Buford Medical Clinic

Reviews 5

KR

Kristin LeHew

Yesterday, I contacted your office about 9:40 am and left a message saying I needed the additional prescription and could it be phoned in to the pharmacy. I didnt get a call back so I called again around 3:15 and was informed that they didnt know what prescription I was talking about. I dont know if thats because they didnt look at my records or needed to speak to the doctor who wrote the prescription last Saturday. I was then told this prescription couldnt be phoned in and I would have to pick it up. I asked how late the office was open and was told that you closed at 6. I said I got off work at 5 and would get over there to pick it up. I work in Snellville and left exactly at 5pm, snatched my daughter up from Daycare and drove toward Buford. Im sure you are familiar with traffic on Highway 20, so when it appeared I may be a little late I called your office and spoke to Pat telling her I was on my way and may be 5 minutes late. She informed me that they closed at six and were ready to leave and if I wasnt there by 6 I would have to come back the next day. I explained again that I was close and had been trying very hard to get there by six but may need her to wait for a few minutes. She again told me no. I pulled into your office parking lot two minutes before 6 pm to find the office closed up and locked (5:58 is the time that showed on my car clock and phone). I thought someone would probably still be there and literally banged on the door to no avail. Needless to say I was extremely upset as I had done everything I possibly could to get there by 6pm and had maintained contact with Pat who was totally unwilling to bend. This morning I called your office and again spoke to Pat. She informed me that she clocks in and out according to the clock in the office and she didnt go by my clock and it was 6:00 when she left. She then said there was a nurse practitioner there until 6:30 (she didn’t hear the banging on the office door?)! I was still extremely agitated during this call and Pat kept putting me on hold for various lengths of time returning with a phony sweet, sarcastic tone. This was the most frustrating and upsetting experience I have had with a doctors office. Isnt a medical office supposed to be compassionate, caring and considerate? Was there a reason Pat couldnt have told the Nurse Practitioner that I was trying very hard to get there and have her simply hand me that slip of paper??!! No, instead she seemed to be quite happy to put me in a frustrating and difficult position because her day ends at 6pm. She seemed to absolutely delight in putting me on hold, speaking dismissively to me when she picked up saying that there was no one I could speak to because she was the only one in the office. She did tell me she would have a manager return my call when he came in at 3pm. A manager who works only from 3pm to 6pm?? As I said I was referred to you by mother and so was my sister. In talking to my sister she said she was basically treated the same way by Pat when she was in your office; abrupt and rude. My mother was shocked and upset and said that she has referred quite a few people to your office and although you are a wonderful doctor, will not be making any more referrals nor returning to your practice. Needless to say, neither will I. My mother and I work for companies that are very customer service oriented. We have both, on more than one occasion been asked to stay (for up to an hour) to accommodate a customers needs. This in the name of customer service, professionalism and just plain common courtesy, not to mention the fact that we take pride in the business we represent, the owners and brands we work for. I have to say I hope Pat and this experience is not a true representation of you and your Associates at Buford Medical Center.

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Tom Enloe

Always a bad experience, except for nurse. Doctors dont answer questions about side effects like asking the question is an insult to their skills. I have been patient for almost three years and have never had more problems with getting refills at any other place in my life than this one. Dr shaw is disrespectful at best; I come in specifically to get refills. Two weeks later she says I need to make an appointment to get a refill. I call. Front office, with usual lack of pleasantries, says it is a paper script, meaning, I know from past misadventures, that I need to pick it up; it cant be called in. Okay. One hour before they close and still no call about refill script being ready to pick up. I go to the office. It is not going to be looked at until all the other patients have been seen and there are four so make appointment for Tuesday. No I was just here specifically for refills two weeks ago. Then, oh, out of script paper so she will call it in. But only for three days, so you need to make an appointment with her on Tuesday. This was just one day and my last. Avoid at all costs. No doctor is better than going to that dump. If I could give zero or negative stars, say piles of poop, they would get ten.

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Polina Tosheva

I would like to share my bad experience after visitation at doctor Dipak Patel. During the medical examination the doctor are very unprofessional to us. That man prescribed medication which is very expensive and can not be found in the pharmacies. He told me that my child is suffering from some strange disease which no longer exists in America and can not provide medical test. How do you think I felt? The next day realized that I can buy a medicine for only $8 without prescription in any pharmacy!!! I bought the drug and went to visit the doctor! But for my surprise he didnt want to talk with me. I asked them to give my money back but instead of this they told me to leave the office! Is that a normal relation between a doctor and a patient? I dont think so!

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Myles Russell

This is the worst Doctors office I have ever been to. By FAR. The receptionist is unwelcoming and rude. In 3 visits, I never actually saw the doctor I made an appointment to see. Every prescription they wrote for me had errors or omissions, requiring me to go back to get it re-written.Half the time they said they would call in a prescription to my pharmacy, they never did. And if there is any correspondence required between them and any previous doctor, youll have to take care of that yourself, because they will lie to you and say they tried, but they wont try. These people are horrible at literally every single aspect of their practice. Do yourself a favor and find yourself an American doctor who will treat you like you matter.

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Chad Bidessy

One positive note is the nurses are friendly. Ridiculous wait times. On one occasion I sat in the waiting room for an hour before I decided to just go home. No one behind the front desk could be bothered to let me know that they wouldnt be able to keep my appointment even though they clearly knew it. Not once was I seen at my actual appointment time on any other visit. Ive been using the same prescription for at least 10 years, but they want me to come in more than once a year just to get a refill. Clearly, theyre just out to charge my insurance. Its asthma...it didnt magically go away.

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