Visionworks - Commons At Sugarhouse

Reviews 4

MO

morticia m

You can tell I was so displeased with this place that I had to write a short book to emphasize it! I have gone to this Visionworks location for many years. I do not know what has happened to them in the last year or so because the customer service has become VERY horrible! I went there for an eye exam, 2 pairs of glasses, and contacts. I get the same thing every year, and it usually takes a week and a half at most for me to end up with all glasses and contacts in hand, but not this time! I never even got my contacts. I usually get clear contacts, and occasionally I get colored contacts. So I asked to get colored contacts this time, and they said they would have to order some colored contact lens trials in my size before I was allowed to order them to ensure accurate fit. I agree, and they say they will be in within 3 days. I call in 3 days, and they say "oh no, the person you talked to made a mistake, it always takes 2-4 weeks to get those in!". So, I grudgingly wait 3 weeks and go in person to get them, and the girl says "oh, the guy who ordered them put a note in your file, but he never actually ordered them". So I am angry, but I say lets order them now, so the girl says she ordered them. FIVE DAYS LATER: I get a phone call saying that they do not even make Acuvue color trials in prescription anymore, and I just have to order full boxes, and that they fit the same as clear contacts. At this point I am livid after ONE MONTH of trying to get my contacts, so I say no, and I call up a different visionworks branch to order the boxes for me. The other branch gets them to me in less than a week with no problems, but when I put them on, they are off-centered and fit so poorly that I have horribly blurred vision! $75 worth of contacts are now worthless and completely unwearable, and they absolutely DO NOT fit "just like clear contacts"! The people at another vision place (NOT Visionworks) told me after the fact that I have slight astigmatism, and the Optician should have picked up on that right away because color contacts will be off-center for people with astigmatism, and they also said they give out samples of color contacts all the time. If you go here, just be prepared for poor, slow service, sales reps with little to no curtsey or training, and doctors that are sub-par. Oh, and the whole lying about having ordered stuff thing too!

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TA

Taneesha Thomas

I am a long time customer of Dr. Vision Works. My prior visit and this last one I just had on Saturday November 16th at your Towson store in Baltimore Maryland has confirmed for me that I will no longer patronize this establishment. I sent my son into the store to get a repair, his lens kept falling out and he told me he was missing a screw. While Im waiting my son calls me and tells me that the repair will cost $7 and it comes with a free eyeglass cleaning kit. I think thats strange because one what a coincidence that the kit costs the same as the repair, a kit by the way that I didnt need because I brought one when I purchased glasses for all three of my kids in May. So now I come inside and I speak to the gentleman thats doing the repair I didnt get his name and I ask him, "Am I paying for the repair?" he replies yes. So I say to him, "Im paying for the repair and not this eyeglass cleaning kit which happens to be the same price as the repair?" he again responds yes. Now I decided to call today and verify this information with the manager. The person answers the phone, I ask to speak with the manager, he identifies himself as the manager, I ask his name he responds that its Walter. I explain the whole scenario to Walter as it went down and he tells me that, often when a customer comes in for a repair the repair costs more than the eyeglass cleaning kit so instead of charging the customer for the repair they/ you will make the customer buy and eyeglass cleaning kit. Is this your company policy? because its very deceitful and Im very annoyed. I wasnt given a choice and while putting a screw in to keep the lens from falling out may have cost more than $7 although I dont believe that for a minute, I would have rather known about this ploy to sell eyeglass cleaning kits before I agreed to it. By the way I told my son when he called me to tell the employee never mind but he said they had already started the repair. Im done, and Im going to make sure to post this publically so that everyone can know how the lengths your employees will go to sell eyeglass cleaning kits.

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BR

Brady Trent

I would give this company 0 stars if I could. First I had my eye exam on November 27. I ordered my contacts through Visionworks and was told contacts usually take about 5-7 business days to come in. After three weeks, I still had not heard anything about my contacts. I called, and they told me it sometimes takes a 5-7 days for them to come in. I pointed out that it had been almost a month. Turns out, the contacts had not been ordered. My wife went to pick up my contacts today. She immediately noticed that they were the wrong kind. They were the Air Optix rather than the Air Optix Night and Day. So after waiting a month by this point for my contacts, my contacts are the wrong ones. I told my wife to just get my prescription so that I could go somewhere else and buy the contacts. When she brought the prescription home, I noticed the base curve was 8.6 and not 8.4, which is what I have been wearing for 20 years. During the exam, I felt like the doctor wasnt really listening to anything I had said. I called Visionworks back and mentioned the base curve was wrong. Ryan, who answered the phone, said it was impossible for a base curve to change and that a mistake had obviously been made. How does an optometrist get something so wrong? I will never go back here and recommend that others avoid this place as well.

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G

G V

I would definitely not try them back again. I ordered two pairs of glasses on a Sunday and I was told they will be mailed to me and I should receive them by Wednesday, which was sooner than the day I could pick them up. I didnt ask for shipping, they offered! and I waited till the next Friday, before actually calling and checking what happened with the package. They gave me the tracking number and told me it usually takes 7 -10 days for the packages to be delivered, (then I was annoyed because the lady told me something else) I called the UPS, they claimed apartment number is missing on the shipment address. Called vision works again, Annalene tried to help, she couldnt find me in the system for the first 10 minutes of the call ( I have a hard name, but still easily find-able after spelling) , she finally checked the UPS packages to find me and tell me that the apt number is on the package, while I was on the phone with her I had to get a call from UPS to schedule a pick up with them, call with vision works dropped, I called back, they put me on hold for 10 more minutes. I hung up but I made sure to put this review here. but definitely not a good experience, specially with something you need and you paid a lot for. I DO NOT RECOMMEND YOU TO GET ANYTHING SHIPPED TO YOU FROM THIS PLACE!

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