All Creatures Veterinary Hospital

Reviews 3

BA

Bailey Johnson

PLEASE READ AND NEVER EVER CONSIDER THIS VET. Zero stars. Horrible and Im out about $400 for nothing. I rescued a cat from my yard in the Bronx, she was missing her tail (stump infected) and had an infected deep gash on her leg. I went through someone who does TNR who got a discount, then we decided to adopt her then no more discount (understandable I guess but just because we adopted her doesnt mean that she was no longer a rescue and if I would have known that I would end up paying the same rate I would have gone to my regular vet). They recommended that we dont amputate the tail right off the bat and just give antibiotics and keep bandages on it. I went back every 3-5 days as we were told to get her bandages changed and it was about $100 every time because she was scared of them (understandable) and had to be sedated (the second vet we took her too was capable enough to not have to and saved us a lot of money). Then the third week comes around and they say we need to amputate the tail, de-bride and stitch up the leg wound. I know nothing about animal care so I listened to them the whole time. I never saw her wounds past when we saw her on the streets. They never let us see what was going on under the bandages and were very vague when answering our questions. Amputation and all that costs a bit more than $1,000 so after all that her care would be about $1,500. After they decided she needed her tail amputated and leg done I went searching for other vets who were more affordable and told my story to one in White Plains and he saw pictures from the beginning and said it should have been amputated and taken care of immediately and the care I had at All Creatures was just putting off the inevitable and letting her suffer. Going to this other vet I talked to the owner/actual doctor not just a vet tech, he talked to us with respect and used real terms to explain what was going on and took the time to explain what they meant. We got my cats bandages changed then they told us we needed to amputate, we waited 2 days longer than recommended to go get her bandages changed/surgery done but her leg and tail were so crazy infected that the second vet was shocked. He said it was definitely infected for more than a week or so and the vets at All Creatures saw it and let us wait it out. All creatures told us that her leg wasnt healing, they didnt say it was severely infected still, we were under the influence that the infection was gone and we were given zero medications to help the infection they knew about. So my thoughts are they were just trying to suck as much money out of the situation as possible before it was absolutely necessary that it be amputated. They did the least amount of work and used zero resources to help her. She was found on the street and they didnt give her a single vaccine, they didnt test for Fel FIV even though they knew from our conversations that we had another cat. If this stray we brought in had Fel FIV that they neglected to check for gave my first cat the disease they would have both died within a year or so (to my understanding of the disease) or have to be put down. She was moping around the house miserable with her bandages on for 3 weeks when she could have had the surgery done and probably been healed by now. I also assume they didnt want to do the surgery right away and give the TNR discount with it. Only good thing about this place was two nice receptionists I saw and the four cute kittens in the front. This place is far over priced and I felt they did not have my pets best interest at heart. A lot of neglect and I am praying that no one else take their pets here especially if they have a serious illness or injury. I dont know if anyone wants to make the trek but for surgery and more intensive care go to "White Plains Veterinary Hospital" it is THE BEST vet Ive been to by far, they are my new regular vet for both my cats, and they really helped me understand what was going on with my cat and talked to me through the whole process (didnt just do the surgery and say here you go bye).

SA

Salley Koo

SUPERLATIVE PEOPLE AND PRACTICE: I have two dogs with very different needs and personalities. Ive lived in many different places and travel a lot, sometimes with my dogs, so consequently have frequented many different veterinary practices (at least four others in Brooklyn alone). All Creatures does the best job BY FAR at balancing excellence in care, price, warmth of staff, and efficiency, and does an incredible job at putting both humans and animals at ease. Dr. Morgan will present all available options, so that YOU can be fully informed and make educated decisions for your pet and your situation. Everyone has different needs and financial constraints, so what is best for one client is obviously not best for another, and she is sensitive to that. Even though we have been to some very fine practices in small towns, where personal attention is perhaps easier than in a big city, we have received the most personalized and devoted care at All Creatures of any practice. They help with the often confusing maze of pet insurance paperwork, offer acupuncture and laser therapy (among others), do research on weird issues by consulting with other vets, and have even recommended we see another practice for an orthopedic issue. I am surprised and dismayed by the unhappy reviews, and want to address them for any new people who read them and wonder. My thoughts: one of the bad reviews is pretty unintelligible; I would be wary of trusting a vet from another town who can make claims on something as delicate as a possible amputation without reviewing an actual medical chart; care credit is an extra payment option in ADDITION to credit cards; I have never had an issue with any of the receptionists or with the phone system. Yes, they are a very busy practice and are very loyal to their clients, so even if you are having an emergency, it may be impossible for them to just ditch people and pets who have appointments for their own issues that need medical care. And yes, this is not some cut rate "treat-em-and-street-em" kind of place, so its not the cheapest place you can find. However, I have never felt that their prices are unfair or out of line with practices in this area, and would gladly pay more for the level of education, knowledge, skill, and expertise that is shown at All Creatures.

JO

Joy Ripart

First time I went there was fine. I came again on Saturday because I needed to check again my cat urine and blood. The consultation seemed to be unprepared, they did not even have the previous results or the historic when i was there only a month ago. They told me I will get blood and urinary results the next, my Cat is sick and on medicine and I need to know what I am supposed to do with the medicine and if I need to start a new one. We are Monday night and still nothing from them. I called ten times in two days and sent many emails. Tomorrow it will be three days that I went there for the appointment and that I dont have any results. This is really unprofessional and irresponsible. On top of that the front desk lied to me saying several times the vet will call me and the vet has still not called me.