West Village Veterinary Hospital

Reviews 5

CI

Cinda Scott

Though I believe that the veterinarians have the best intentions, I was not a fan of being charged for a second consultation for an issue that was overlooked on our first visit. On our first visit, an ear issue was not paid close attention to and over two days the issue got worse. I called to see the vet, but she was not available so they scheduled me with a different vet. She did not do a scrape of the ears because she was afraid of my dogs ears bleeding, which is understandable, but I think we could have found out a little more with a minor scraping. When I left to pay for our second visit, I was charged the full consultation fee plus the meds. In two days, I paid $300 to see two different vets and to get the medication. Fast forward to me getting my dog groomed a week later (ear issue still not resolved) and the groomer took off the scabs. No bleeding. Dogs ear issues are resolving. I should have told the young lady at the desk not to charge me for my second visit since it was overlooked on the first visit, but I was in a hurry and I did not want to argue. I really did not appreciate being double charged for an issue that should have been addressed on our first visit. The first vet seemed to be in a hurry to go on vacation and kept calling my dog a she when he is male. I am all about attention to detail and while the facility is very clean, and I think that the vets do care genuinely care for animals, I am on the fence about whether I would take my dog back. Also, one of the young women behind the desk told me that my dogs blood work came back negative, however we did not have blood work done. I informed the woman that we did not have blood work done and she repeated the results to me. I then told her again that we did not have blood work done and she then realized that she was talking to the wrong pet owner. She seemed unfazed by the fact that she was divulging information to the wrong clients. She also thought that Spain was part of the UK, but thats a whole other story. Overall, unfortunately, I dont think that we had the best experience. I really wanted this to be our NYC veterinary care facility, but I think we will have to go elsewhere, especially if we are being charged double for issues that should have been addressed in the first visit.

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camila cid

I have been taking my dog (almost 9 years old Boston Terrier) here for the last 5 years. Unfortunately I did not realize the situation before it was too late. For the past 3 years (at least) I would take my dog to see dr. Jones (something like 3 to 5 X a year) . My dogs behavior had been increasingly changing and I was trying to find out what was wrong with her by: TAKING HER TO THE VET. For every complaint I had there was a "look" like I was "overreacting"! I have asked her if she could have Dog Dementia? Canine Cognitive Dysfunction Syndrome? Anything that would explain why my dog was not herself. I was made to feel so bad that I started making excuses for her behavior, like telling people "She is getting grumpy with age!" Until she almost bit me, and thats when I realized I was not overreacting and I had enough. This january I called asking for a neuro referral. 1st thing the Neuro told me is that Boston Terriers are prone to have brain tumors and her symptoms were all in accordance to her having a tumor. After a very expensive MRI, I found out she has a slow growing glioma, that by now is way too big to have any kind of treatment done. All the treatment options are too risky and expensive. So, next time you see a Vet, make sure he/she is actually considering the years youve spent with your dog and taking into account what you tell them, instead of making you feel theres something wrong with you. I can not express how much it hurts to know I could have done something to help my dog if I was better assisted by Dr. Jones. Now I have waisted so much money seeking help, only to be made to fell stupid. Dont let that happen to you!

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A Private User

I moved to chelsea so figured i would look for a vet close by and gave this place a try. I have an older dog who has pretty bad teeth and she got an infection.. so went to get it checked. The vet was UNABLE to open my pets mouth and take a proper look at her teeth.. (sure my dog freaks out but other vets were confident enough to open an 12lbs dogs mouth). Instead she pointed out "problems" my old dog had that i was already entirely aware off. She guilted me into doing unnecessary test which (i knew!) would turn out all fine. (at costs of about $500). On the date of her proper cleaning she gave me yet another call telling me that my dog has odd (small) growths on her mammary glads. I pointed out that this has been tested before and turned out to be nothing. Again she guilted me into doing this operation. I figured it would be a small incision and not a big deal - but it ended up being 7 inches long. my dog was in sever pain. oh yeh and guess what.. the teeth were still not cleaned, the tests turned out negative (exactly as i suspected), and i just waisted yet another $1200 on nothing. long story short. this vet clinic looks nice bc they suck every possible penny out of you - not considering your dogs well being. I am still very angry about all the tests, operations and unnecessary vaccinations. My dog is old and fragile - everything should be considered for her benefit and not for the $$.

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Charlotte Bednarsh

I own a wonderful therapy dog, who is an Australian Labradoodle named Paz. On a Saturday evening, I noticed a lump on Pazs side, and literally went into a tailspin. I called West Vjillage Vet. Hospital on Sunday morning and they made arrangements for me to bring Paz that afternoon to their hospital. I saw Dr. Smith; his professional demeanor and compassion made me feel confident that Paz was in good hands. Fortunately the outcome was good and Paz is fine. Dr. Smith and the entire West Village Vet Hospital staff were just wonderful and I will be returning for all of Pazs care. I highly recommend West Village Vet Hospital for all animal lovers seeking the best, most compassionate care for their beloved pets.

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Jill Sasso

I have been to several vets in Manhattan and I would day this place is my favorite. they are a bit corporate, but in this case, it works to your advantage, they are friendly and caring, they dont try to sell you on stuff you dont need. (OK, they promote the dental cleaning, but all vets do that. these guys arent overly pushy about it). The prices here are competitive with other vets in the area, and I can almost always get an appt same day or close. My vet there helped me to save money on Winnies allergy meds by suggesting a liquid formula..I appreciated the info and it was cheaper (Atopica) In the end it was more work, so I went back to capsules (pure laziness) But thats how nice she was!

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