|Category:||Skin Care Clinic|
|Address:||305 N Leroy St, Fenton, MI 48430, USA|
|Working:||9AM–5PM 9AM–6PM 9AM–4:45PM 9AM–4PM 9AM–12PM Closed Closed|
I am completely disappointed in this facility, the lack of responsibility, and unprofessionalism. My husband had two very poor experiences, and I have had a very unpleasant conversation with someone stating they were a supervisor. The first encounter was roughly two weeks ago; when my husband was scheduled for an appointment slot during a lunch period. He waited for nearly an hour and a half; then was informed he wouldnt be seen until after they returned from lunch. Keep in mind, he has a second shift position at a location nearly 20 minutes away. He was unable to continue waiting, due to his shift start time, and was told he would have to reschedule, the soonest appointment being two weeks further. He accepted the new appointment time, and left. Today, he returned for his rescheduled appointment only to have yet another bad encounter. His appointment time was at 1pm. Somehow, appointment slots got confused, and my husband was not called back. Five different patients, who signed in after him, were called back. My husband approached the receptionist desk and inquired as to what the issue was. They advised him the wrong patient was called back in his slot time, and he would be seen shortly. It is now quarter after 2. He is told yet again he would have to reschedule his appointment, the soonest date being another two weeks further. Angry, he left without confirming the yet again rescheduled appointment. We live roughly 20 minutes out, and on two different occasions have not only wasted gas, but time on these "appointments". I called back to the Skin and Vein Center requesting to speak to a manager, and was shortly connected to someone stating they were in charge. When confronting her with the circumstances of what has happened, I was told... "Well what do you want me to say"... After further information was gathered, the supervisor stated that once it was realized the wrong patient was called back; they came out five minutes later to call back my husband. Which is the first lie. My husband say near the door, waiting for the situation to be rectified. She then stated my husband was informed he could be rescheduled for tomorrow, not two weeks out. Which is another lie. This appointment time was never offered; otherwise he would have taken the appointment time. My husband is supposed to be seen every two week, and this would be a month without so. The supervisor then had the audacity to say that my husband must have heard some type of miscommunication, and what I was stating was false. She advised that my husband was rude, and would not comply. Surely; she does not know the military training he has gone through for anger management and how to handle frustrating circumstances. Yet again; I called her out on this. She then stated that I wasnt the patient; and she would not talk to me. WHAT? Im sorry, but I work at a cardiology center, where mistakes consistently occur.?I understand mistakes happen, but the first priority is making the "customer" happy. You are being paid to treat; and twice you have failed to do so. Needless to say; I ended the conversation with a "Nice to see this is how a well-rounded company like yourself treats someone who has served our country" and hung up. I will not refer anyone to this center, and I will certainly not be returning. Please reconsider other facilities before you make an appointment.
The reason I give two stars is for the doctors and the help are great. receptionist not so much. I am pregnant and I also have a full time job therefore taking off work is hard with doctor appointments for myself let alone my daughter. I live in Clarkston and drove all the way to fenton to get my daughters skin treated. The first time I had been there I had to get off work early and pick up my daughter than make a half hour trip. mind you I left an hour before. BUT because of holly traffic on grange hall road I was 10 minutes late I called and said I was running late because of traffic, im not used to the area I didnt know. I arrived and the receptionist was super rude and said " you do realize your appointment was 10 minutes ago right?" I said "yes I called I was stuck in traffic, Im not from around here" she said "well I have to make sure the doctor is even going to want to see you now" and shut the window in my face. you dont know how bad I wanted to slam that window open and let her have it. Now my mom takes her because I cant take time off work being so late in pregnancy and missing days for appointments and even she said she knew exactly who I was talking about the first time she went in to the place. that lady is not customer friendly. im a receptionist myself and Id get fired if my boss knew I treated customers that way, the only reason we still go is because of the way the doctor treats my daughter otherwise I was second guessing taking her back.
Spent $400 Im botox. It didnt work on my face. So they told me to come back. They charged me another $50. It didnt work again. They had me come back 2 more times charging me $50 each time and it never worked. This tells you something their product or whatever theyre doing to it. This is criminal as far as the law goes. Please stay away from this place. I cant even count how many hours I waited in the waiting room for all of these appointments either.
Friendly, prompt, knowledgeable, and couldnt be happier. They explained everything in detail and did everything they could to understand. Recommend this location to everyone. Worth the drive!
The Staff and Drs are so helpful and great! They definitely go above and beyond to help and treat their patients like friends and not just a number!
Very nice staff, Im happy with the results of my first visit. Looking forward to dealing with them in the future.
Excellent atmosphere and healthcare. Great doctors and staff. Love this place!
Great staff, amazing care, & awesome experience!
My pride and joy