|Address:||7035 Barker Cypress Rd, Cypress, TX 77433, USA|
|Working:||8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 1–7PM 8:30AM–5PM Closed Closed|
This review is strictly for the receptionist L, who unfortunately impacted my decision to even schedule an appointment. I called to make an appointment and inquire about pricing, as any new patient would do. She did not know the pricing information, then had to place me on hold a few times to ask someone else. This was all fine, except she first gave me one price then another additional price. It sounded like she was confused, but ironically got irritable on the phone when I asked for her to explain the different pricing she provided. First of all, this is your job lady. I am a firm believer in the saying, "whatever you do, be the best one." I understand if youre new or need to ask someone, but the audacity to have attitude with me when your job is customer service?! In a very condescending tone, she asked if I understood what she was saying. It was obvious she was the one who doesnt even know her job. When I confronted her about the tone she took with me when simply asking for information, her tone suddenly changed to normal while she denied it. I am disappointed I did not schedule with this optometrist after all the rave reviews I have seen on him, as a direct result of the horrible customer service experience I received just over the phone. I was hoping to find a new eye doctor after mine of 25 years passed away.
A Private User
I love this place! You feel at home the minute you walk in due to the beautiful office design and friendly staff. The office has a "family feel" and the staff functions very well as a team they are very organized. They are not pushy and patiently guide you towards frames that are right for you, while giving their honest opinions. They carry an extensive selection of frames and offer discounts if you do not have eye insurance. Dr. Oevermann is incredibly friendly, highly competent and clearly stays current in the field. He is very thorough and explains everything to you in a way you can actually understand it.
Our family has been going to Dr. Oevermann for more than 5 years, and we never had any bad experience. He is very professional and courteous yet he is able to build good rapport with my kids. Both of my kids are teenagers now and they still love coming for annual checkups. We believe that Dr. Oevermann is not only a great doctor but also a wonderful family man and person. What a great role model!!! His staffs are also very helpful and kind...;-))
This was my first visit to Dr. Oevermann. It was really nice to see a doctor who is funny and professional, even at the end of the day. Qualities that are hard to find these days. He answered all of my questions and I never felt rushed. I even learned some fun facts. His staff is also very nice and helpful. Highly recommend him for your next eye exam.
I needed an eye exam after having some trouble with the DPS vision test. The staff was very friendly and got me in to see the doctor that day. Dr. Oevermann completed my exam and discussed the results with me in great detail. He is easy going and did not try to push or sale me anything that I did not need. I had a great experience and will return.
I originally selected Cypress Family Eyecare out of convenience...Eye exam and Grocery shop in one outing. Since moving over 80 miles away I return to Dr. Oevermann and his staff because they are a highly professional team with great customer service! I have recommended them to all my family and friends.
A Private User
I have been seeing Dr O. for roughly 6-7 years and always had an enjoyable experience. I appreciate his attentive staff, his eye popping services!! (pun intended) and glad his practice is in our local community. Thank you to Cypress Family Eyecare!