Eye Associates

Reviews 13

CH

Christopher Wicker

The exam and experience was pleasant and efficient. Short waiting room times and Dr. Kleckley takes her time to make sure your prescription works. I ordered a new pair of safety glasses and had a pair of safety sunglasses relensed. They informed me of a two to three week turn around for the glasses. After six weeks of waiting I called to check on them. "They just came in yesterday," I was told. Perfect timing on my phone call? I ask if the safety lenses are marked for compliance as is standard for safety glasses. They werent. Now Ill have to wait for a turn around trip to and from the lab to insure they are in fact safety lenses. On a positive note, the safety sunglasses are compliant(made at Wileys lab) and are being shipped to me Unfortunately, this experience mirrors the experience I had at Eye Associates four years ago when I last used them. The same long wait.The same phone call from me with the same "they just came in" response. The same lack of lab stamp on the safety lenses resulting in the same extended wait for my new eyeglasses. Perhaps in their defense, my insurers lab has to make my lenses and is out of their hands. At the same time, that is irrelevant to me. When it become obvious a customer wont get their product anywhere near the quoted time frame, give them some notice. A phone call, an email, an actual letter...or whatever.

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TE

Teneshia Vonkeria

I absolutely love coming to Eye Associates of Cayce for my eye exams. They are always very thorough which is especially great because of my poor vision. However, my last experience ordering contact lenses has discouraged me from ever ordering from them again. I went in for my annual eye exam on January 6th, 2016. During that visit I ordered a years supply of contacts, 2 boxes of 6 lenses for each eye. As of today, March 10th, 2016 (2 full months later), I have yet to receive 2 of those boxes. I understand the concept of back order but there is no way under the sun that someone should have to wait 2 months to receive a contact order no matter where they are coming from. Not to mention when ordering contacts the previous year, they placed an order for the wrong prescription. One mistake, I can forgive but after that its time to move on. Ill continue to go to Eye Associates of Cayce for my eye exams but now I know to never order contacts from them again.

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JA

Janis Lewis

When I called for info, the girl answered all my questions, wasnt in a hurry, never put me on hold, and acted like I was the only person she had to help all day long. I loved it. When we showed up for our appointment, there was only 1 other family waiting and we were called back within a few minutes. The doctor stayed with me until my exam was completed and walked me to the eyeglass area to pick out frames. I love that I was not herded like cattle from here to there with a lot of waiting in between. It all ran very smoothly and the staff was knowledgeable and helpful. Best eye exam experience Ive ever had. My special needs daughter was also examined that day and she was treated with patience, respect, and love. Loved this place. So glad I discovered Eye Associates of Cayce & West Columbia.

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MI

Michael Emery

I had to wait over a month to get my eye glasses, when the glasses finally did come in they had the wrong prescription in them. I went to these guys because they have an agreement with my employer to provide us with prescription safety glasses. I went to these guys, had an eye exam, they cant treat you for glaucoma (which I have) so they referred me to a Dr that was a one hour drive away. Obviously I will have to find another Dr that can treat glaucoma, and then pay for the exam out of my pocket - because Ive wasted my one eye exam for the year with these jokers. Overall Im dissatisfied with the service; they cant treat glaucoma, theyre very slow with service, I was really rushed while there, they really seem only interested in getting my money and getting me out the door.

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UN

Unhappy Customer

i have been waiting over 5 weeks for my glasses now, and cannot get anyone to answer the phone in the office. customer service sucks. Plus, I have left voice mails and even sent an email from their website and cannot get anyone to respond. will never use them again. Two weeks since my post above- still no glasses. I called and called, and no one ever answered the phone. Left two messages, and no one ever called back. I ended up having to go by the office, there was NOBODY there waiting on service, then I was told that (1) the first shipment of my glasses was "lost"; and then (2) the vendor was working on my glasses and broke the lenses, and had to start over. Time for a new vendor. they just lost my business.

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ST

Steve Duzan

As I write this, Ive been on hold for 16 minutes and 32 seconds :-( Update: Well I waited 20 minutes, hung up and called back. They said that the associated in the fitting area was busy, so I left my name and number. 24 hours later....I never got my call back. Two years ago, my wife and son walked out and have never been back because of multiple excessive wait times in the lobby and the exam room. I didnt really want to change but its probably time to rethink.

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DA

Daquan Blyther

Bad customer service and poor representatives. I ordered my glasses over a month ago and was promised they would be here in no more than 2 weeks. Yet I still havent gotten them. I went here because of the convenient location, but trust me, it would be worth the extra drive to go somewhere else

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KR

Kristen Kaneft

Maggie in the optical store is wonderful! She is so helpful, kind, and patient. She makes sure you are 100% happy with your purchase before you walk out the door. She will give you her honest opinion and is never pushy. She is the reason I keep coming back to this office to purchase glasses.

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RO

Robert Resurgent

Convenience is the best quality for this place. Slow service. The eye doctor gave us a guess diagnosis on something rarely seen. I eventually ignored him after much wrangling over insurance and referral. They take eyemed and are closest to us.

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SE

Sean Boyce

The Doctor and staff were pleasant to deal with, the wait time in the office was minimal, however to wait 3 weeks for glasses is lousy customer service. I have been given the same excuse 3 times when calling to check on the status.

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PO

Pocket W.

I went because of an agreement with my employer for safety glasses, lets just say I couldnt even use them they made me dizzy. Took them back and was told the prescription was right and I needed to get use to them, NOT HAPPENING

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SE

serene

Have been waiting for my glasses for over a month. All I needed were new lenses. Every time I call no one answers, I have gone up there THREE times now only to be told "they should be coming in any day now." Do not come here.

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TO

Tori Snelgrove

Ive been coming here for years.. They are FANTATIC.. Always have my contacts and glasses in very quickly, I havent had to wait very long for my exam or fitting. Its always an in and out experience.. I love this place

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