Firehouse Animal Health Center

Reviews 9

E.

E. Andrews Feigenbaum

I feel as though my initial review is probably buried in amongst the other 5-star reviews. When I moved to Austin in 2011, I went to Austin Urban. Impersonal care, and my dogs diagnosis did not match with my trusted vet back home after my initial follow up. Fast forward to Firehouse in 2012... Ever since that initial visit with Dr. Faught, I have been completely sold by how personable the staff is and with how knowledgeable Dr. Faught is. He is always willing to take time to answer my questions, be it the mundane "Sentinel v. Trifexis" to dietary questions. Since switching to a raw diet, Dr. Faught has been very supportive and helpful with everything, including walking me through blood panels and other tests to ensure that my dog is receiving all of the essentials in his diet. He also is extremely patient with me and helps me weigh pros and cons to each question or decision I have regarding my dog for immediate and long-term health. What I really appreciate is that no task is beneath Dr. Faught. Ive walked in for a nail trim and he did it himself. While I have (knock on wood) yet to have a major health scare or disaster, I know that Dr. Faught and his staff are more than capable for anything that may arise. Special shout out to Greg and Lisa. Lisa is my right hand when it comes to everything from scheduling and pick-ups, to sending my records to my boarder. Greg is one of the few people I trust to trim the nails. Ive never had my dog bleed with Greg at the wheel, and thats saying something (black toenails are TOUGH!). Thank you for everything you provide us. Andrew and Buggi

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Christopher Glazer

I have literally never written a review online (thought I put this same review on yelp). I am one of those people who looks at reviews and uses them or research, but never actually puts the work in myself :). Anyway, I had to let people know how amazing this place is. I have never been to a veterinarian where each person there is so positive, compassionate, and competent. My cat recently got very sick and they were amazing in caring for him and trying to find out what was wrong. In the end, our worst fears came true and we had to put my little man down. This was by far the most comfortable experience I have had with having to let a pet go, and I know the care my cat received was second to none. I am so happy I found this place and my cat had such a great place to leave this world in such a comfortable and dignified way. The people REALLY care. I am actually astounded by how great they were, having had animals all my life and having seen different veterinarians around the country. Doctor Harrison is the best veterinarian I have ever had, and its not even close. If you live anywhere near this place, this is, without a doubt, where you want to go.

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takenoprisoners

Our eight year old lab had never had an ear infection before, so when he kept scratching his ears, we thought he might have caught fleas from other dogs at the dog park. After a couple of flea baths, during the week, and no relief for his ears, I took off work early on a Friday afternoon, and we were running late due to a traffic jam on Westlake Drive! We got there right at closing time, but they welcomed us, and were so kind and considerate of my stressed out and suffering fur kid! They took a swab of both ears and, sure enough, he had a very severe ear infection in both ears. The staff was amazing and really put me at ease, and I even left with a bottle of red wine..which is complimentary to all new customers! They give you a choice of red or white wine to take home with you. Affordable services, courteous and friendly staff who really care about your baby as much as you do!

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Emily Kwak

This vet is AMAZING. I brought my recently adopted kitty here for his first check-up and I am SO THANKFUL. The entire clinic is set up so thoughtfully, especially for cats. There are two cat-only rooms, theres catnip, they utilize Feliway in cat areas, their overnight-stay kennels for cats are completely separate from the dogs. Every instance where I would have wanted special treatment for my cat, theyve got it taken care of! Theres on-site x-rays, surgery, dental cleaning, this clinic is fully equipped to take care of all medical needs. Dr Mozisek was so accommodating and thorough. Really everyone seemed to enthusiastically go out of their way to make sure that my kitty and I were comfortable. I cant recommend this clinic enough.

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Alexa Calligas

Cash, my 2 yr old pomeranian/yorkie mix dog, LOVES Firehouse!! Dr Faught is the best vet in Austin: extremely knowledgeable, super friendly, loves animals, and Cash LOVES him. Dr Faught efficiently explains treatments and the various options that may be available. WIthout a doubt, he is extremely caring and makes sure to follow-up to ensure things are ok for your little guy or girl. The clinic is incredible: very welcoming, top of the line, beautiful, modern, clean, and has state of the art equipment. The staff is great, they are all soo friendly and welcoming, and very considerate of every customer/pet that walks in the door. Firehouse makes bringing your pet to the vet so enjoyable (not just for you, but for pet!)

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Claire Francese

Dr. Faught was extremely thorough. He took his time examining Abbi & didnt rush through her evaluation. He even took the time to address additional concerns/issues I had not discussed when setting my appointment. The clinic technician was extremely considerate, patient & knowledgeable. They were also very gentle with Abbi, which is something I noticed throughout the visit. It was more than evident he has the expertise I am looking for in vet. We all want the best for our pets and thats what I found at Firehouse Animal Health Center. The clinic itself was convenient, clean & personalized. I appreciated the kindness of the staff and all the amenities provided.

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Kay Silver

Absolutely my favorite vets, ever. Ive never had providers take such good care of my kids - much less be so patient with me in making sure I was comfortable with any procedure recommended, understood any follow-up instructions, and making sure all my questions got answered. Every Dr. in the practice is extremely gentle with both my dog and my cat - and if they prefer one to the other they never show it! I really feel that they love and care for every single animal in the practice, no matter the breed or size. Love the front desk staff, too - theyre hilarious, knowledgeable, compassionate and EFFICIENT! The best, hands-down.

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Sanda Lingle

The crew at Firehouse Animal Health Center are extremely friendly and helpful. This is my first time with a puppy and they were very open and happy to see us. The vet took care of my pups eye infection. Since I had just moved to Austin the vet was soooo helpful, I could not afford heart warm prevention so she gave me a dose to last me until I got my dog insurance in a month. The care I received at the facility was exactly what I needed having just moved to a new place. They toured me around the facility witnessing a very clean, very efficient place of work. I wouldnt even begin to look for another place to take my dog.

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Stephanie Terrell

I was referred to Firehouse by the owner of Woof Gang Bakery in Westlake (Thanks Amy!) and couldnt be more pleased with the recommendation! Everyone on staff was incredibly friendly, patient and caring. I went it in yesterday without an appointment and yet within 15-minutes was greeted by Dr. Faught. They ran tests (that 2 prior vet clinics overlooked) and within 1 hour my dog and I left with answers and solutions. Shes feeling MUCH better today and I am definitely a Firehouse advocate! Thanks to Dr. Faught, Tom and Lisa for being so good at what you do and taking the time to get to know your patients.

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