Delmont Veterinary Hospital

Reviews 4

ME

Meghan DeStefano

I have been using Delmont vet hospital for years and have spent several thousands of dollars there. Today I went to the office for a 1 oclock appointment, of which I have an appointment card for with the date and time written on it. I am currently fostering a couple of kittens which are sick. My appt was for one of my cats who needs some dental work done, hes had ongoing dental problems which have been treated by them in the past. I took the kittens in place of my cat requiring dental work since the kittens deteriorating health is more urgent. If you try to call the hospital between 12-1 they dont answer. So I was not able to give them a heads up of the switch. No biggy right? WRONG!!! When I arrived at the hoispital, I let Shelly know at the front desk that I had a couple of kittens that needed seen, she asked when my appt was, I said one oclock... In the meantime, I can tell shes already in a bad mood, so God forbid I anger her with my sick animals who need vet treatment. Apparently I didnt have a scheduled appt, and she then proceeded rudely to tell me id have to wait until 2:30 if I wanted to see Dr. holland. Ok, now, you could have nicely explained there was a screw up on the hospital part and asked me to come back a little later, or see if there were any other openings.. Nope, just rude rude rude. So rude that Ive requested my records (which are extensive) to be copied so that I may transfer to another vet hospital who will treat me with respect, especially after Ive spent thousands of dollars there. After I got home I called the hospital to speak to Jan their office manager. Shelly answers the phone (lovely). When I ask to speak to the office manager, Im rudely told shes in a meeting. Ok fine, transfer me to her voicemail. Left a message. Jan calls me back a few hours later, I explained to her what happened, Im extremely dissapointed, she blows it of like whatever, another rude person... GREAT!! Told her Id like my records copied, she says they charge $5 a page.. Hahahaha, uhhhh ya, Im not paying for them, not after how I was treated, so she agrees to make copies, Ill pick up Thursday. Such a dang shame, as Ive always loved loved loved the veterinarians here as well as most of the techs, unfortunately, they need to find a new front desk person as well as a new office manager. Sad... Goodbye Delmont Vet... Hope you dont continue treating your valued clients like this.

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AS

Ashley Karp

My family and I never had a problem with them for as long as I can remember. They had always been nice to us in the past so I didnt think anything of it. So we took our 11 year old Boston Terrier there for just a simple check up and a shot. Now note this dog is the sweetest thing ever. Hes NEVER snipped and he hardly barks.. So anyway, theyve done it before in the past nothing major. Once we saw the vet she proceed to get snippy that my dog wasnt neuter. We didnt have the money for such surgery so we just left it be. So anyway she continued to check him over being very ruff with him and Im not even sure if she even cared... she went to check his bum and grabbed his tail and yanked on it... HARD... he snipped cause obviously that would hurt. She then told us that we had an aggressive dog and demanded he be muzzled. We refused cause it was her pullin on his tail that made him snap. She then yelled at us that another vet would have to see us then... ok no big deal right, a place like this should have more then one vet right?.... WRONG! she was it and we told the vet tec. what happened because there wasnt one with us in the room like there usually was. She proceed to tell us that she was it and that she would only come in if he was muzzled... we just wanted the shots and go so we reluctantly agreed if she would come in and just do the shot. So we get the muzzle which is for a big dog not our tiny terrior, it covered him whole head and he was wheezing cause he could barely breathe. She comes in with that big "I won" grin on and proceeds to put on these white gloves. We tell her that we just want the shot so we can take this muzzled off of him. She then screamed at us to get out and that we are not welcome here. We grab our dogs and go the the front desk and got the dogs records that day. They also tried to give us another dogs record that was apparently under our name but wasnt our.... we now go to a vet in Saltsburg. Theyre very friendly there and actually care about animals unlike this place... Also a few weeks later we got a postcard for another shot for our dog. Like we left wtf....

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Mr. V. KARLSKI

Very unprofessional. I terminated my association with DVH after the last visit whereupon I was given eye-drops that burned my Pets eyes. I advised them of this and was told I made the decision. How Absurd! Upon advising this place to have my medical records ready for pickup I was emailed by the office manager that I will get nothing unless I learn to ask nice! I responded that I will indeed have the Pa Dept of State investigate if my Pets records are not made available immediately. I received the records in the mail which are mostly scribble accompanied by a letter advising me they will no longer be able to offer me medical care for my Pet. Apparently they did not understand that I had already DISMISSED them! There are comments on my Pets records which are the opinion of this provider and therefore are not relevant to the care of my Pet. A complete investigation of the competency of this place needs to be undertaken by the Pa D.O.S. licensing division. Despite the rude unprofessional treatment my Pet and I received and the derogatory comments and false information placed on my Pets med records these people had the nerve to send me a postcard asking me to bring my pet back. Some nerve and obviously POOR record keeping. Place should be closed down! 6/19/16

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TheSighbrella

The front line staff are very rude and make it appear that you are bothering them! I called to get my dogs shot record and was told I can stop by and pick it up. Went out to the office to pick up the record and was ignored by the one staff person that was not one the phone. When she did acknowledge me, I explained that I was there to pick up my dogs shot record. She snapped "did you call for it"; I stated that I had this morning. She looked to the staff person on her left (who had just hung up the phone) and said did you print any shot records out. At that time, the phone rings and she answers it and snaps "hold please!" The other lady stated no but it will only take a minute. She took my info and gave me my record. I was planning on scheduling an appointment for my dogs vaccination, but after that - no way! I drive 35 minutes and pay a toll to get there and back homd. No more!! This has not been the first time I have had an attitude or rude interaction with their front line staff. The doctors and the techs are ok but Im done with that front line attitude. If you hate your job - you need to move on. After I left, I went to a scheduled an appointment to take my dog to a new vet closer to me and they could not have been any nicer, accomadating or pleasant!

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