Donelson Eye Care

Reviews 6

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Austin Cole

This place is AWFUL. Dont let the free coffee and "friendly" staff fool you! This place will rip you off and charge you extra fees that literally are nothing more than scams. I went to this place for the very first time with high expectations due to the positive reviews I read online. At first, the experience was everything I expected. The people were friendly, the atmosphere was welcoming, and the free apple cider I received put a smile on my face. None of that makes up for the bogus fee that I was charged, however. I was charged a $100 "premium" fee upon leaving the clinic. The eye exam I received was nothing special. Ive had plenty of eye exams over the course of my life and this was literally identical to them all. My insurance plan covers an eye exam as well as a certain amount towards contacts or glasses. This place somehow found a way to milk $100 out of me by claiming that the eye exam I received was a "premium" exam. Upon leaving the clinic, I asked the receptionist what the charge was. She was unable to explain it. Her explanation was "Well, the doctor looked over your eye more thoroughly to check for any abnormalities." What?? No, this eye doctor did NOTHING out of the ordinary from any other eye exam Ive ever received. I proceeded to ask the doctor herself what the charge was for. She also had no answer. She told me she had performed extra tests on me (without my permission) to "get a more thorough idea of what my eye looked like." Are you kidding me? This place is a total ripoff. I have NEVER been charged a fee like this. The fee was a complete scam to rip off a new customer. I am so disappointed. I recommend that you stay far far away from this place if you value your money and your dignity. Such a shame.

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Li Rae

This place is outragrously expensive. They helped me pick out glasses and got me really excited to only find out they were $800, with my insurance. Terrible! Especially when I can order the same ones online for $100. My eye doctor from Illinois charged about $75 for the entire visit + glasses + contacts (without insurance!). This goes to show you how much they overcharge everything. They do push the 3d eye mapping, it really isnt necessary and costs extra if your insurance doesnt cover it. They dont warn you when your insurance doesnt cover it either. A week ago, I got a call from them saying I had an appointment the next day and I hadnt even scheduled an appointment. I have actually moved out of the area and didnt even have the need to have an appointment there. This week, I got a bill in the mail with no explanation of what it was for. When I called, they said it was for a co-pay they "failed to receive" for my 2014 appointment. I asked why this was the first time I was hearing about it and they said, "Sorry... you still owe the co-pay." Supposedly the $72 I gave them last year wasnt good enough. This place just makes me want to cry. Stop taking money from me! Stop waiting until a year goes by to bill me for some small expense you shouldve billed me for when I was there that day with all the other fees you charged me for!

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Deme Yuan

I am VERY impressed with Donelson Eye Care! I was new to Nashville and needed to find a local doctor to follow up on eye care needs my previous ophthalmologist had identified. Dr. Waymire and team listened, asked their questions, ran tests, then explained my eye health situation in a way that made sure I really understood and had good space for questions. SO important, and unfortunately not universal in patient care--but Dr. Waymire rocked it! I also really appreciated not experiencing pressure to buy glasses at this appointment. I already have multiple pairs of glasses, and thats one thing that can feel uncomfortable at eye appointments Ive been to at other offices. Donelson Eye Care has this great form that they gave me at registration where I could mark what my intentions were for the visit. I indicated that I didnt want to buy new glasses unless it was necessary (from a prescription standpoint). And since it wasnt, they even helped make a tweek to loosen some tension I was feeling on my existing frames. I left my appointment knowing where my eye health was at and feeling very cared for as a patient. Thank you Donelson Eye Care!

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Josh Aquino

Very rude women who run the front desk. I wasnt greeted when I walked in and they just asked me what I wanted, threw a sign in sheet at me, and asked if anything changed since the last time I came in. I gave them my new insurance and they insisted the card was not current, which it was. Then they said my insurance doesnt cover vision anymore and argued with me over what was showing on her screen versus what was showing in mine. They insisted "pediatric vision" meant it was for adults, which then I corrected them and told them it meant it was for children. She argued with me about that as well. When I told her I didnt appreciate the rude attitude, she argued with me again telling me she was not being rude. Her response was, "thanks for that information." I was trying to be very cordial and they did not treat me like a patient that they cared for. Instead, they treated me like a child. Kylie was the main one who was rude. The other lady with an attitude was blonde and sitting to the far left of the desk. I have been a great patient of donelson eye care for years, but will now be taking my business elsewhere.

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Donna Waasdorp

I visited Donelson Eye Care about a year ago and though my experience wasnt terrible, it also wasnt what I was looking for and I was unimpressed. When I arrived they didnt have my appointment down, which I had made online. Thats an understandable mistake as we cant always rely on technology and I understand there are glitches and they still saw me so that was good. I had to ask the doctor (Waymire) who performed my exam if my prescription changed. Generally when you go to the eye doctor they address that once they have examined you after all thats what you are there for. I was told that the assistant who was in the room would go over my eye care insurance with me and he did not. Before leaving I asked to get my glasses adjusted and the woman who did it did not even feel them around my ears or anything after adjusting them, which in my past experience whoever has adjusted my glasses they always feel for themselves to see if it feels right besides me just telling them. I will say the staff was friendly, however I was not impressed with my visit so I decided to go with a different eye doctor this year.

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Jan Hollier

The best vision experience I have ever had as well as the support and staff helping to get my glasses just right. The staff also helped me pick out all my frames and they look very nice. These are the only glasses that I have ever actually been able to wear all day and SEE comfortably. I will also be getting several other pairs of glasses there. Their quality of frames, etc. are much better than the box stores and the prices for my progressive lenses are in line with other vision places. The doctors are very intelligent and take the time to listen and train you as well as the staff. They take care of you to make sure you are satisfied. The service is excellent. The experience is pleasant and I have always dreaded getting my vision checked and picking out new glasses. I can relax with this staff and trust their guidance. I have complete confidence in this office. It is my new "Vision Spa". The office is beautiful and the coffee is good too!

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