Walpole Pediatric Associates
| Category: | Pediatrician |
| Address: | 1350 Main St, Walpole, MA 02081, USA |
| Phone: | +1 508-668-2200 |
| Site: | walpolepediatrics.com |
| Rating: | 3.1 |
| Working: | 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–12PM 9AM–12PM |
Location
Walpole Pediatric Associates: An In-Depth Review
Overview
Walpole Pediatric Associates is a pediatrician clinic located at 1350 Main St, Walpole, MA 02081, USA. The clinic operates from 9 AM to 5:30 PM on weekdays and 9 AM to 12 PM on weekends. It has a rating of 3.1 based on public reviews.
Services Offered
- Pediatric Care
Reviews: A Mixed Bag
Reception and Customer Service
Several reviews indicate that the clinic has issues with its reception and customer service. One reviewer mentioned experiencing a busy signal on 11 straight phone calls. Another mentioned difficulty in getting anyone on the phone.
Medical Records and Fees
Some reviews highlight that the clinic charges a fee for transferring medical records. One reviewer had to pay $45 to get their son's records transferred to another physician in a different state.
Punctuality and Waiting Time
There are mentions of the clinic being strict about appointment times. If you are late by just 10 minutes, they will ask you to reschedule. However, some reviewers have also mentioned having to wait for more than 10 minutes, even up to 30 minutes, for their scheduled appointments.
Professionalism and Quality of Care
On a positive note, some reviewers have praised the quality of care provided by the doctors. Dr. Cohn was specifically mentioned for taking his time with patients and answering all questions. The staff was also described as friendly and helpful by some.
Ratings Summary
| Aspect | Rating |
|---|---|
| Customer Service | ⭐⭐ |
| Medical Records Fees | ⭐⭐ |
| Punctuality | ⭐⭐⭐ |
| Quality of Care | ⭐⭐⭐⭐ |
Additional Notes
Walpole Pediatric Associates seems to be a clinic with a mixed reputation. While the quality of medical care is generally praised, there are several areas, such as customer service and punctuality, where improvements could be made.
Photos 1
Reviews 6
A
A Private User
After getting a busy signal on 11 straight phone calls when trying to get the office to send a prescription to CVS that they said they had sent over, I had to get a baby sitter for my sick 3 month old and my 2 other children to drive over there to find out what happened. The receptionists response was "Oh, we must have forgot" Seriously, think about it, when was the last time you got a busy signal calling anywhere? They are very outdated, with substandard office help. (We were also over billed for our BC/BS co-pays for which I had to fax over cancelled checks twice because they never entered the payments into the system. Needless to say my 3 children are no longer patients there.
ST
Stephanie Wyss
Dr. Rachel is lovely - however, after moving out of state and obviously could no longer be a patient at the facility. I had to pay $45 to get my sons records transferred to another physician. Since he was premature and had some issues - I obviously had to pay the fee in order to get him proper care. Seems ridiculous to charge a person that much money just to email an infants records to a different facility in an entirely new state. The practice could use some help in deciding what is right/wrong in regards to medical records.
YO
Yosra Khalifa
My children see Dr. Cohn. He always takes his time with us and answers all questions we have. Hes caring and thorough. The staff is always friendly and helpful.
XI
Xianghui Yin
They will ask you reschedule if you are late just 10 minutes by accidentally and usually you have to wait for more than 10 minutes even 30 minutes!
MA
Matthew Trainer
Good luck getting anyone on the phone
MA
Mark Lynsky
Professional !