Standard Optical

Reviews 9

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Lynda Labrum

My experience(April 2015) with Dr. Campbell was amazing. He hasnt been there very long, and I dont suppose he will stay there very long... He is very good. I will follow him if he were to leave and if it werent for him, I would have left and went elsewhere already. Shelly the Manager I believe was LESS than helpful all of the 3 times I have been in. After I came in on my lunch our( I wont go into that) and got my prescription I went back to get a pair of glasses, I asked her if I could see a particular type of glasses, and opps the phone rang... so she excused her self and ran to take the call she said oh i will be right back...and I I waited 20 min. and she never came back. I will buy my glasses somewhere else for sure. First of all.. I always thought that a person already in the store that had taken the time to come in was ready to buy more important than than someone calling with questions...I thought it was rude and totally unprofessional. If I didnt have to go to try on my trial contacts I would not go. dreading it!!!!! I did not go to try them after all but she is charging me for it any way

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Todd Sheridan

Been here several times, have bought several pairs of glasses and contacts. My first set of glasses came back with a wrong prescription. I had to take them in and have them reorder the glasses. They got it right the second time, but have never in 40 years had to send a pair of glasses back. I usually had to wait 5-10 minutes to be helped, but this is a walk-in store-front, not the typical by-appointment eye doctor Ive used in the past. Sometimes being able to walk in and get helped is useful, but youll wait longer if there are calls or other people in the store. Others have given it 1 star rating, and even with my wrong prescription order, its not that bad. The four people I have met and been served by were all nice and professional, so it deserves better than 1 star in my opinion, and they were very considerate when fixing my order.

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Erika Barrett

The eye doctor was great. He was honest, and his primary concern was to make sure I was comfortable and seeing well. I have no complaints against him. The rest of the staff was incredibly unprofessional. They complained about their jobs and their clients in front of me. The optometrist told me they did price matching on their contacts. So I went online and found some of the contacts the doctor recommended for a decent price, called SO and they told me they didnt price match with companies like the ones I was looking at, but only with COSTCO. The receptionist then told me she would call me back to let me know. It has been 4 days and I have heard nothing. They also charged me an additional $40 for trying on a pair for contacts. They did not tell me this was the case until after I tried them on. Overall, I am less than impressed.

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Laura Kennedy

I have been here twice. The first time was for an eye exam for my 10 year old. We had an appointment on a Saturday and waited in the lobby for an hour and never got called back for an exam! When I inquired with the receptionist how much longer we would have to wait, she said she didnt know and that they were running way behind. Ya think?? We ended up walking out! The second visit was also on a Saturday for my sons contact lens exam. Again, we waited for at least 30 minutes before being called back. That was just for an "pre-exam" then we waited again for the actual exam. In all, we were there for over 2 and a half hours for an appointment that should have taken 20-30 minutes. I suggest that you avoid this place at all costs! The Sandy location has been much better in my experience.

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Brittany Haglund

After calling them to send my prescription to Costco I had to hound them. They never did and then they suggested they prove match anyway. Well, they dont! They charge $30 more a box than Costco for contacts and they price match ONE box and not every box which most places will. I go in and their trying to charge me $128.00 out of pocket when my insurance covers $150. Then I asked them several times when I was on a different insurance if they cover my lens fitting and lenses. They claimed to call the insurance and say it was covered full. Then at the appointment after it is done they try to charge me a co pay and claim mu insurance doesnt cover it. Total scam artists and Shelly the manager is awful. Not helpful at all. Stick to Costco!!

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CHRISTIE Br

I read the bad reviews, but decided to give them a chance anyway. I called to make an appointment because one eye was having blurry vision. The girl on the phone kept asking for my insurance info even though my eye appointment could have been covered under one of my free check-up appointments from getting LASIK done. After going in circles with her 3 times about how she doesnt need my insurance info, I decided to go elsewhere. My husband works for a company that I could get free eye exams through, and she preceded to tell me that they will still charge me a copay. She wasnt even taking the time to LISTEN. If this is how it is just to make an appointment, I cant imagine what its like to actually be in the office!

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Amy Kennedy

Had a terrible experience with them. I setup an appointment for a lasik exam. I waited for an hour and a half after my appointment time in the waiting room because they were running behind. I finally got to see the doctor who then didnt even look at my eyes to determine if I could do lasik. He just tried to sell me on the different options of surgery. They then proceeded to tell me I have to setup a different appointment in another location to determine if I am even eligible for lasik. What a complete waste of my time. I learned absolutely nothing new from the doctor because the receptionist had already explained the surgery options before.

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Josiah Teschner

My Wife has used this Standard Optical for two years and they still havent gotten their act together. The management of this place is terrible on two separate occasions they have mixed up her orders, at one point taking over two months and three different orders to get the correct contacts. This wasnt because she had the wrong contacts, its because they kept ordering the wrong contacts. Today she went in to get the trial pair that they had confirmed on several different calls that they received. She gets there, just to find out that they had made a mistake. Nice enough people, but not administratively sound at all

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Kyle Smith

AVOID AT ALL COSTS. This place is a racket. At my eye appointment I had 4 different people try to sell me lasik. Apparently they get kickbacks for referring patients to a certain doctor. Against my better judgment, I then let my wife go in for an eye exam. She sat waiting for 15 minutes before she was told that, "due to the doctors lunch schedule", he was unable to see her. They asked my wife if she could return after the doctor took his lunch. Are you kidding me? Dont schedule appointments if you need to turn away patients so that the doctor can enjoy his lunch! Never going back to this place.

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