Crozer-Chester Medical Center

Reviews 5

CH

Chelsea Coffin

First Id like to acknowledge Dr. Stanley for saving my brothers life. Thank you! My brother Ray was brought in the ER after apparently having a seizure, falling and hitting his head. He had bleeding in his brain and needed emergency surgery. He was at Crozer Chester for 13 days, most of them days he was sedated and on a ventilator. Most of his nurses (Laura, Chris, Kelly, Jo Leen, Kathy) were great. I may be forgetting a few, because there were so many, but these are names I remember because they were the most helpful. Laura was amazing, and I wish she was Rays nurse the whole time. The first time we came to see him, she explained everything about what was going on. She was very personable and made us feel comfortable during a difficult time. Some of the nurses, I wasnt too fond of. Sometimes, he was not checked on enough especially when he needed to be suctioned. He would turn red like a tomato and nobody would come in unless we asked. The monitors would constantly beep, and nurses would just walk right by and not come in to shut it off, again, unless we asked. There was a few residents that we spoke with too. A young female resident (I forget her name) but she was so sweet and would come in the room frequently to update us. Dr. Mike who was there often, great guy and Doctor, definitely sounded like he knew his stuff but we did start off a little rocky. There was also an African American male resident who had this connection with Ray and they would just nod at each other. Super nice guy, and will be an amazing doctor! Gwen, the house keeping lady was seriously the nicest person ever. She was caring, socialable, and you can tell that she LOVES her job. There was a male house keeper too, I think his name was Don. He was very nice, and even told us with his expierence with Dr. Stanley, it definitely made us feel relieved. Stephanie was Rays social worker. Amazing woman. She set everything up for Rays transfer to Reading Rehabilitation for TBI rehab. A few minor things that I personally think could use improvement. More nurses who are informative, and have more compassion for the patient and their families. Doctor wise, I think there needs to be more compassion with them too and a little more hope instead of telling families the worse before the worse is even there. The hospital definitely needs some type of remodel/updates. More house keepers too. (Waiting room on the 4th floor was always a mess and smelled) Overall, his stay at Crozer was good.

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Ken Foran

I was taken to Crozer following a motorcycle accident (closest hospital). The surgeon (Dr. Raymond Wolfe) was fantastic, operated promptly (replaced my hip) and did a great job however the rest of the experience at Crozer was awful. I was there 4 days and was never offered a toothbrush or cleaning of any type. My bed sheets were only changed on the day I was being discharged. I had different therapists each day and some were better than others. I could not move my leg to get out of bed and needed help. One therapist grabbed my foot (broken foot and leg with the replaced hip) and swung it across the bed (much faster than I could tolerate or move with her) causing a ridiculous amount of pain. When getting ready for discharge, a nurse walking by my wheelchair walked into my broken foot (also same side as hip) and commented on how crowded the room was with people (hospital people) and equipment. No apology and no forethought to prevent walking into my injured leg. While there, I gave them paperwork my employer needed filled out. It took over a month and many phone calls to get this to my employer. They have incorrectly submitted my insurance claim twice. I am still waiting for it to be correctly submitted and it is now 6 months later. Very disappointed and would never go there voluntarily. Update: 2/20/15 After posting the last review I got a very quick response as far as a phone call. I got some help and after some more time and many more phone calls, the billing finally was submitted to my insurance company. The issue now is that the bill may have not been created properly. There is a question about how long I was there in hours and after several calls and several weeks, I do not have confirmation from their billing department. They told me I have to wait 10 days for them to tell me how long I was there. It has been at least that long and I have still not heard. I am waiting for calls to be returned.

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Barbara Uritis

Most of the people who work here are smart, compassionate and super nice BUT there are not enough of them. It is impossible to get proper care when one nurse has between four and six patients. The call button is a joke. Maybe after 20 minutes someone will see you. By that time you could be dead. Imagine 4,5,or 6 patients calling for help at the same time and only one patient can be taken care of. The rest are screwed (or maybe lying in feces, or have fallen on the floor and cant get up.) Some of the machinery the techs use (blood pressure, pulse ox) are so old they dont even work. The fix, to me appears simple, ask a nurse how many patients she/he should have in order to do their job efficiently and then do so. Ask a tech the same question, listen and do what they ask. All the answers will be for the betterment of the patient. It appears that hospital administration doesnt listen, and is overpaid and arrogant since a lack of good care is apparent. The fault certainly does not lie with the nurses, doctors or techs. It lies with Hospital Administrative Policy. Oh, the food was EXCELLENT. The Italian Wedding soup was out of this world. Maybe the Chefs in the Kitchen should run the hospital.

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Damon Kennard

I went for a work related injury, where I was cut by a piece of metal at work and my leg was infected as a result of. I could hardly walk the first time I went to ER because of the pain. The attending Physician came in and looked at my leg and said prescribe some medication. I left hospital and had to be brought back a week later because pain had gotten worse. When nurse came in and asked when was last tetanus shot and after realizing that I wasnt given one on first visit he promptly left to get me one. Leg was not properly treated and still having issues. No blood work, x-rays or anything was taken. I was diagnosed just from someone looking at the inflammation of leg.

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Mary Lurwick

I am here 13 years cancer free thanks to the cancer center and radiation center...they were all wonderful and so caring and aggressive in treating my rare breast cancer but thats why I am here today ! I thank them most now for taking care of my 27 year old son who is battling cancer and going through chemo right now at Crozier I wouldnt want him at any other place he is in awesome hands right now and as a Mom that has eased up my worries I know he is gone to make it and pull through this...

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