Banfield Pet Hospital

Reviews 6

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Thomas M

I have had dogs my whole life and have seen many vets all over the state, so I feel that I know a thing or two about vets. I was going to a place in Westerly seeing thats where the last owner of my mastiff was taking him. The vet they had there was amazing, but moved to a place somewhere in CT and the replacement was terrible (main reason my dog doesnt like any vet now). I decided to try somewhere closer to home. I saw the free consultation coupon offer, read a few reviews, most were positive, and decided to try this vet. The employees there really seem to care and have been good with my dog (he doesnt like any vets especially vets with thermometers and has to be muzzled). It is a business so they are going to try to sell you their brand of pills and there wellness plans (so will any other vet). I have been several times and never had any issues. The last time my dog had a large abrasion/infection on his throat and the vet, vet tech, and myself tried to get it shaved to clean it up, but my dog was not having it (he is STRONG). The vet (Amanda Holmes- really nice!!) tried three different times stating that it would be much cheaper for me and safer for the dog if we can get this shaved without sedating the dog, but alas we had to go with plan B. I was impressed that a vet would take that much time (close o an hour) to try and help the animal and customer by not risking sedation and cost. Good news is the dog is fine, bad news is it cost $400 more because of the sedation etc. (i have major medical insurance so we actually got most of it back). I have never had to wait long at all to get into the room, but after that it is just like any other hospital a bit of a wait, but they do answer all of my questions/concerns when they get to me, so i figure they are doing the same with the other customers as well. The one thing I am not a fan of is that they want to take the dog back into their private space to do the exam, or check up ( I think it is so the owners dont get nervous when the vet tech has to hold the animal down). That never ends up working with my dog. They always need to bring him back in so I can help hold him. I will definitely go back there as well as my dog.

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Rebecca Benitez

All 4 of my purry munchkins see Dr. Arnold - still a new & young vet, she is one of the best general practice vets I have come across. She & Dr. Carlson trained under Dr. Holmes, whom was my oldests previous vet before she left Banfield. Ive only seen Dr. Carlson in lieu of being unable to get an appointment with Dr. Arnold, but they both are very sweet & knowledgeable & really enjoy their jobs. Dr. Arnold has a lot of heart & her goal, as told to me, is to watch her patients grow old.. 3 of mine have seen her as kittens. I ask for her every time & dont mind Dr. Carlson being their backup. My rating isnt directed towards the 2 of them, I rate them 4 1/2 stars, but the bigger picture is about Banfield.. I agree with the comments from others regarding the staff, I have had it out with many of them as far as incomplete or even inaccurate info.. sometimes I think they are too big for their patients to be able to care for them without being "babysat". Why do I stay?? Because Dr. Holmes previously & Dr. Arnold & Dr. Carlson now both do care, I feel comfortable & confident having my babies with them. I like the Banfield plans, I just wish the staff & computer systems are more in sync so I can care for my babies as I do & leave the rest up to Banfield..

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Scott

Pretty terrible. I have a difficult work schedule and they rescheduled my puppy being spayed multiple times to the point that I had to put it off for months. By the time they actually didnt change my appointment, I had to go to the warwick location to have it done and my puppy was in heat. They then drop it on me that u have to pay an extra 60 or so dollars because shes in heat. Wouldnt do the procedure unless I paid when it was their fault for putting it off for so long. When I complained about it later on I just kept being sent to a different person/manager/whatever and eventually gave up and never got my money back. I was also on the monthly plan and I added the flea and tick option. So I got my 2 or so flea and tick meds when my puppy had appointments but when I realized I had to go out of my way to visit the store to pick it up I called to see if I could have it sent to my house (which they have as an option). The person on the phone said they couldnt change it and I had to come pick it up every time. So I basically paid an extra 15 bucks or so a month for something I was supposed to receive monthly and only got it about twice. Ill never take a dog there again.

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Monica Bradley

My dog have been going there for many years. She have the same problem (skin condition) for the years and never have been resolved. She have been taking the same medications on and off. It is very frustrating. So, now, she have a limping leg from last August and she was checked in Maryland (other banfield hospital). They told me that I would need to have my dog to see the specialist after we return to RI from the vacation. I ve been calling and have my dog checked in... and NOTHINGS have been get done.... for nearly SIX months. They are NOT reliable.. and they do not have any sense of priorities. Marylands Banfield Hospital in Frederick has a better service and their communication are WAY BETTER. They told me that my dog has a high level in her liver and isnt recommended to take the medications that Johnston Banfield have been giving her.....! Why wasnt I informed or being aware about her liver issue? Im totally having a second thought about the Johnston Banfields service and transfer my dog to other vet...

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A Private User

My dog had a bad leg and I took him there for some x-rays, the vet didnt know what the x-rays meant, she kept saying I think he has this but I dont know. Then less than a week later from the x-rays the dog passed away. He was ok when he walked in and after he came out from there he couldnt walk anymore. He was in ok shape until he reached their hands. I am not writing this review to blame my dogs death on anyone, just trying to tell you guys that its not worth wasting your money nor time with going to Banfield and dealing with inexperienced vets, who have no idea what they are talking about.

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Margaret Rego

Banfield is very clean and the staff is very friendly! They are always able to get you an appt time you need based on your schedule and its very conveniently located in Petsmart. I do have to say it is ALWAYS a long wait time but when the doctor does come into the room, they never seem rushed and always take their time in answering every question you have and explain things in full. I would so much rather that then be on time and rush through my visit. Overall 5 stars.

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