. The reason for their cancelation was poor, they told me that he did not have his well child visit up to date. (they should have told me this when I called to get him ready for kindergarten) I asked if there was a doctor who could see him that day and get these shots so that he could start school. They were rude to me and they put me on speaker phone so the whole office could hear me complaint to them and they laughed at me. In the end, Zoom Care met all my needs the same day no fuss, no rude people. Also I should mention that Monique Pritchard had been my sons primary care physician his whole life, this was very upsetting for us, this office grew too big too fast and now they cant take care of their kids.