Esthetix Dental Spa

Reviews 3

U?

Uğur Güney

I visited this office when my old tooth crown suddenly fell off and I needed it to be fixed. Even though I explicitly asked multiple times whether their services are covered by my insurance, I was not given an answer. Instead of making my insurance status clear, they initiated my process with the hope that Id be lazy to go somewhere else even if they overcharge me. First, I was given a long advertisement about an additional "deep cleaning" technique that was not the reason of my visit. They tried to scare me about how dangerous it is if I dont go with that cleaning procedure. Then, my x-rays are taken. And then, I was given a price of several thousand dollars for a new crown and some additional operations. I told them that I will think about it and went back home. Another dentist, whose professionalism I appreciated a lot, gave me the same services about hundred dollars. Because they were in the network of my insurance. I asked Esthetix Dental Spa to email me my x-rays multiple times and they didnt do it and the other helpful dentist had to take my x-rays again in so short time. Dental Spa first said they dont check the email address they provide for contact on their website, hence they didnt see my request. Then I both emailed them and also asked them on the phone. But they ignored me both times. A month later they called me and asked me whether Ill come to their office. I reminded them that they are still not sending my x-rays that I paid for, and they obliged to provide when requested. They apologized on the phone. And did not send my x-rays again. Unfortunately, I had a negative experience hence I cannot recommend anyone this dentist. If they had told me that they are not in my insurance network in the first place, or had sent me my x-rays as required, I would have a neutral experience. They are still reminding their bad customer service to me by filling my mailbox with their spam. Addendum on owners comment: 1) You used the phrase: "But if this were true" about you not sending my X-rays to me. It IS true. You implying that it might not be true, hence I am lying, is not the right attitude a professional should hold. You claim to take necessary steps in the future, but you still did NOT send me my X-rays. What other steps do you have in your mind? 2) You say: "I am not aware of this so its hard to comment on it." I just told you, hence know you are aware of the situation. You not being aware of your mistake does not mean that you cannot comment on it. Expressing your ignorance on the errors your office is comiting means you are denying your responsibilities. 3) You say: "I offered for you to find a dentist in your insurance book to get the root canal treated". To any person who is reading this review to judge this spa for their tooth treatment: this statement IS NOT true. I wasnt event told whether any of their services was covered by my insurance. I was given a huge quote and I just left their office to get prices from other dentists. 4) "You said you will call us when you will finish the root canal but we never heard back from you" I never said that Ill come back to you after my root canal. (I did NOT need a root canal operation anyway) I emailed you, and called you on the phone and begged you to send me my X-rays. You are claiming that you never heard back from me, even though I contacted you multiple times! 5) "It is always easy to blame someone but please do understand at Esthetix, all we are trying to do is help you best with your dental needs" I agree. It is always easy to blame someone, and you are blaming your patient for your own mistakes. Dont think that people reading reviews are stupid, and when they see a response by an owner that scolds a patient, theyll sympathize with the owner. Just the contrary, readers perceive the lack of professionalism of the service provider.

KE

kelly kopp

My whole experience started as a walk-in one day because I needed a broken tooth fixed. Dr. Adusumilli consulted with me first and said, yes, she could fix it, but there were other options. I was then consulted by Dr. Philomin, who specializes in dental implants (aside from other reconstructive procedures). I was intimidated because when you first hear of dental implants you think of 3 things: cost, pain, and length of procedure. Well here I am 6 months later, Im completely healed, and all done! I ended up getting not 1, but 2 implants! Best decision ever. I can eat normally for the first time in years. I have never been happier with my results. If I had known how easy Dr. Philomin makes what I thought would be a arduous task, then I would of done this much sooner. It was the virtually painless and I cant believe I am saying this, but it was really easy! In comparison to getting a crown, which usually includes a root canal too, this was much easier, and in my opinion more cost effective because implants last a lifetime, but a crown will break again, and again (I do need to say that more than once Dr Philomin went out of his way to accommodate my schedule because I have very odd work hours and I need to thank him for that. It truly meant a lot to me). Cost was what youd expect the normal implant to cost, but they have ways of working with you. Again, they made paying simple as well. I am definitely getting more implants in the near future. Bottom line, dont be intimidated/scared to go to the dentist because I am proof of the best outcome imaginable. But I have Dr Philomin and Dr Adusumilli to thank for all this because their expertise is what made this all a reality for me! I really feel like they are my friends. They are probably the best dentists in NYC. They really know what is best for you. Also the dental office is super friendly, clean, and modern. Love the staff too.

IS

Isaac Llanos

My name is Isaac Llanos. I am a current patient at Esthetix Dental Spa. I would like to share my experiences with EDS as one of the most life changing experiences Ive had. My first consult was in June 2012. I actually was looking for a quick fix for my teeth. There was this program or product called 6 month smiles which would basically transform crooked or gapped teeth in about 6-12 months. I figured these guys are the only ones in proximity to go to for this so let me make an appointment. I almost didnt go to my scheduled appointment until Elizabeth called me up for a reminder for the appointment. I went, they saw and they conquered all my fears and apprehension of getting braces. I made the decision to get my ortho work done by Dr. D and so far, it is the best investment of my life. Dr. D and Dr. Philomin have been nothing but honest and forthcoming in the treatment and care of my teeth. I wish I could post a pic of my mold before and my new smile. I still have a few months to go, but these have been a quick 2 years. I even recalled "looking like a monster" and now I have a nearly perfect smile. As Nilsa would say, no pain, no gain!!! Put it this way, if I ever get married, I will definitley invite the staff of EDS to my wedding. These guys are the truth!!! Dr. Philomin even performed a gum recession surgery on me which helped cover two exposed nerves around my canines. The proceedure was quick and virtually painless. Again EDS are second to none. I wouldnt change dentists even if I could.