Petrou Eye Care

Reviews 11

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Shelly Russell

Very unhappy overall. Was charged twice as much as my previous eye doctor. Receptionist calculated my bill using a calculator and when I returned to pick up my contacts, I asked to have it calculated again and found out he overcharged me (which was still a ripoff compared to my previous eye doctor). Doctor was polite, but again, highly overpriced in my opinion. Will never return again. Thanks for the response, but I am sorry to say that I will never return. Dr. Petrou is very nice and thorough, but I can go to other eye doctors for much cheaper. I thought it was a bit unprofessional as well that Matt didnt explain nor monitor the pre-exam eye tests. I have also never had an eye doctor bill my health insurance company in addition to my eye insurance. I was also told my insurance benefit would be decreased if I did not buy contacts through you, which I have never been told before either. I just feel as though the experience I had did not coincide with the amount of money I spent. Im sure there are plenty other patients (who ironically all wrote an excellent review 1 week after mine was written, after only 1 other review had been written in the past 6 months) who are satisfied and will return, so energy would better be spent focusing on maintaining their satisfaction than trying to gain mine.

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Nakesha Jackson

I visited this clinic last year for routine family eye exams. I then received bills for my 2 sons but not myself. I contacted them and was told to wait until my bill came to pay them all together. I get a call today that the account is being forwarded to a collection agency. Still no bill for me. I contact the insurance to find out that there was a billing inaccuracy which prompted almost $400.00 in services. After contacting the accounting department at Petro Eye care I found out that they billed my sons for medical eye exams and diagnosis and not the routine eye exams we went in for. When I began to question the lack of follow-up appointments for these "medical issues" I received no answers. Im almost certain theres some form of fraud involved in this inaccurate billing system and will be following up with my insurance provider to find out who I report this fraudulent billing to. Doctors should be held to the Hippocratic oaths they take and not attempt to take advantage of their patients or the insurance companies. I think these underhanded practices are disgusting!

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Jennifer Fruhbauer

I have had massive billing issues with this office. I have tried multiple times to resolve the issues with the office. I checked with them in advance - I had them check my insurance and they assured me that everything would be covered. First they billed my insurance incorrectly. It took them months to re-bill it. But they still sent me another (albeit smaller) bill in the mail. I have made numerous phone calls to them regarding the bills they sent me, but never received a response back. I just found out that they are sending the amount to a collection agency! Definitely not a place that I would recommend due to their incompetence with insurance, billing and customer service.

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TheAmazing Pretzel

Amazing staff and service! Very knowledgeable and friendly staff. Dr. Petrou gives a very comprehensive exam explaining each step of the way. If you want a "drive-thru" experience, this is not the place for you. Your eyes deserve the best care and this is where to get that service. Dr. Petrou specializes in low-vision and is always up on the latest treatments and options for clients. She lets you know what to do for good eye health. You will not be disappointed. If you do need glasses, you dont just pick them up, you have an appointment to make sure fit is perfect. They do an outstanding job and have taken excellent care of me and my family!

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Gabriel Spaulding

Ive had a number of eye problems over the years that various eye doctors had either misdiagnosed or overlooked completely. At Petrou Eye Care I received the most thorough eye exam of my life. Dr. Petrou encouraged me to ask questions about my vision health and provided a wealth of information. I want rushed in and out the door like so many other places. Instead, during my exam I felt like I was her only patient, that she genuinely cared about improving the quality of my vision --and she did. With the contacts and glasses I got from Petrou Eye Care my eyes feel better, and I can see better than I have in years.

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natalie larson

I am a person who hates doctors and hate them because I always feel rushed and therefore I dont want to ask questions in fear of "keeping them too long". I had my eyes checked at Petrou Eye Care and Dr. Tina had taken the time to explain EVERYTHING and even went over why I never had gotten a good fit or why they were so uncomfortable for years! I learned so much in that ONE visit than I had from different doctors over the last 15 years. Now I have comfortable contacts and no fear of the eye doctor ever again! By far the best experience I have ever had and I would recommend her to all of my friends and family.

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Seema Belani

Incredible staff and customer service at Petrou Eye Care. The atmosphere is nothing but friendly. Dr. Petrou, among many things, is patient, intelligent, and professional. She never fails to perform thorough eye exams with reassuring explanations throughout the process. Both she and her staff are genuine in making you feel immediately comfortable, knowing you are in good hands, throughout your visit. This is the best care that my family and I have received, and I would strongly recommend her to anyone reading this review!

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Amanda Koehler

I had the most thorough eye exam with Petrou Eye Care, with all my questions answered right away. The office and staff make you feel immediately comfortable and the service is excellent. I received excellent personalized attention during my exam and while I was picking out my glasses. They also have a great selection of frames, it was impossible for me to pick just one pair! I have been to several optical offices and this was by far the best service, price and overall experience I have ever had.

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Justin V

Easily the most thorough and comprehensive eye exam Ive had in 20 years. My copay is the same here as it is anywhere else, and while they do carry a higher line of frames (which after my deductible I did pay probably $75-$100 more than I would elsewhere) I have never been happier with my glasses. Matt was extremely helpful in picking out frames, and I do not have an issue paying for premium service. It will not be the cheapest option, but I think it is the best in the area.

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Holly Bonavia

Dr. Petrou has cared for my family and I for over 10 years. Her exams are thorough and she has always taken the time to educate us on better eye care. My contact fittings have always been right on. When it came time to have my vision correction eye surgery, she was compassionate and took her time explaining the procedure and making sure my eyes were suitable for the surgery. I have complete confidence in her and strongly recommend her to family, friends and patients.

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Erik Molstad

I recently had an eye exam and was fitted with two pairs of glasses, one for general purpose and one for computer use. I was also fitted with contact lenses and received prescription eye drops for my allergies. I greatly enjoyed the friendly atmosphere of the practice and loved the selection. Everything is there from basic readers to the latest high-style Scandinavian frames.

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