Eye Q Optometrist

Reviews 10

JU

Julie Suriel

Ive had SEVERAL bad experiences: Bought expensive frames and then they put the wrong prescription in, so had to wait extra time for the mistake to be corrected; they broke the stem off my sons first pair of glasses and said it must have been a defect so theyd have to re-order them (thus they werent ready in time for the start of the school year) and they incorrectly scheduled my appointment with a different doctor so I had to wait extra time to see the one I had requested. To make it all the more aggravating: I dont even live in the city - I actually commute to go to this place! The ONLY reason I have returned is because Dr. Zlatin was the first optometrist to give me glasses with a prescription that gave me the best vision possible with my difficult eye problems. (Im not a good candidate for Lasik.) That being said, his staff is ATROCIOUS. They are rude, condescending, make mistakes, get defensive when their mistakes are pointed out, and overall have the worst customer service skills I have ever experienced! Particularly the manager, Erika. My most recent debacle with them: I asked for a printout of my prescription because their starting price point for frames is expensive so I was going to get frames elsewhere. However, they gave me an incomplete prescription so when I went to pick them up of course the glasses were incorrect. When I went to Eye Q to sort it out they acted very put-out and snotty. Erika, then said in a contemptuous tone that she would be sure to email me the correct prescription by Monday. Did she? NO! I had to follow up on Tuesday by leaving a voicemail that if she didnt call me back I would have to take my complaint directly to the doctor. I have really had it! It baffles me why the manager and staff remain when Ive seen various complaints reported about them from many other customers. I will say that Dr. Crane was very kind and patient when my son had his first visit to get his first pair of glasses. Other than that theres been a dearth of positive feeling for the place. Not sure if Ill ever return. Caveat Emptor!

---

MI

Michael Fields

I cant say enough about this place. The staff are knowledgeable about insurance, and offer very savvy opinions about eyeglass choices. They have a great selection of frames, but not too many, which I appreciated as I get overwhelmed when presented with too many choices. Years ago, an ophthalmologist made small holes in my eye with a laser to prevent glaucoma, but never really explained what he was doing. Not only did Dr. Crane at Eye Q take the time to locate and make sure those holes are still open, she took the time to explain the mechanics of how she was able to find them, which I really appreciated. The young man who took my order for eyeglasses is a fount of knowledge and not only guided me in making my choices, but explained all along the way what the choices were and the advantages and disadvantages of each. I will never go to any other optometrist. I am recommending them to all my friends.

---

MI

michael bunner

Ive been with Dr. Zlatin since 2003. I use the special CRT/AOK lenses. I find him to be very thorough, and he will take the time to answer your questions. For instance, I recently retired, so Im a little more cautious with my money. I didnt automatically sign-up for the optional tests like I have in the past. Dr. Zlatin walked me over to each of the three machines, showed me the pictures that they produce, and he explained how the information was beneficial. Its something that I dont think most doctors would do. I find the current staff to be very attentive. Wait times used to be a bit long, but I havent had a problem in recent years. There used to be a guy who constantly tried to sell you stuff while you were waiting, but hes gone now.

---

A

A Private User

Ive been going to Eye-Q for more than 10 years. Usually I am examined by Dr. Zlatin but there have been other excellent doctors at his office. Ive been getting the best care and totally thorough exams. My husband Ed also goes to Eye Q and they discovered a small suspicious spot on his eye. It was almost imperceptible and lucky for Ed ir was discovered early since it turned out to be a form of cancer which was able to be totally cured because it was caught so early. When I say thorough exam they go beyone thorough. Its very reassuring to know that our eye doctor is so careful to make sure to keep our eyesight as healthy as medically possible. We will never go anywhere else. Linda J.

---

A

A Private User

I went there 6 months ago. got an eye exam and bought contacts. I come back today and ask if I can have another brand, as my contacts get dry by the evening. She says I need another eye exam to change brand. I explain that I already had an eye exam, here, 6 months ago and I decided then on a brand, and I just needed advice this time. She says I need to pay again to see the "doctor" (probably thinks hes a physician...while hes just a sales rep for glasses who knows a minimum about eyes). Finally, I buy the same brand I had, she charges my credit card (price went up 10% since last time...), and THEN tells me she has to order them and to come back in 5 business days...

---

ME

Medea Elvy

I had an emergent issue and needed to be seen right away. Vanessa at the front was amazing: she was welcoming, able to get my insurance to give me an emergency referral, and was very warm. Dr. Phillips saw me right away and had very good bedside manner. She kept me at ease while figuring out what was going on with my eye. She was knowledgeable and personable and took good care of me. I will be returning here for all of my vision needs in the future. Thank you for great service!!

---

FR

Fredy Atgoti

I brought my son to this place about 2 years ago and we had an ok experience, I was somewhat hesitant to go back. Going back was the best decision I made. The attention is so much better starting at the front desk, the assistants and the doctor. The doctor has been the best part of the experience, very professional, very knowledgeable, great personality. This combination made my son and I feel that my sons needs are in good hands.

---

CR

Craig Forleiter

Excellent experience overall. Got me in for an appointment same-day, very courteous and friendly staff, extremely well-versed in explaining my insurance plan and what was covered. Dr. Philip was professional and explained everything clearly and took her time with each patient. The office is clean and the selection of frames very nice. Would definitely recommend to a friend or family memeber.

---

DA

David Bronson

Dr. Philip is THE GREATEST!!! Ive been going to her for the last few years, and she always explains exactly what is going on in very clear and thorough terms, and genuinely seems to care about and care for the condition of my eyes and vision. She will be my eye doctor as long as shes practicing! And the office staff is always extremely helpful, courteous, and efficient as well.

---

DY

Dylan Stein

Ive been coming here for a few years for glasses and contacts. I have really liked the staff. I wouldve given them a 4 stars at that point. Today I took my son for his first real exam. The doctor was awesome. So, they get 5 stars. She made the whole thing into a fun game and my son had a blast. Not a single complaint from anyone involved.

---

---