Visionworks - The Meadows

323 NW State St Ste A, American Fork, UT 84003, USA

Related:	visionworks american fork
Category:	Eye Care Center
Address:	323 NW State St Ste A, American Fork, UT 84003, USA
Phone:	+1 801-763-9898
Site:	visionworks.com
Rating:	4.2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed

Location

Photos 2

Reviews 11

Rapture Gaming

UPDATE: So I got my newer glasses today, the staff was very friendly and even knew me by first name (I feel bad not being able to recall his name D:). They were very eager to help me in anyway possible. While my last experience wasnt perfect, I realize I cant blame them for the frame issue. Anyway, the glasses are, or feel, perfect and my vision is much sharper. The lesson here is, no matter where you go, get two frames (theres usually a sale no matter where you go) of a different brand each so if you need to get the prescription fixed you have at least one pair to wear while you wait. ORIGINAL: When I first went here to get my glasses (ie picking out the frames and stuff) it was great. The staff was friendly and helpful when it came to helping find the right frames and deals for me. I later found that, due to the doctors mistake (not Visionworks), my lenses were slightly off (axis of 50 instead of 60). So I went to get the lenses redone at VW (free replacement). I was told I could hold on to my glasses till my new ones came in, which was great. 10 days later I got a call, I figured my new glasses were in, but instead I was told that they needed my frames for my new glasses and it would take ANOTHER 10 days, this time I wouldnt have ANY glasses at all until my new ones come in. Now, this is where my disappointment comes in, I was told I wouldnt have to give my frames back till my new glasses were in, which is great since I need them to see, then I get told I have to walk around without them. I couldnt pick out new lenses (for WHATEVER reason, which is asinine to me) or anything like that. Im not angry at the staff per say, but this shouldnt have happened. I should have been allowed to get different frames, of an equal or lesser value, for free until my new ones came in.

Max Whittle

A lot of folks here saying that Visionworks was "fishy" or "unprofessional" in the way they went about helping them. In my experience, theres a lot of costs most buyers dont take time to understand. Its not Visionworks fault if youve got a hard time understanding the costs covered by insurance in addition to all the options you may realize youre opting into or not. That being said, the folks here are VERY helpful. If you see a charge youre not sure about, ASK!!! Its not hard!! They love answering your questions. They wont lie to you, and theyll ask questions if theyre unsure themselves. They were a pleasure to work with, and didnt blindside me with any costs or fees. They were super friendly in the selection process, stayed later than their hours of operation to accommodate my work schedule, and were very helpful after I had selected my new frames and wanted to get updates on their status. Would DEFINITELY recommend their services to all my friends and family! I love the service, the prices, and their professionalism. They answered my questions and left me extremely satisfied with my service. THANK YOU VISIONWORKS.

Taylor Woodman

Two stars ONLY because they were able to get my glasses done in a half hour. The staff there are very over powering and try to upsell you like crazy. The sign on the door says "buy one get one free". With that in mind, I picked out two pairs. When I gave them to the sales rep, she quoted me a price of $480. The more expensive frames that I picked out were $119. Then when I told her that was too much and only wanted one pair the price jumped down to $380? I guess their "buy one get one free" is different than everyone elses. I then told her that that was still too much and that I was going to go somewhere else. THEN the price MAGICALLY dropped to $179??! How can they just shave $200 off out of nowhere?? Not only did it drop down by $200 but when I told her I was going somewhere else, I saw out of the corner of my eye, the girl looked over to her manager and he nodded to her and she took about 6 options off of my order. This place is very fishy and they just try to money out of you and I am going to be going to somewhere else to get different lenses that dont start at $200 (and then all of a sudden drop to $60).

Rick Allred

Positives: professional, congenial staff, including an engaged & thorough optometrist (Dr. Nicolls). Also a goodly selection of frames. Suggestions for improvement & repeat business: follow the customers lead, i.e. dont keep pushing an extra pair of unwanted glasses. Also, when a customer spends $200+ on glasses, it should be a no-brainer to include a courtesy cleaning cloth in the case. The pennies-on-the-dollar cost for such a cloth is much cheaper and will create greater goodwill then the potential cost / loss of repeat business (at least mine on principle from the bad-taste left) when I asked about - but was told Id have to purchase separately - my own $1.99 cloth.

Katie Tenney

Very unprofessional. They give out expired rebates and lie to you about how much your contacts will cost. When I tried to take back my unopened boxes, (after spending hours trying to figure out the expired rebates) they wouldnt take them back, saying it was past the time to do that and it had only been a month and a half. They need to educate their staff. Do not go there. They need to show compassion and admit when theyve done something wrong.

Maggie Olson

I received excellent service from my very first visit and even after the guarantee period was up and it was discovered that the prescription had been written incorrectly and part of the mistake was a different doctor than Dr. Nichols, new lenses for the three pairs of glasses that I purchased were made with no additional expense to me! Great staff, good service, and very friendly. You can be assured I will recommend them.

B Kelley

I went back with a scratched lens and VisionWorks in AF went above and beyond. Emily and others superb customer service really made a different in my experience. I will be a long term customer with VisionWorks.

POC Manager

The entire staff was great to work with. Very fun and welcoming. We will definitely go back!

Kelsee Gale

straight up and honest with you and your specific needs. very helpful and professional

Mrs Tee

Dr. Nichols is great! Very impressed with the service and professionalism.

Teri Springer

Thanks for being so flexible and friendly!