Visionworks - Airport Center

Reviews 12

BO

Bob Robertson

I included Vision Works in my search for new frames after checking out the usual places (Lenscrafters, Pearle, etc.) for a prescription from my own optometrist. Everyone has big selections but its always the trick of finding frames you can live with from the sea of all the frames out there. Vision Works had a pair I was interested in and the person who helped me (Heidi) was very professional, friendly and incredibly helpful. With my insurance plan it was also a great price (compared to the others I stopped at), no fuss, no up-selling, just a pleasant experience. In the meantime I recommended Vision Works to my daughter in Maryland who was looking for new frames and than went on line to check reviews; almost all bad experiences by customers from all over. So, now Im a little skeptical about what Im going to get when I return to pick up my new glasses, are they going to be right, are there going to be other problems when I get there. I call ahead and theyre in as they said they would be. I get there and was helped right away in a friendly and professional manner and they are exactly as they were supposed to be, no muss/no fuss. Im in and out in 10 minutes and have to wonder whats going on with the other reviews. I had a great experience, the staff at the Airport Center were all great, all professional and the glasses were exactly the way they were supposed to be without any problem. Maybe its just this store, but, a totally great experience without any aggravation. Total thumbs up for this Vision Works experience!

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TI

tiffany pongracz

Horrible/Unprofessional I went to visionworks 2/13/16 after getting my eye exam a gentleman had me sit down to go over my bill. I had both a Contact Lens Exam and an Eye Glass exam. My benefits cover 1 free exam per year which left me to pay for the Eye Glass Exam. He continued to try and charge me for both exams even after i told him I never paid for both. He said that he took my info right off the VSP internet site. So next I was going to purchase a pair of frames which were under Ann Kline logo, He added that cost to my bill. I asked will you be giving me a new pair from the back? He said NO! I asked why not? He said because ALL vision places sell the frames from the board on the wall. I said they are broken and that is hard to believe, he again said that is the way it works. I laughed and said youre crazy. Take them off my bill. So he then finished ringing me up and has the nerve to say. " To your benefit I am not going to charge you for both exams because the computer is acting funky" Ha Ha NO idiot thats because I dont pay for the 1 exam as I stated earlier. I go back a week later to pick up my contacts and they asked me if I needed a bag? Ha Ha.... they are the worse Vision Center ever!!!!!!!!!!!! I dont recommend these people to anyone.

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GI

Ginny Norrington

This people lack true customer service skills. They like to waste your time and do not take into consideration that we all have busy lives. I have been going there for at least 3 years now, the experience has never been stellar. They dont help you to work with your budget at all,.... or offer any alternatives. They are just there to sell. I was rescheduled on 2 occasions with the excuse that they did not have time to see me that day ... I had already done the eye exam and have been waiting at least a month to be seen again for contacts - teaching classes".. its not that hard to sit someone for a few minutes to see if they can introduce their contacts or not. They do not provide you with the prescription of the contacts so that you are force to go to them. I will be getting these and running from there asap... wont go there again.

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VI

Victor Abreu Jr

Vision works in the Airport Center has been the BEST place Ive been to in the 10 years since Ive weared my lenses. Ive been to multiple vision centers and Vision works has provided the BEST service. They are absolutely professional. The scheduling/appointment process is flexable and convientiant. The staff are so kind and created a balanced personal connection as well as a business relation. The glasses and contacts are affordable. They are detail oriented when describing your prescription and very helpful in the steps to having a comfortable lifestyle in your new lenses. I am super happy with my experience here at Vision works and Id recommend everyone. Thank you!

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KR

Krista Demyan

The rep I worked with found the perfect glasses for me on the first attempt we tried others but the first ones were the best. I could tell she was new too because she had issues with ringing up my insurance info but when your new that happens but she was wonderful and made sure I got what I needed! Also the doctor was first one I ever went to that realized my left eye was worse than anyone prior prescribed to me Ive tried to tell doctors before but they didnt believe me! This doctor was fabulous wasnt afraid to test my eyes for awhile til we got close to perfect sight!

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SO

soft kissz

I love getting my glasses here. Although my last appointment with the 3rd key although he had a great personality but he had no advice or sense of help when it came to picking out my glasses which is what I like when I go here. The women usually walk you around and say here try this, instead he was focused on one thing only. No biggie, I got new glasses thats all that matters.

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ZA

Zachary Zimmerman

As I was attempting to be served even on the slow day it was I was not greeted but ask "what do you want" by James the manager and as I attempted to get my script they would not even take the time to run my insurance with angry tone. I do not feel they had any social skills and did not have any objective of helping me in anyway. "I wasnt worth the effort to try"

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RI

Rich Enright

Just wanted to say thank you to our rep Heidi - She went above and beyond in helping my daughter Gracie with her new glasses - She walked us through the insurance process and the glasses were finished within the hour time span - Great experience and would purchase glasses from them again - Thanks Heidi

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CO

Cordelia Pierce

I hate this place was my last time there they not helpful at at glasses didnt no fit took them back waited over a hr for help still didnt fit right .glasses end up breaking because they wasnt my fit took them back and they told me I would have to pay for another pair

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WE

Wendy - SI Moreira

If you want someone to intimidate you and make you feel flustered then go here. Not happy with the service at all which is unfortunate because they had a great selection of frames and would have purchased two pairs of glasses.

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ED

Edward Yun

Doug has to be one for the most friendliest and helpful person. He provides great service and out standing prices for glasses. Thank you for being the best part of vision works. Im going ti be coming here for many years.

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HU

hungrychic R27

terrible Ive been trying to get in to this place for an appointment and theyre pushing it for 3 months. I NEED an appointment for glasses to take my divers license! I wouldnt recommend anyone to this place

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