Houston Eye Associates

Reviews 5

AL

Alex Gunn

Extremely disappointed with the level of professionalism and thoroughness of the staff. I sat in the dilation waiting room with another patient while uncomfortably listening to a loud exchange two ophthalmic assistants were having around the corner about a discrepancy in the nature of a patients visit. The particulars of their conversation were enough that I could CLEARLY identify myself as the patient in question. And to compound the faux pas, when I poked my head around the corner to say I could hear every. word. they. were. saying. they looked at me and said something that pretty much boiled down to because my name was never mentioned there was no privacy violation... not that thats what I was getting at or predominantly concerned with. But by then, I did feel violated. To make matters worse, the ophthamologist was standing RIGHT THERE. At least the MD suggested sticking me in an exam room, probably so I couldnt make a scene, where a different assistant haphazardly reviewed my eye/medical health and took my chief complaint while waxing poetic about how terrible her day was going because apparently Houston Eye Associates only stores patient records on THREE whole servers for all of their 48 offices and the days bad weather had caused a technical glitch. She made a big, big deal out of how difficult and horrible it was to have to deal with the malfunction of the eletronic charting/patient management software she was using and P.S. but I would be unable to take certain diagnostic testing I was expecting to take because of that and so on and so forth... Which I see as a huge lapse and ultimately made my visit a waste of time. Thats something extremely important to mention at the start of the visit or while signing in. "Just so you are aware, there is a technical glitch and not all services we typically offer that you may be here for are available today, including XYZ. Is that okay, or would you like to reschedule for another day?" I mean, no one wants to fork over cash for an extra visit because medically necessary diagnostic testing couldnt be performed on the same day. Especially when those services are part of the exam you came in expecting to have. I will say the MD was decent. Addressed my concerns, was efficient. Staff could use some training in common sense and human decency. A lot of my dissatisfaction with the visit could have been eliminated by a small amount of communication. (1) Theres a glitch in our electronic systems, not all services are available today. (2) Can we clarify the reason for your visit so you receive medically appropriate service today. It will be a very, very cold day before I go back.

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FR

Frank Elliott

DO NOT fail to be there on time or miss your appointment, if this happens you will still have to pay, it will be turned over to a number of collection agencies, for the bill and you will have to change doctors (which is not a bad thing, since the glasses that were prescribed, for me arent working very well).

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CO

Cody Pounds

My first appt with Dr. Pham. I made an early morning appointment, and was able to fill out all of my paperwork online the night before. When I was checking out, they reviewed my vision insurance with me on my contact and glasses options.

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MI

Mickey Lee

Very helpful and friendly. From start to finish. When I had breakage they quickly responded and no out-of-pocket costs since covered by warranty. Great service!

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PA

Patty Wood

They know what theyre doing trust these people

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