Crystal Run Healthcare Newburgh

Reviews 11

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Stacey Muller

I was happy after last years visit which was my first. I discovered by mistake several months later that this office had billed for an "annual physical" when I went in for a routine gynecology visit. When I went to my regular doctor that does a real annual physical, my insurance denies the claim as I "already had one". This is crazy because checking blood pressure and having a gynecology exam and pap smear does not constitute an "annual physical". After several phone calls to my regular doctor and insurance company, the situation was corrected and the claims were reprocessed as they should have been. I checked in for my visit today and used the automated system but was assisted by a friendly clerk. I should have realized when I was not asked for my required copay that the same situation may be occurring again. During my visit for a routine "annual gynecology exam", I am informed by the DOCTOR that most insurance companies are not paying for pap smears yearly and if I have one, I may be billed. It is fine to make a general statement but you had best be sure if you say it to me that you are correct and that my insurance does not cover it. It is also my responsibility to know my own insurance plan and what it does and does not cover. I was unsure in this situation so I chose to go with her advice. I also made it my business to speak with an insurance person before leaving to ensure my insurance company would not be billed for a full physical when one was not given. The billing person I had waited to see was finishing a phone call and made a very unprofessional comment to the person she was speaking with knowing I was sitting right next to her. "WOW". I should not have to go out of my way to ensure that your practice bills for the correct services and ask you to collect my copay. After leaving the office, I was concerned enough to know whether or not a "yearly pap smear was covered" to call my insurance company. Low and behold I am covered for a yearly pap smear and now I have not had one. By this point, I am livid. How dare you not provide the correct services when I take time out of my busy schedule and have to wait a month for an appointment!!!! Shame on you Crystal Run and you have now shown me that I need a new gynecologist!!

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barbara lee

This is a clean, efficient, medical care facility that I have used for a variety of minor medical situations. If I have something acute, I go to a hospital E.R., my reasoning being since hospitals have so many diagnosticians and equipment and under one roof, I have a access to a lot of rich expertise. If I have something not requiring immediate diagnostics, I go to my internist and other specialists. But for a quick visit to an urgent care type facility, this place has served me well. Staff is polite, physicians have been competent in my experience (your experience and needs may vary) and the facility is convenient and very pleasant. While I have only used this as an urgent care, primary care physicians are in the upstairs area, as well.

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Janine Berkson

If I could give them a minus I would. Hudson Valley Imaging faxed biopsy results to Crystal Run yesterday. I waited for a call. Finally I called and was told someone would get back to me. Late afternoon I was told that their "fax phone lines were down and so they didnt have the results". I called several times and was told the Dr. had left and wouldnt be in today. I called today to see if someone could please tell me the results. Nothing. Finally I had Hudson Valley Imaging fax to a Dr. in another practice. She called within a hour. Still havent heard from Crystal Run. No excuse for this...poor patient care.

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Lauren Hall

Just awful! Ive been going to my OB for years but now that shes moved to crystal run she has no clue who I am, doesnt listen, rushes. We are all just numbers to them now. Its like a meat factory. Today I had the first appointment with another doctor and am still currently waiting. Also never go in telling them what you think is wrong with you. Let them figure it out and work. Ive realized that 100% of the time when I say what I think is wrong they just agree with me and dont look into it or do any further tests. Last I checked I wasnt a doctor. Good luck to you if you go here and have serious problems!

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Katelyn De Winter

Theres always at least a month lead time between wanting an appointment and getting one, not to mention waiting on hold for 30 mins to talk to someone to make that appointment . Very difficult to get appointments when needed. Doctors dont care about you and just want to get you in and out. I thought it would be convenient to have all my Doctors in one facility, i was wrong. Theres no communication from one doctor to the next, I have to constantly inform them of what should be in my file.

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Kathy Hidden

Get here early for my 9:15 am appt,try to check in and was informed that my appt had been cancelled three days ago and rescheduled for 3pm today in Middletown.. Umm. NO it hadnt!! So annoyed.. My first and last time here.. The atmosphere is cold its like waiting in a bank line.. Ah well,off to find a good doctor in private practice no more Walmart style doctors for me..

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anthony cavazza

This is actually the worst place Ive ever had to deal with... it takes almost a week to get an appointment in but whats the point at that point. They cant even diagnose you besides for basic stuff and when they cant they tell you to go see another doctor and that requires another appointment. It takes forever to get a call back as well. These people are so incompetent.

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jacqueline hamilton

Absolutely horrible experience. I sat in the doctors office for over an hour waiting for Dr. Nici. No one had the decency to come out and tell me they were running behind on seeing patients. When I was sitting waiting to be called patients who there after me were called in and not one of the MAs paid me any mind. I plan to never come back here again.

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Amy Mely

The Dr is excellent! But the Staff need training. You call and they ask so many questions just transferred over the nurse. Is ok to ask but they repit their self many time over before you will be transferred. You get transferred and they keep you waiting online until you get tired and just give up. Terrible way of doing business.

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KnowTheTruth

8 attempts to draw blood. Ninth attempt successful. EKG had to be done twice. Indifferent health care (PA?) topped off this fiasco. Im 61 years old and without a doubt this was the worst experience medically Ive ever put myself through. Nightmare on a weekend. Im guessing all the good personnel were off. ....gave it one star, thats generous.

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Karen Palmiero

My MANY experiences at Crystal Run have ALL been fantastic. The staff is friendly, doctors have a phenomenal bedside manner and spend as much time with you as you need, even when it is extremely busy, the line moves fast and there is always someone there to guide you. Shout out to the urgent care staff and my PCP Dr. Tracey Williams!

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